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Thermo Cool Mechanical

15 Airview Rd, Etobicoke, ON
30 reviews
Claim this business Last updated: Over a year ago

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Thermo Cool Mechanical, Etobicoke Reviews (30)

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30 reviews
5 Star
22
4 Star
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3 Star
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1 Star
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By RobertSmit on Jul 27, 2016
Thermo Cool Mechanical has been extremely helpful in replacing my heat pump problem. I initially called them for a service call to check out my unit because I had no AC. The technician was very thorough with his inspection and informed me that my best option was to replace my unit. I called in to get a quote on the replacement. The receptionist was very knowledgeable and explained the different options in units, and their respective warranties. I called multiple companies for comparable prices on the heat pump unit and Thermo Cool was by far the most reasonable price with the best warranty. Thermo Cool had stock of the unit and were able to install the next day. The install was very smooth and clean. The unit has been functioning well without any issues. If you own a condo I highly recommend contacting Thermo Cool to service your suite.
By alG on Jun 21, 2016
If there would be an option of zero stars, I would of chose that. Had a great experience few years ago and decided to call back since the air-conditioner wasn't working and I've dealt with the company before. The service mechanic was wonderful. When I received a call to quote the price I was never told there will be additional charges for the labour, I thought the price was final for everything: included the labour and the part. However on my bill I saw double the amount that I was quoted and on top I've asked them to charge on a different card and they failed to do so. When I tried to call to resolve the issue the lady wouldn't even want to speak to me and said she will pass my phone to the manager, from who I haven't heard back yet. Very disappointing. In the world where there is so much competition, I would assume they will work hard in the clientelling and customer service but I guess that's not the priority. I will never be using this company and will make sure our building will not be services by them.
Comment by AngelaTCM on Jul 13, 2016
Hi, I am the office manager at Thermo Cool Mechanical. Part of my responsibility is resolving any issues regarding our work and customer complaints.

I wanted to take this opportunity to let you know that we do take this matter very seriously which is why I did speak with you over the phone in regards to you above noted concern.

As previously discussed we do have a standard labour rate and parts are additional. This was presented to your and all our customers upon scheduling a service call. I do apologize as there must have been some sort of misunderstanding that parts are inclusive of labour. This is not the case, nor have we ever offered yourself previously or our clientele all inclusive pricing as each situation is unique.

In good faith, when we were speaking I did offer a credit to the account and the adjustments were made that day. It was mutually agreed upon and the credit was accepted on your end. It is unfortunate following our conversation that you still unhappy with the out come.

I would like to apologize for any inconvenience and should you wish to further discuss contact me.




By Gregrbaker on Jun 25, 2015
I found that thermo cool mechanical had the best pricing on replacement of my heat pump unit. They also did a clean installation.
By rickrollins on May 21, 2015
Our building was mechanically retrofitted by thermo cool. They maintained schedule and budget.
By e360426 on Feb 02, 2015
I had my heat pump unit replaced by thermo cool with an aqua therm model. It came with the best warranty I could find.
By Amethyst Fly on Jan 09, 2015
In and out unit is working fine, will definitely get them back for future service.
By Charlie on Jul 02, 2014
Thermo Cool does the service at my building. We all appreciate their quick service.
By Azure Sperm-whale on May 05, 2014
Thermo Cool services my suite twice per year. My HVAC equipment has always run smoothly. Very convenient service times also.
By Eric on May 05, 2014
I spent a lot of time and money with the HVAC equipment in my condo. Thermo cool helped sort out on ongoing problems in my suite. I highly recommend this company.
By craigsmalls on Apr 30, 2014
I have been dealing with thermo cool for 10+ years. They have saved me from replacing my heat pump when most the people in my condominium have already replaced theirs. I highly recommend this company.
By alexander1 on Mar 21, 2014
Thermo Cool Mechanical was one of the best company's. I had many contractors coming to my condo and they kept telling me that my system was working and there nothing they could do. I had asked explained to my Neighbor what had happen and she told me to contact the company she went with. So I contacted Thermo cool. I explain to the receptionist my issues. She explained to be possible things to try before setting up call and than explain to her the noise I hear and she explained to me could possibly be the motor by the sound of it. She sent out a technical the same day i contacted her. The technician was very knowledgeable. He trouble shooting everything to check to function of the unit. He explained to me that the motor need to be replaced and show me the possible reason why this had happen. Technician replace motor and unit was working in the best condition it was when I purchase the unit. The price was very afford for the repairs. I have never had a issues seen and if i do, I will be contact Thermo Cool Mechanical!!!!
By Kimdi on Mar 21, 2014
I have been a thermo cool perform service many times. Ive had amazing service from the first call of with receptionist. Gave me all the information i needed to schedule appointment, helped me set my schedule, contacted me 1 hour before, called on site before perform any repairs, send me my invoice via email. Technician were very clean did not make a mess, contacted me to discuss some technical questions as i requested. Ive never had some great service from the minute i call to the end of my service. Thermo
Cool definitely know how to treat there customer and know there product. I would strongly recommend
Them to everyone.
By Red Red-Panda on Mar 17, 2014
I got a hold of Thermo Cool for service at my condo. They responded with same day service in the middle of a cold snap. I had my heating up and running within a few hours of calling. Highly recommended.
By Orange Tiger-shark on Mar 17, 2014
I had a few other contractors look at my heat pump and quoted me a lot of money to repair. Thermo Cool installed a spare chassis in my suite while they repaired my heat pump for less than half of what the other contractors quoted me.
By Umber Tortoise on Feb 01, 2014
Bad customer service AND WORSE TECHNICAL HELP; the annoying people who answer the phone should have given me a hint about the company. They only worry about money and not really the service, they charge you even for parking.

They came twice to 'repair' my furnace and each time they wrote in the report that something else was to be done, and charging each time more and more, after $ 900 of repairs they haven't fix it. DO NOT TRUST THEM.

I really feel violated, this company should be reported.
By Chocolate Orca on Jan 16, 2014
I live in a condo downtown. Thermo Cool charged me more than $600 for a blower & capacitor on a HVAC under warranty (parts & labour with them) + technician's labour for a total of $850.

Only 30 day warranty on the blower. Maybe a chinese product that doesn't cost much.

I'm looking for another company for a repair service in case the blower doesn't work after 30 days.
By Bazaar Bee on Feb 27, 2013
I live in a condominium in the downtown area and my current Enerzone heat pump unit needed replacing. After calling many big/small name HVAC companies Thermo Cool Mechanical had the most competitive rate and offered the best warranties out there. I high recommend Thermo Cool Mechanical to anyone and I will be using them again for any further maintenance and or service.
By 1254 on May 08, 2012
I have used many HVAC companies in the past and Thermo Cool Mechanical was the best! The staff is extremely knowledgeable, even the receptionist. The technicans are extremely clean and used boot covers and drop sheets. My heat pump unit had to be replaced. I contacted other companies to compare pricing and warranty. However, Thermo Cool Mechanical has the best pricing and warranty on the market. I had an Aqau Therm water source heat pump unit installed and I am extremly happy. I would highly recommend Thermo Cool.

Thank you!
By sunshine47 on Feb 08, 2012
They are all great until something goes wrong then try and get help. Good LUCK!!!
By hlidskjalf on Oct 19, 2011
I have nothing negative to say about thermo cool. They replaced my heat pump with an Aqua Therm and it has been working great for about the last year.
Comment by sunshine47 on Feb 08, 2012
Because if you don't expect help from these guys, customer service does not exist.
By rasndomesite on Sep 06, 2011
Beware as they will over-charge you and lie and if you catch them over-charging you they will become abusive and put up a big fight. Dealing with them was a nightmare. I hope that sharing my experience can save someone else the grief. I've notice that there are some positive reviews about this company. They do seem to know what they are doing -- but they seem to use this knowledge to rip off clients. And they don't seem to have any respect for clients. We're just money grabs they're going to get away with whatever they can. Had I not checked on prices with the supplier I would be out an extra 500.00. If I hadn't noticed, I would have thought they were great too. When I brought the overcharge to their attention they became abusive and evasive. So glad that experience is behind me!
By Red Manta-Ray on Aug 30, 2011
We have had all four of our condos serviced by Thermocool and the techs were very efficient and knowledgable. We will definately use them always.

We have fan coils and watersourced heat pump both of which they have performed excellent service on.
By Violet Crab on May 20, 2011
Got my heat pump going until I could get together enough money for a new one. Saved me from freezing this winter.
By Bazaar Mastodon on May 14, 2011
This company is a joke, we have had nothing but problems with Thermal Cool. Very bad customer service.
By Lavender Beetle on Mar 30, 2011
I had thermo cool out to repair my heat pump. They did a good job and got my heating working right away. I also replaced another heat pump with them 1 year prior. They have a better warranty when I was comparing companies.
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