Kavar Jewellers

My daughter purchased from pandora in Penn centre St. Catharines Ontario and purchased a pandora bracelet and then my family purchased a couple charms from pandora. They are pretty pricey for what they sale my bracelet and charms were black and was told they weren’t even worth five bucks each. Question is how did this happened I have jewelry for years and it doesn’t turn black any comments?

My husband and I have been shopping around for a Twenty year anniversary ring ...... we found here.... it is an amazing unique ring perfect for me. The customer service was fantastic , Summer was wonderful, she listened to what I wanted. She was warm and genuine. I'm so happy we came across this place.

Cenna

be sure you love it cause there is NO REFUNDS

Have got everything me and my wife own from them , great prices and owner is great, I send everyone there

Recently, I brought an expensive watch into Kavar which required a new battery. The owner examined it and advised me that it was very difficult to replace the battery of this watch and that he was sorry but he would have to charge me a fee for doing it. I was aware of this and happily agreed.

I had taken my watch to a number of jewelers in the area and no one would touch it because it is very difficult to do. Thankfully, the jeweler at Kavar was willing to take the time to do it for me.

I went to get my engagement ring resized, it ended up being to big so I went back today. The manager wouldn't even look at me, he just said that he doesn't make mistakes and if I did want it fixed I had to pay more money. When I asked to talk to someone else he said he was the owner, then he asked if I spoke English and called me an ass@#!!. Not impressed, horrible customer service. He was still hollaring at me from across the store as I was leaving.-at the st catharines location

I have bought several items from them and they have always been helpful to me. They carry a lot of awesome products that you can't get in the pen centre such as tacori and Gucci watches Burberry and pandora. They also have the goldsmith on site. Some pieces that you may buy are delicate and if you don't know how to take care of it then you shouldn't buy them. Some lesson for the jewel leery wearer : never wear your items to bed you could easily bang them around in your sleep or get your necklaces stuck and that's how they break. So don't go to sleep with them on. Also don't clean them with toothpaste it's an abrasive and may scratch your delicate pieces. Just a couple of little tips. Hope this helps! :) no one is perfect and everyone has a bad day.

I had exception service from the store and staff. I have purchased eight different pieces from them. Great staff, great knowledge, great quality. I do not purchase from anyone else.

I saw some dishearteningly negative comments about this store below me, two of which do not make any sense based on what I know about the store. The store delivers a free lifetime warranty on all that I've ever purchased there. Also, expecting to receive a free diamond after it falls in the sink? Good luck with that at any jeweler in the world.

Great selection and family owned.

my mom bought a $3000 diamond bangle from this store. at first the lady told her that all the diamonds on the bangle were of H/I colour, D being the highest..and Z the lowest. when my mom brought the bangle back to get the authentication certificates and what not, it said that the diamonds were actually J/I. being lower quality of what the receipt and woman had previously said it was. upon complaining to the manager, he said there was nothing he could do and that she shouldnt be complaining since the regular price of the bangle was $5000, and that his car which cost him $80,000 couldnt even be returned if he drove it out already. really? you're going to compare a car with a bangle? first of all, this bangle was not $300, but $3000. even if it was $100, a manager or any employee for that matter should not speak to a customer like that, especially a customer that has purchased items from this store many times. moral of the story is...DO NOT SHOP AT KAVAR !! OR YOU WILL GET RIPPED OFF AND HAVE TO DEAL WITH BAD CUSTOMER SERVICE AND POOR QUALITY ACCESSORIES!

I have dealt with Kavar (in the pen center) in the past. I purchased my wifes engaement ring, our wedding rings 2 watches and a few peices of jewelery from them. No problems. We went today to have my wifes watch looked at and the sales women (old with purple hair ?!?) told my wife to take it somewhere else. It wasnt a real priority for them to look at. Its a Bulova, they are a Bulova dealer. I took it back to the same women and explained my past with the store and my insult with the way we were just treated. She took then the watch to have it serviced, but this will be the last transaction we have with them.

I unfortunately had almost the same experience as the first review posted. I purchased my fiancé’s engagement ring here jut less than 2 years ago. Last week her 1 ct diamond fell right out as she was washing her hands in a public washroom and went right down the sink. We immediately went to Kavars with our 5 YEAR GUARNTEE (that I purchased for extra on top of the engagement ring he was already selling me) just to be told there was nothing that they could do. Socrat (owner) told my wife it was her fault she was to rough with her ring. My wife doesn’t wear her ring everyday only for special occasions and the odd night out. I would hate to see what would have happened to it if she wore it everyday. He then proceeded to tell her that his BMW was recently scratched but he wouldn’t go back to the dealership demanding compensation, so what gives her the right to come back asking me to fix her ring.
We both stood there stunned not believing this ignorant comment just came from this owner’s mouth.
After a 25min full-blown argument in the middle of his store he grabs the ring out of her hand and says come back in a week. We return in a week’s time and were helped by Angie. She threw her ring across the glass counter top and walks away to answer the phone. (There were 2 other employees able to answer the phone) As we looked closer at the diamond that was replaced there was an inclusion so big it was noticed by the naked eye immediately. My wife’s ring looks absolutely awful and is embarrassed to wear it. Prior to this diamond falling out she’s had nothing but problems with stones becoming loose, claws bending, and the worst customer service. On one occasion she brought in her ring to get the claws replaced and Angie tossed her ring across the counter and one of the side stones flew right onto the counter so she could not bring her ring home once again. Does not purchase the 5 year guarantee apparently it covers nothing! The business mannerism that came from Angie was disgusting. She must be related in some way to still have her job. I know a lot of people that avoid her when going into Kavars.

Anthony B
Niagara Falls

I was looking for a ring that would be a memento for me...my husband passed away last year...we hade the same month of birth (August) and I thought a ring would be nice...I usually do not like my birthstone (Peridot) but they made me a ring with that stone that is absolutely fantastic. I found a ring I fell in love with but the stone was not my birthstone and they said that thye could change it...they created a new ring for me...same setting that I fell in love with but my birthstone...the ring is absolutely perfect...thank you to Kavar Jewelers.

Thank you to all the staff at Kavar Jewellers for making the purchase of my fiance's ring the as smooth as possible. I found this store to be the most knowledgeable on diamonds, and appreciated the staff who took the time to educate me on diamonds, before pushing a purchase down my throat.
Thank you Socrat for meeting with me to discuss my purchase on several occassions. I appreciate everything you did for me.

Joe R.
St. Catharines, Ontario

contrary to the review posted below me, I had an extremely positive experience purchasing my finances ring from Kavar Jewellers. I knew that I needed something beautiful and special and was skeptical to purchase a ring without getting to know the business beforehand. I also needed to find a company that was accredited within the Better Business Bureau of Canada, which as it turned out, this location had an A+ rating. The only way to get to know the real backbone of a company is to actually get to meet the person responsible of making your ring. Unlike many stores I went to, the person was not someone they had to "ship it out to", but instead was in the backroom happy to answer all and every question I had (which was amazing, as I took up an hour of his time). I was never pushed into buying the ring, rushed or pressured. Every time my fiance goes in the store, her ring is cleaned, checked and repolished all within a matter of minutes. I am not the type of person who writes reviews, but I felt as though if someone is willing to go so much out of there way, then they should be acknowledged. I will always return back.

Thank you!!

Steve C.
St. Catharines, Ontario

In early December, I buy my fiance what was the single largest lump sum purchase other than my house or my truck.

Our ring was the most beautiful ring we'd seen. It gave my fiance butterflies. A 1.03 carat round diamond, paved diamond setting down the band 1/2 way down with a dazzling micro-pave setting front and back.

Within 2 weeks 2 diamonds fell out. They were replaced. 2 more weeks, another diamond fell out. After a cleaning at another store, another diamond fell out. After the 6th set of diamonds had fallen out, we were very upset. We insisted they make a new ring, which after much deliberation on their part, they did and upgraded the side diamonds to one's that were less likely to fall out.

After waiting 4 weeks, the new ring lasted for a 3 weeks, but when we got it cleaned, a jeweler said the center stone was loose. Took it to Kavar, old, little Angie is rude and insulted my fiance, was bothered that we asked her to handle the defective ring, because we weren't her customer. She gives to Goldsmith, who takes it, emerges 20 seconds later, throws it on counter, says its done. Upon further inspection, he bent the claw, breaking the ring for the 7th time, altering it's integrity and now there are sunken diamonds again.

Today Angie is rude again and insults my fiance, I yell at her and admit I was vulgar, she vacated my space. Socrates (owner) refuses us refund after 7 times we've been there and I've had to leave work (self employed) arranging staff to cover for me, drive all the way there and get treated like trash.

The ring is bad quality, the service has been lousy, the only good thing in that store was our original customer service rep, Summer. If you do go there, please ask for her, she's too good for this place. Friendly, courteous, not stuck up like the other girls.

Moral of the story...No matter how great of a deal a ring looks, it's not worth the frustration, upset and the fact that we're now obligated to continue to deal with a store we are not comfortable dealing with, with miserable staff, faulty workmanship and No Refunds. Think twice before dealing with Kavar Jewlers, Pen Center, St. Catharines.

Through all of this we've met an amazing jeweler in Mo Coutu at Lessard/Coutu custom jewelers, Lake St. St. Catharines. He's professional, kind, knowledgeable and we haven't paid him a dime. His prices are the same as a jewelry store without the over-inflated mark-up.

Do your homework before you get burned by Kavar Jewelers, or just buy a boring, plain, typical band they can't screw up.

Thanks for reading this.

Matt M.
St. Catharines, ON