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We provide lawn care solutions for every home in the Ottawa area. We specialize in weed control, insect control, mechanical core aeration, over seeding, and fertilization. Call us so we can provide a FREE no-obligation lawn care analysis! Go to full description...
Weed Man, Ottawa Reviews (15)
Unfortunately we were taken in by false promises and guarantees. We received a call from Weedman stating they could eradicate our weeds. Just to be sure, we asked Weedman to come and assess the lawn to make sure they could do this. After numerous calls to the company and treatments, they finally sent a supervisor to the house. He stated that the guarantee that was stated at the time of sale was a guarantee to come back and not to kill weeds. We also noticed that we were getting multiple request for upselling other products that we were not interested in and finally had to ask them to stop. At the point where he said they couldn’t kill our weeds, i asked him to cancel our account and he stated we would get a small refund. We never did get this partial refund and i finally called today to see when this was coming. We are apparently not getting a partial refund either.
I have to say that we are more than disappointed with Weedman and its weed services.
From house owner in Riverside Community
We did not receive this review until right now and are sorry there was a negative experience with our company. We offer free lawn care quotes in the Spring and Fall and you must have been contacted during this campaign. We are sure to notify local officials before canvassing and ensure our business conducts itself within local regulations. We would like to hear from you directly about what happened and hope we can come to a resolution. We can also add you to our Do Not Knock list so you are no longer contacted by us in the future. Please get in touch with our office by calling 613-746-0883 to discuss your concerns with our management and we will be happy to assist you.
All the best,
Weed Man Ottawa
and before every visit,they should off call me to open the gate .but they did`t
they came to my door and always miss the back yard(the gate was looked).
and left a note, saying sorry about the back yard,we would come again to do it.
always miss either fertilizing or spray (weed control).
i was glad the season was over.
they keep it calling me for 2105 service and i said no.after many calls,the caller said:any way
i `ll send you an estimation via email(was in feb).
and out from no where they called my house in may 20 2015 talked to my daughter(10 years old)
they showed up the next day without my knowledge or my okay , and fertilize the front yard and left me a $53.21 bill in my mail box, which i have done my self(fertilizing) a week before there ugly visit.(my lawn was green and perfect) turned yellow and huge dead spots after over fertilizing by the weed man.
i called them up and said to me :we would send some to check it out.
the inspector came left me a note after the inspection saying: that the dead spots from a dog urine.
i don`t have a dog and the patches are big enough to call it an elephant urine sprayed all over my lawn.
i phoned the office again,talked to a rude person,and she refused to give me a supervisor name or phone to talk too.
don`t use there service(terrible, neglect,poor,rude and careless). i have to fix my lawn now from my own pocket, even they took care of the bill($53.21)just to make me happy
which they wanted me to pay on top of damaging my lawn .
Thanks for your comments and bringing these concerns to our attention. We like to use this feedback to improve our services and practices.
We try to give advance warning of when we’re coming so you would know to keep the back gate unlocked. We try to respect our customer’s privacy and will not treat any areas that are locked or not easily accessible by us. We do not charge additional fees if we need to return to finish a treatment, and only charge once the treatment is done.
We offer lawn care and treatments on a subscription basis, which might explain why we came to treat your lawn. We try to remind customers through notices on invoices, calls, and letters when their subscription is going to be renewed. We are sorry to hear about what happened to your lawn as a result of this miscommunication.
If you have any more things you’d like to discuss with us, please give our Office Manager Chandra a call at 613-746-0883 or email her at email@example.com.
Thanks again for your comment and have a nice day,
Your Weed Man Ottawa Team
Thanks for providing your feedback about our customer service. Notes like these are the best way we have to improve our practices.
Our customer service representatives are trained to be courteous and polite whenever they make outreach calls. We would like to hear more about what happened when you were called by us, and would love it if you gave our Office Manager Chandra a call at 613-746-0883 or send her an email at firstname.lastname@example.org and she will help you with your concerns.
Thanks again for the comment and have a great day,
Your Weed Man Ottawa Team
I told the telemarketer that I would not be accepting they're services if I didn't have a quote first, and that receiving a quote would not mean that I was agreeing to receive their services. They are not the only ones that take care of lawns!
The telemarketer, Rob, gave me the indication that if the “Early Payment” invoice wasn’t paid, that there would not be any contract between us. Payment = Contract.
The last week in April Weedman showed up to our house and applied the first treatment in their program, and proceeded to bill me $90 + for the service. I find it funny that the service employee treated the lawn even with a competitor’s sign sticking out at the curb, clearly indicating the property had already been treated. I called them May 2, telling them I had not agreed to any service commitments. They cancelled the service, and I heard nothing from them for about 3 weeks, at which point I started receiving calls to pay the outstanding invoice or they would send my file to collections.
I received another call on May 17th indicating that my account was past due and that I needed to pay it. I told the young lady that I had not agreed to the service, that it had been cancelled, and that I was not going to pay the invoice. She argued that I did have a contract which started in February, and had agreed to the terms. She stated that they had the original conversation from February recorded proving my acceptance. I told her to get me a copy of the recording because I knew I had said, “I I’m not agreeing to sign up for service and only agreeing to receive a quote for review”. She said that I would receive a call with the info. I never heard back from her again or from Weedman until June 1, when a message on my answering machine told me I needed to clear up the invoice ASAP to avoid collections.
I don’t really care about the whole collections thing, but figured it might make it more difficult to renew my mortgage in July.
Do not deal with these guys. I paid the invoice not because they were calling, but so I wouldn't potentially have any problems renewing my mortgage.
Check out the post by a former Weedman employee in Kanata (bottom of the page), and others.
I would just like to say how sorry I am for all the people who are getting harassed repeatedly by this company. Their call practices are completely unethical. They do not provide sales people with any option to remove anyone from the call list who does not wish to be contacted again. In the week that I worked there I spoke with nearly a hundred very upset and frustrated ex-customers who have repeatedly asked to be removed from the call list. Some of which have threatened legal action if they continue to receive calls. If someone asks to be removed from the calling list we are required to tell them to call the office to be removed. We are told that if they call in they will be "removed from the system" by office administration. This is a huge load of crap. A number of ex-customers that I connected with through the campaign had called-in according to instructions from other sales people in the past and yet they are still receiving numerous calls each year. It's obvious that Weed Man has never had any interest in respecting peoples' wishes to be removed from the call list.
I urge anyone who is still getting calls from them after repeated attempts to be removed from their list to contact the CRTC about it.
I quit my job because I cannot be party to this kind of behavior. I took a sales job there out of desperation to support my family but I would rather be unemployed than represent a company that would use such unethical calling practices.
This post is only for the Ottawa location. I have had weed man service in other areas and been quite satisfied.
2) Poor quality of work: I got more than 1.5 acres of lawn, which turned out with patches of dark greens here and there after their uneven spreading of fertilizers. I took pictures and e-mailed to them. They promised to re-do but it never happened. No sense of responsibility whatsoever!
3) Dishonest Billing: Their workman failed to show up to do the work but they billed you anyway. I complained and they did not listen.
4) Perseverence in Collection: One thing they are good at is their perseverence in collection of their phony billing. After two years, I still have their collection agency getting on my back!
EVENTUALLY, THE WEEDMAN WILL BE WEEDED OUT FOR THEIR POOREST OF THE POOR BUSINESS PRACTICES!
People if you have had Weedman service or are with there services note that the phone calls during the week that hang up when you answer are there test calls. This is true when after a week or two you get someone at the other end that starts the weedman speel and it's from a similar number. Google the number and you will find the same answer I provide you here.
The web is full of complaints about Weedman's billing for unauthorized services to there illustrious call center. The call center will try to up-sell current customers and bring back old ones, unfortunately they never seem to get the message. the worst was 5 calls in a month (a year and a half after canceling).
30$ for a spreader at Home Depot and 15-45$ a bag of fertilizer spread twice a year. Consider the savings!
"We are the best" "Because we know it works"
The best is
"they off 24 hour service calls... lets us know and we will fix it asap!"
Either you are a complete moron or part of the Weedman family. My guess is Weedman because even a moron would not boast weedman that much.
Consumers - Please do yourself a favour and research a few companies and take time to read the testomonials posted on their websites. I'm sure you will see a drastic difference between those who claim they are the best... and those who truely are.
You may believe what you say it true or fact. And assuming you are one of the 'higher ups', sounds like a rather large disconnect within the company.
40 years in business - Congratulations. How many people have you 'misinformed' (read: lied to) to stay in business? Buyer beware.
I am extremely disapointed and would rather spend more money with a respectful and customer centric lawn care provider.
Hope this helps someone make a decision on which provider to chose. I will never do business with them again and strongly recommend using someone else.
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Since our founding, we are proud to have served thousands of satisfied customers who can attest to the high level of quality we can provide. In 2012 alone, we serviced approximately 14,000 properties, and we couldn't have accomplished this without the help of our skilled and dedicated team.