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CAA Store - East Mall, Etobicoke Reviews (1)
This store has the worst service. I have been there twice in the past 20 years, and will not go again. The store is dark and dingy, and I guess the atmosphere impacts on the staff. As soon as you walk in there is a ticket machine. I took one - number 35. The number 31 was on the machine on the wall. There was one other customer in the store ant three women behind a counter. I wandered around looking at the items for sale and could not help overhearing a woman at a desk berating a customer on the phone for being worried about having no money in a foreign country, since CAA would have something for her in a "couple of days". After I had wandered around store a couple of minutes waiting for my number to be called one of the women behind the counter asked "Do you want something?" I felt as if I was interrupting a busy day ( at this point there was no-one else in the store) - zero customer service, bad attitude, rude employees - perhaps they should lock the front door during the day so no-one can wander in from the streets to bother them. I am a CAA Plus member, but if I had been a potential customer I would not have joined.
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CAA is a federation of 9 automotive clubs serving about 4.9 million members through 140 offices across Canada. CAA provides a wide range of member services and works to improve travelling and motoring conditions at home and around the world. Your CAA Club offers first rate Emergency Roadside Service, complete auto touring and travel services, member reward discounts with preferred companies and complete insurance services, as well as being the advocate for Canada's motoring and travelling public.