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Fos Lighting Inc

1400 Rymal Rd E, Hamilton, ON
5 reviews
Claim this business Last updated: Over a year ago
Listed in: Lighting

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Fos Lighting Inc, Hamilton Reviews (5)

5 reviews
5 Star
4 Star
3 Star
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1 Star
By Ed Cheetah on Apr 20, 2017
Great selection of lights. Had to order the one I wanted. I paid for the light when I ordered it in good faith. 12 hours later is a "save the tax coupon". I called to have them honor it. No go. Manager was rude and would not even discuss it further. Couldn't return the light, no refunds. When I went to pick up the light I spoke with the staff who were apologetic and repeated there was nothing they could do. I could see the manager who didn't have the decency to come over and see with me himself. Try to shop at smaller stores to keep them in business. This wouldn't have happened at a big box store. They would have refunded the tax.
By rsmth2016 on Aug 02, 2016
There can only be 2 reasons why this place is still in business, the owner(Tom) has no real competition in the Hamilton area, and he somehow has great employees who make up for HIS lack of human decency!
If you already know what you want before going in the store and just walk in and order some fixtures, your experience might be great, because then you wont be made to feel as if you are wasting his "precious" time! I only say this because I went in to order some fixtures that I saw online and dealt with another employee, but while I was there I watched this guy (who I didn't know at the time was the owner), talking very rudely to a couple because they were asking for a refund (which they don't offer refunds) since their order had taken over 3 months to arrive and they were being given the run-around for the past 2 months about when it was going to arrive. I should have taken that as a hint not to shop here, but I didn't. When I went back to pick up my order, I was shocked to see that not only does Tom treat the customers horribly, but you can tell by the looks on his employees' embarrassed faces that they do NOT enjoy being there! It's pretty bad when customers can see a boss talk so condescendingly to his employees. He is lucky he has those people. I feel horrible for anyone who has to put up with him!

I have been to the Burlington and St. Catherine's locations and can't believe this Rymal Road store is connected to the other locations! I don't care if he has been doing this for 30 years, they need to cut him loose!
By Fuchsia Guanaco on Jul 05, 2016
I purchased a light for a ceiling on a Saturday. It was installed on the Sunday to find out the foam could be seen as well as a silver reflector paper. It was a poorly designed base. I took it back to the store on Monday for a refund. I was told no refunds. I said no that isn't acceptable and can I see a manager. It was just bought on Saturday and it is a defective light. My fiancé put it together so that it was apparent for them to view the problem. I was abruptly stopped by someone else with I will take care of this and give your money back. Life is to short. There is nothing wrong with the light. I replied that I seen he had replaced the piece with a whole threaded screw but it still wasn't good. Again he replied the light was good.

There happen to be other ladies there that were looking at the same light when I was checking out if this was a defect in the design even on the floor before going to get the refund. Sure enough it was. Saved a woman from buying it when she was able to see the same defect.

After the rudeness of the sales associate I went over to the two ladies to tell them of store policy of no refunds and how rude he was. (those words only) He then loudly exclaimed that I had gone to these customers to tell them know what had just transpired. I just said when someone is rude then someone else needs to know. He said he would pray for me.... I have no idea what for lol. I then replied that's what the internet is for, reviewing bad business practice.

I did not raise my voice or use bad language. I have a business and conducted myself accordlingly.

My initial visit in the store was conducted in a rude manner. I shrugged it off that time. He was working with me(making the purchase of ceiling light) and then stopped abruptly to talk to another woman and then a fellow on the other side of me. I had questions on other fixtures for future purchase. Once he discovered this he was giving his full attention again.

I will never go back to this store even though I seen a $1000 dining light I was strongly going to buy. As he said life is to short..... to deal with poor custumer service!
By Cinnabar Possum on Apr 16, 2016
Looks like a common theme. All helpful on the sale but don't have any problems. Rude and arrogant. Don't spend a dollar at this store. After service is disgusting. When I had a problem - "well lights are installed they are yours".
By Gray Right-whale on Jun 25, 2014
I purchased items from your store on Dartnall Road in Hamilton. The young women who sold me the items were terrific. They were friendly and very helpful. In fact, I remember it was one of the women's first day on the job. However, when I came back to exchange one of the items, there was a man working there as well. He wasn't very friendly, in fact, I would use the term stand offish. He seemed inconvenienced that I was exchanging my purchase. I overheard him being rude to one of the women who work there. I won't shop there again and will tell everyone I know.
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