Mid-City Rentals

We bought a cooler unit on-line from Mid City company and paid for it $1013.82. This year in July our technicians opened the box and they noticed that both sides of cooler unit were damaged and it was an old used unit. The box was fine, that means Mid City company placed the used, damaged cooler unit into the box and sent to us. We were informed that Haier Air Conditioner manufacture never send used cooler to their customers. Pictures were taken and sent via email to the Mid-City company but no respond. The owner was called several times, it was very hard to reach him, started a dirty game. Finally we had a conversation about this purchase and offered discount. This happened in July.We were waiting for the check, but it didn't come. After several unsuccessful phone calls, the owner Of Mid City started a dirty game with us again. Finally the check has arrived on October 03/2015 with $25. We asked 20% discount for the level of damage and old, used cooler was sent. This discount was based on the technicians's experience. $25 is not enough money to cover the loss of quality of this cooler unit. This situation shows that the owner has no responsibility for his job and he has lack of customer service as well. Please make sure not to use Mid City company when you want to buy or rent cooler units. The owner is not a trustful person. Arpad Torok, Cambridge, Ontario