Cosmic Adventures

Disgusting, horrible customer service, and just an all out scam.

I have been going to Cosmic Adventures for the last 5.5yrs (since my oldest was 18mths old). The cost back then was ridiculous, but because of the cheo night Tuesdays, it was worth it to go. Back then it was 3.99 for an adult to get in (which I think it ridiculous enough, seeing that as a parent I am watching my child, and not playing). Regardless, it was fine.

Since 2010, I have been purchasing the membership, which is fairly priced at $99, which includes one child admission and 2 adult admission. In 2011, I had twins.

Today I went to Cosmic Adventures with my 10mth old twins, whom get in free, and I tried to use my membership to cover my cost. The incredibly rude person at the counter made it known that the membership was only valid with the child it was purchased for. That included the adult admission. Firstly, when you pay $99 for a membership, you would expect to be able to use it for the child intended, or the adults if need be. Secondly, I think it is atrocious to charge $6.99 for an adult to get into the place when the only thing I do there is chase after my kids. It isn't 'fun' for me. I think I relax more at home when I play with them. Regardless, we go because it is entertainment for the kids. One thing that irked me today, was that I asked if I could put the younger kids on the membership, so that I could still use my membership for MY admission. I was told no because they were under a year old, and were free. So, basically, unless I am paying another $160 for their memberships, that they were not allowed on any kind of membership.

My other issue with that place is that:

a) over the years the prices have gone up, but the upkeep has not. The place is skuzzy. Everything is sticky, and after a day of play, my child's socks are black.

b) The infant and toddler room is upstairs. There is no elevator. Trying to lug 2 20lb children up and down the stairs is not only a hassle, but also dangerous. You are wearing socks on carpeted stairs. I have almost slipped on them numerous times.

c) The prices have skyrocketed over the years. Although the membership for one child is fairly priced, if you have anymore children the price is ridiculous.

d) The price of food is ridiculous, and if they get it right the first time, the food is pretty gross.

e) The games. Although they have fixed a few glitches, the games are pretty lame, and few work when we are there (and we go often).

I am very displeased with Cosmic. Over the last few years I would have to say I went from giving them a 4 out of 5, to giving them the lowest I could. This incident today was the straw that broke the camel's back, and after our membership expired, we will not be renewing, and will be finding another place to play.

I think Cosmic should really evaluate how they treat their customers, and be a little fairer with the memberships. Considering how there have been many new places similar going up in the Ottawa area, which do not charge admission for adults (which makes a lot more sense), people have more choices.