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Chateau Lighting

4355 99 St NW, Edmonton, AB
11 reviews
Claim this business Last updated: Over a year ago
Listed in: Lighting

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Chateau Lighting, Edmonton Reviews (11)

11 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By peterbe on May 27, 2016
Me and my wife had just finished setting up our nursery for the baby. Thinking we had it perfect we were surprised when our little bundle of joy arrived and the room became stuffy hot and uncomfortable. As a new father it was my mission to solve this problem. We purchased a fan from the hardware store spent an hour installing only to find out it did not work... I then went to Chateau Lighting were they helped me select the perfect model(with a remote to boot) I installed it in record time. The little one and my wife are thrilled, spending so much time in that room it has made all the difference.

Thanks Chateau!
By Maroon Cuckoo on Apr 22, 2016
Chateau has some of the most unique lighting in Edmonton! I love the showroom, because I'm in a wheelchair, I'm unable to successfully navigate through most lighting stores but here I could enjoy my shopping experience. The staff was friendly and very helpful. I found my dining room chandelier! It took about 8 years to find but it was worth the wait.
By MHK on Apr 09, 2016
I'm sure all the positive reviews here are written by family members. This place has terrible customer service.
What store hires an old lady upfront who is unwilling to help customers, will not let you take pictures of their fixtures, will not plug a fixture in, and then won't allow any returns??? Do yourself a favour and go somewhere else.
By Yellow Condor on Jan 23, 2016
Very dissatisfied with Chateau Lighting. When you chose a product off of the ceiling (display) it all looks good. Unfortunately you don't really get to see the item until you purchase it all boxed up, get home to find out it is cheap plastic! Very expensive for what you get even with their going out of business sale! Probably better quality in a Home Depot or elsewhere at a 1/4 of the cost. Of course they have a no return policy, so they've made their money and don't care if the customer was satisfied!
By Engles on May 28, 2015
I Love supporting small business in general. Chateau Lighting has amazing service and quality products. I had to replace my ceiling fan from the "box store" because I was foolish and went for price. six months later, the fan was making noise, so I went to chateau Lighting and was impressed with the huge selection of ceiling fans! I didnt' know what to look for but the ladies guided me to find the perfect fit for my bedroom. I paid more then the "box stores" but as the saying goes "you get what you pay for". Plus I'm supporting a small business which is something I always do now.
By mjfontaine on Nov 04, 2014
Return policy is not present anywhere in the store. "It is too long to have out" and "it is my responsibility to ask what the policy is"
You do not get to see the policy until you purchase and see it on your receipt.
There are not refunds, just store credit.
They totally rained on my lighting parade!
They do not have any stock so everything has to be ordered. Once you get your receipt it is marked "special order" and their are no exchanges or store credit for special orders. I had no idea my order was "special" as it wasn't in stock but everything I asked about they had to order.
If you are looking for a lighting store in Edmonton that has amazing customer service and stock - go to Lighting Unlimited in Whitemud Crossing.
By Crimson Bobolink on Oct 10, 2014
We visited several lighting stores in Edmonton for the lights for our new home and Chateau was by far the most organized, which helps making your decisions easier. As well the customer service we received was out standing
I recommend Chateau !!
By Red Hound on Jan 09, 2014
Wife bought 2 lights , one did not work and we were told decause it was speacial order we could not return it.. bought another to match.partly to blame for that, bulbs only lasted a few weeksand was always the same socket also that same socket would not acept the new compact floresent bulbs , would not light up.6o watt would work in the other two/also1oo watt were to big for any of the sockets.l hired an electrcian andfixed the socket on each of the lights.we weretold the new stile bulbs would work at $350 each plus $150 for the electrision total andventure was close to $1200.called chateau and the women was a total $#@₩.absolutely no returns, would not even listen just kept repeating no returns,, by the way I called thier supplier who were also dicusted with what I told them.they offered to credit chateau but chateau would have nothing yto do with it would you shop at chateau, can not repeat what I told the women atchateau
By chrisl on Oct 25, 2009
Great customer service, as well as selection! I checked out all of the other lighting stores in Edmonton, and was not treated very well or impressed as much as I was by Chateau Lighting. I was VERY pleased when I did my house package with Chateau Lighting, and would recommend going there!
By ansel on Oct 15, 2008
VERY Poor Customer Service, but the selection of product is pretty good
Comment by chrisl on Oct 24, 2009
BOTH their customer service and product was OUTSTANDING. I am recommending them to everyone!
By Carnelian Walrus on Sep 10, 2008
excellent customer service, great prices, outstanding selection on residential lighting,ceiling fans,table lamps & floor lamps
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