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Don Thompson Jewellers Ltd

340 Albert Street, Suite 110, Ottawa, ON
10 reviews
Business claimed Last updated: Over a year ago
About Don Thompson Jewellers Ltd

"Serving The Ottawa Comunity for over 50 Years" Go to full description...

340 Albert Street, Suite 110
Ottawa, ON, K2P 1W5, CA

Contact information

Phone numbers
Fax numbers
613-236-3311
Business hours
Today: 9:00am - 5:30pm
Business website

Images and videos (1)

Don Thompson Jewellers Ltd, Ottawa Reviews (10)

3.6
10 reviews
5 Star
6
4 Star
1
3 Star
0
2 Star
0
1 Star
3
By non-member118081 on Jul 13, 2016
Stellar
Amazing service, no pressure, great prices. Been buying there for over a decade
By non-member102048 on Dec 22, 2015
Wedding ring and Band
I was shopping for a wedding ring and ban and stopped by Thomson to have a look as they are located right across my work! I was met by Don who immediately took my demands very seriously. After spending about an hour looking at rings and diamonds, Don suggested a pair that looked perfect! I purchased both the ring and the band at a pretty good price! 2 days later Don called me back to informed me that the re size was completed and to pick them up! I was extremely happy with the service and the quality of work done to the rings. Thank you Don and team and will let you know in March how she liked it!
By non-member85940 on May 15, 2015
best jewellers in ottawa
I have never dealt with this outfit before. But after a ref. from a friend i can tell you this jewellery store has not only cleaned and done minor repairs at NO charge...they have been nothing but helpful and friendly to me.
As a result i returned for wedding bands and an engagement ring.By far exceded my expectations and could not be happier.
i will definetly return and recomend this jeweler to my friends and family.
By non-member70958 on Apr 10, 2014
Terrible Customer Service
I brought a ring in to be sized. As they were initially unable to determine whether gemstone was real and this would affect how the ring was sized (whether heat could be applied or not) and would also affect costs, they indicated that a gemologist would look at ring and let me know costs before sizing the ring. As I did not hear back from them the next day, I went back in to discover that they broke the ring (which they blamed on a pre-existing fault in the gold) and refused to fix it without charge. I left with a ring that can no longer be worn as band is broken. I should mention although they indicate there was a fault in the gold, the band was fine when I brought it in and the ring had been worn for years without any issue.
By non-member37513 on Dec 06, 2011
POOR SERVICE
I am not impressed with the cold service I received at this store. I am assuming that because I was bringing in repairs and not purchasing expensive jewellery, I was given less than courteous service. When asked for a small box for one of my repairs, I was told I would need to pay an additional $4. This is not a place I would recommend.
Comment by dconger on Jun 02, 2013
My experience with Thompson's has always been very nice. I notice a common theme when people insult the services of good businesses online. They really wanted something for nothing and got mad because they didn't get it.
By non-member36958 on Nov 20, 2011
Poor Service
I brought in an ear ring to be fixed. The ear ring melted during the repair process. I was told the ear ring was not worth fixing anyhow.

I didn't like the way I was treated. I was told my ear rings were cheap to begin with and that I should buy new ones.

I was received with a cold, unfriendly and defensive tone, which made me think that the jeweler was in the wrong and trying to get away with it.

Now the ear ring is ruined and if I want to get it fixed I have to pay for the extra silver to fill the melted part, which I am told, is quite expensive.

Thanks Thompson.
By lagrande80 on Feb 24, 2011
Excellent service
Great customer service and I have always been very satisfied with their products. A+
By pretty on Jan 30, 2009
Excellent Service
I was looking for a very special watch for my 25th anniversary at work. The store didnt have the one I selected in stock, but ordered it for me and even arranged for it to be engraved.
I would definately buy again from this store.
By non-member6661 on Nov 28, 2008
Christmas wish came true
Very friendly staff excellent selection and better prices
By wst611 on Nov 05, 2008
Consultant
The store is beautiful and the staff is extremely knowledgeable and friendly. I will use them again and recommend them to anyone needing jewellrey or advice.

Additional business details

Email address: bill@thompsonjewellers.com
Welcome to Thompson Jewellers

about us imageFounded by Don Thompson in 1957, we are proud to continue the Thompson Family tradition of serving the Ottawa Community, for all their jewellery needs. We specialize in custom design, fine Jewellery plus watch and jewellery repairs. We welcome you to view our collection at either location where customer service in not a forgotten phrase.

The Thompson Family of Jewellers is known for quality, customer service, reliability and commitment. Please take a moment to browse through our website and view some of the extensive selections we have to suit all tastes. Please contact our friendly staff, they will be happy to assist you with any of your questions.

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613-236-7722
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