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Home Lighting

1-2 Dunlop Dr, St Catharines, ON
3 reviews
Claim this business Last updated: 5 months ago
Listed in: Lighting
1-2 Dunlop Dr
St Catharines, ON, L2R 1A2, CA

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Home Lighting, St Catharines Reviews (3)

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By non-member90460 on Aug 05, 2015
Awful
We bought a ceiling fan from this store, only to discover it weighed 25 pounds! That is a lot of weight to hang from an electrical box. In a new installation (ie building a new house or room) you could properly brace the box - but even the fan had a sticker on it explaining that existing electrical boxes won't be strong enough to hold this fan. We took it back, but we were told there were no returns on fans. We weren't told this when we purchased it. It is printed on the receipt they pointed out, but you only get the receipt after you have paid for it - and who reads that stuff anyway?
Staff were very unfriendly when we tried to return it. We were polite. The request to have the manager call us went unanswered. What a poor experience.
I intend to recommend this store only to people I don't like (if I can find one).
By lcranford on Jan 31, 2011
refund policy
I recently made a purchase at this store. The items purchase were not on sale or clearance. When I found that the items would not suit my purpose I returned them the next business day. I was told that they have a NO REFUND policy - credit only. I am 50 yrs + and have never shopped in this store before and will never need one again. Their policy is written on their receipt which you would only see after making your purchase, which is too late! Here I sit with a $45.00 credit which will never be used!!!!!!!!!
By schiarelli on Dec 22, 2009
Customer service Skills are Non-existent
Bought two exterior lights from them. Put the first one up - a hanging chain lantern at the front door - took me a good hour and a half. When I went to install the globe I noticed a small crack. I notified Home Lighting and they simply said they had no more in stock. I assumed they would look further for me.
I installed the one over the garage a week later - a custom made style - also a small crack on the globe. Again I called - they said they checked it thoroughly and there was no crack. They said I caused it to crack.
They were rude and ignorant and offered no assistance in getting a replacement.
I researched the company - found a complaint with the BBB that was unresolved - because they DON'T belong to the BBB so they didn't resolve the issue.
I called the company who make the light in California. They were very helpful. They gave me the salesman's number who supply Home Lighting and said he would help me out.
I've contacted him 4 times over the last 2 months. He keeps saying he is going to help me out but nothing is ever done.
My recommendation: Don't buy from Home Lighting. They don't do anything after the sale is complete and by not belonging to the BBB it is obvious they don't want to hear about any complaints!!!
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905-984-6411
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