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Universal Lamp has evolved into a premier lighting showroom with world-class selection, competitive pricing and a wonderful reputation. While the company has expanded its product offering, and dev Go to full description...
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Universal Lighting, Toronto Reviews (14)
I waited for a backorder item, and I'm glad I opened it right away: the block glass was perfectly sheared in half. Who ships their stuff? The thing must have been dropped from a 20th floor balcony. Not happy to have to wait for another and make another trip to the store.
Also, they wanted me to prepay for the 2nd backorder. Yeah, I'll just open my wallet guys.
After waiting for help for a quite a while i was finally approached by a salesperson who clearly wasn't interested in helping me, nor was he knowledgeable at all.
Even without much help i found a fixture to purchase. after getting it home i realized it was broken. i called the store and they ordered me a replacement. For months and months i waited and waited , i called and got little to no response or calls back. The store then told me the fixture was on back order and would be 2 months to arrive. i went to another store to inquire about the same light. they didn't stock it but were able to order it in for me.... they called the next week to say it was in. when i went to pick it up i was very surprised to find out the light was SIGNIFICANTLY cheaper.
Overall... they lied about the item on backroder
the were overpriced on the fixture
i have spoken to numerous friends and colleagues of mine who all had similar negative experiences.
This is a wonderful store with a huge selection of products, not just lights they have a wide variety of home accessories to help complete a room. The staff are friendly, knowledgable and very helpful. Love this store!