Decorum Decorative Finds

I spotted an Art Deco desk in their window while driving by and called to get details. After going home to measure, I drove to the store the next day (my first visit), chatted with the two guys working there (after dragging them off the computer and a cell phone) about the desk and several other pieces I needed for a large renovation we're doing. We took photos of the desk which I emailed to my husband and I called back a couple of days later to say my husband loved the desk and we were going to come in the next day to let him have a look (at which point we would have bought it) only to be told it had been put on hold and taken home by someone else to try it out because that's their policy. Which would have been nice to know cuz they sure as heck never mentioned to me that they offer that service. I could practically feel the schadenfreude over the phone line as he interrupted me to tell me the desk was gone. I emailed them that afternoon to tell them how much I would have appreciated the courtesy of a phone call to ask if my husband had loved the desk or if we planned to take it because someone else was interested and, oops, they had neglected to tell me about their hold/try policy. I told them how disappointed I was. No response. Not impressed.