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Gladstone Jewellery Ltd

6551 No. 3 Rd #1222, Richmond, BC
1 review
Claim this business Last updated: Over a year ago

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Gladstone Jewellery Ltd, Richmond Reviews (1)

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1 Star
By tsameshi on Aug 21, 2008
Very Bad Customer Service
My daughter needed a family heirloom diamond ring set re-sized for her engagement/wedding. Over the phone, she was told it would cost $15 to downsize each ring. When she got there, they said it would cost more because it had to be downsized from 8.5 to 6. Well, the re-sized ring was too small & she needed it made larger.

Guess what, they charged her another $40.

I know we should have just gone to another jeweler but we were in shock. Their argument was that it wasn't their fault that it wouldn't fit. We couldn't understand how it was her fault when they did the measuring. So they said it would only cost $20 with their discount so we figured why not. Then when she went to the register to pay, they charged $40 cuz it was two rings.

Before going to the store, I had researched the net to find reviews on this jewelery store & couldn't find any. This review is my gift to future customers. Please avoid this store.

By the way, my daughter's friend had a similar problem but she started screaming at them & so she got her way.

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