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Rick Menard Heating & Cooling

1250 Old Innes Rd. , Unit 516, Ottawa, ON
74 reviews
Business claimed Last updated: Over a year ago
About Rick Menard Heating & Cooling

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Rick Menard Heating & Cooling, Ottawa Reviews (74)

74 reviews
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1 Star
By Ron Green member on Aug 09, 2019
Guest Review
Rick Menard came to the rescue on very short notice when we needed some HVAC venting work done for a basement renovation when my well meaning husband "hit a wall" attempting to do it himself. Their technician's workmanship was A-1 and he explained his work with genuine pride. Thank you Gaston!
By John Forman on Mar 19, 2019
Verified by Email
"Just" an annual maintenance appointment, but Ben carried it out with the type of professionalism and quality service that we have come to expect from Rick Menard Heating & Cooling.
By Fuchsia Cricket on Dec 13, 2018
Guest Review
Excellent installation, very professional individuals, I am completely satisfied with the job. Thank you.
By EtK8R on Oct 21, 2018
Verified by Email
We recently had our furnace replaced by Rick Menard Heating & Cooling and we are completely satisfied with the service which they provided. The crew did an amazing job and paid attention to details. The workers were also very polite, and helpful when answering questions related to my concerns. I will be hiring them again in the near future to have an air conditioner installed. I would recommend this co. to anyone.
By mb97681 on May 06, 2018
Verified by Email
I had been referred to Rick business ten years ago and never regretted it.

They have never let me down on service not like previous competitors.

Rick Menards employees came quickly and with accurate diagnostics, resulting in finding the simple problem of a partially block vent. Never been cleaned in 37 years.

The furnace installed by another competitor had installed a Lenox, it was very unreliable resulting in three repairs, which Rick Menard employees never let me down, always there when you need them.

They are very knowledgeable, willing to explain what part is being replaced and its function. They are always polite, honest, ready to work and a very delightful bunch of guys.

By Gerrytvienneau on Mar 22, 2018
Verified by Email
We decided to terminate our hot water tank rental with Enercare and purchase a tank. We were provided a competitive quote by Luc Menard and the next morning Mike and Nick delivered and installed the new hot water tank and as part of an unrelated issue modified the cold air intake for the furnace. As with the previous furnace installation, once again we were very impressed with the quality of the installation work. Mike and Nick did those little extras that are so appreciated by a homeowner (e.g., added shut off valve to hot water line, upgraded gas control valve, added insulation around the exhaust venting, changed the orientation of furnace cold air intake so as not to interfere with function of backyard fence gate). Great work guys! Your workmenship was much appreciated.
By en384 on Jul 07, 2017
Verified by Email
Max and Nick worked efficiently and answered all of my questions. Their expertise was evident and the result was a quality installation. I recommend them.
By Judy Wilson member on Oct 22, 2015
Guest Review
I recently had a new Comfortmaker ET96 furnace installed in my home by Rick Menard Heating & Cooling and I was very pleased with the whole experience. The sales rep (Pierre) was friendly and informative without too much ‘hard sell’ and he followed up appropriately as the whole process progressed. The install team (Mike and Adrien) were prompt, pleasant and professional. My house presented some challenges in terms of installing the exhaust but they were able to resolve it to the satisfaction of both of us. When the job was completed the new system and how it works was explained to me and I was given the opportunity to ask any questions I might have. And when they left my basement was tidier than when they’d arrived! Likewise, the admin end of things (billing and rebate application) was prompt and professional (Stephanie). I have no hesitation in recommending Rick Menard Heating & Cooling to any future clients.

Judy Wilson
By Brown Jackal on Nov 16, 2014
Guest Review
I wanted to write and recognize the work that Mike and Nick did to install my AC unit. They both were extremely professional, courteous, accomodating and respectful.

My air conditioner was installed quickly (and in a tricky location) and the yard (front and back) was immaculate when they left. They oriented me to the unit, the connections in the basement and the thermostat.

You should be very proud of these young men and the way they represent Menard Heating and Cooling.

It was a pleasure doing business with them and you. Please express my thanks to them, again.

Many thanks,
By Bill & Daina Vaughan member on Oct 31, 2014
Guest Review
Excellent workmanship and service on the installation of our new combi boiler / hot water heater. Courteous and respectful staff.
By Rose English-Setter on Oct 29, 2014
Guest Review
We recently had a furnace, air conditioner and water heater replaced by Rick Menard Heating and Cooling. We were very satisfied with their team of employees who did the work. They were polite, knowledgeable, cleaned up after themselves and were very respectful. I was really impressed with their attention to detail with regard to safety and making the systems/venting as energy efficient as possible. I recommend hiring Rick Menard Heating and Cooling. I would also add that their sales representative was professional, patient, not overly aggressive and quick to respond to any queries we had.
By Byzantine Lamprey on Aug 15, 2014
Guest Review
I had an extension done for some copper tubing on my hot water tank that took about an hour. The job was done well but the price was exuberant to have it done. Thank you for the repair work, but i wont be calling you in for service in the future.
By Lava Tiger-shark on Jul 10, 2014
Guest Review
Went out of their way to install a new A/C quickly during a very hot period. Efficient, reliable, excellent.
By Raspberry Lungfish on Jul 10, 2014
Guest Review
Went out of their way to replace our A/C quickly during a very hot period. Efficiant, reliable, excellent.
By Carl on Jun 06, 2014
Verified by Email
I used RMHC to replace a furnace, A/C, water heater and install an HRV (Carrier Infinity series). I am extremely pleased with the end result. Very professional company from the front office to the installers. Luc was very knowledgeable when discussing system requirements. Quote was detailed and price competitive. Installers (Mike and Nick) were punctual, quiet, hard working, cleaned after themselves and very meticulous. They were quick to address any concerns I had. I would highly recommend this company to anyone looking for a trouble free experience.
By Yellow Antelope on May 29, 2014
Guest Review
I purchased a Heat Pump from Rick Ménard Heating & Cooling and have to say that I was very impress with the service, installation and their professionalism. The owner came in to assure that everything was going to be installed as specified and came back once the installation was completed to assure my total satisfaction. You can clearly see that not only they take pride in their work - but customers satisfaction is one of their top priority. I would highly recommend this company to anyone looking at installing a heather or AC system. Thanks to you Mr. Rick and devoted team !!!
Mario Poulin - Pres.
Voyages Rockland Travel Inc.
By Cinnabar Smelt on May 27, 2014
Guest Review
In March 2014, when we learned that our furnace could not be fixed and needed to be replaced, we contacted numerous heating businesses for an estimate and some advices. From all the businesses we contacted, we were quite impressed with Mr. Luc MENARD of RICK MENARD HEATING & COOLING (a family owned business) who came to our house and answered all our questions (as well as pointing out issues). He also took all the needed measures before providing us with an estimate. (He even called us back while he was on holiday!) All the work listed on the contract was performed in a timely manner – no bad surprises… The employees who performed the work were very professional. We are extremely happy with oiur new furnace and the work performed.
Nous vous recommendons cette entreprise familiale! Louise R et famille
By Amethyst Condor on May 23, 2014
Guest Review
Rick Menard Heating & Cooling recently installed 2 wall mounted GREE a/c units in my condo. The team was polite, on time and effective. They laid down carpets on my wood floors and the cleaned up before leaving. They gave me clear instructions before leaving. The sales representative was also kind and dedicated to give me the best equipment for my budget. I would recommend this firm to anyone needing a/c.
By Burgundy Barnacle on May 15, 2014
Guest Review
Fall 2014 and Spring 2014 Rick Menard installed a new high efficiency furnace and AC unit in my home. The salesperson I dealt with, was very polite, non pushy and thoroughly explained all of the features and options. I am very confident that what we got was well worth the investment. The installation was seamless and impressive. Their installers are in uniform, wear protective material over their boots, install carpet runs to prevent damage and were extremely polite and professional. This is the first time I write a review. I would not hesitate to recommend to anybody incl friends and family. Well done.

Mike in Ottawa
By Fuchsia Prairie-dog on Feb 24, 2014
Guest Review
Upon determining that the old furnace was unsafe to repair, Rick Menard Heating & Cooling technicians were there first thing the next morning to install the new furnace. Finished by 3pm that same day, all work and clean-up was completed quickly and professionally while keeping me informed of what was being done each step of the way. Follow-on queries were responded to quickly and courteously.
By Amethyst Sockeye-salmon on Feb 09, 2014
Guest Review
I have used Menard Heating and A/C twice in the past year. In April 2013, they replaced both my furnace and A/C unit. Their sales team and service technicians are excellent. Very knowledgeable of the products, Skilled technicians with excellent customer contact skills. Upon completion, job site was left as it was in the beginning.
In Feb. 2014, Direct Energy left me in the lurch. I called Luc Menard at approx. 11:30 am. I needed a new Hot water tank now. Two technicians arrived within the hour. New tank was installed and working by 5:00 pm. Again two excellent technicians. I would recommend Rick Menard to anyone
By Brian on Feb 01, 2014
Verified by Email
I have to commend Rick Menard on resolving a situation of over billing for services rendered. I truly didn't expect, but I would like to think a closer look at the bill for services rendered was responsible for the refund I received today and not my exposure on to get his attention since all other attempts failed miserably . . . .

Which brings me to my next point. My review contained nothing scandalous or rude, nor did it contain polemic or invective remarks, it was simply a disposition of the facts and my claims. I find the original post has now mysteriously been removed even though I made it clear I would augment my comments based on Rick Menard's email assurances that he would personally make things right. What good then is an online review site if BAD reviews are removed at the behest of the reviewee? Doesn't that defeat the whole purpose of a review? I am terribly disappointed that this review site would allow such censorship of a dissatisfied customer.

01/31/2014 01/31/2014 RICK MENARD HEATNGCOOL - ORLEANS ON -- 7400 -$248.60

So, thanks Rick Menard for refunding two of four hours of billing to repair a pinhole leak in a copper pipe and replace ONE valve in the SAME pipe -- an entire morning of effort while I left for work thinking we were dealing with 90 minutes at most. You did the right thing! I'm not so sure about lobbying to get a complaint removed on a review forum -- perhaps this should just be called a 'compliment forum', and if so, what good is that, really? BC
Comment by candaq on Feb 03, 2014
Yes, I have Jennifer, thanks. You've asserted that I quoted Rick's email and as such exerts copyright privileges. You should have excised the 'copyright' material rather than the entire critique.
Comment by jennifer on Feb 03, 2014
Your review was deleted as it went against our terms. I have sent you an email explaining why it was deleted.


Jennifer Wickman
Listings Manager
By Cobalt Tapeworm on Jan 17, 2014
Guest Review
This company provides excellent and thorough service. They replaced my hot water tank, put a new filter in my furnace and now provide ongoing maintenance for my furnace. Finally a company that really cleans the furnace, outside vents and humidifier! I highly recommend them.
By Auburn Human on Dec 24, 2013
Guest Review
Was very pleased with the service received from Rick Menard's team both before the installation of my new furnace and on the day of. Both installers were very polite, knowledgeable and effecient.

Hope that the same team installs my air condititoner in the spring.

Many thanks.
By Custeau on Nov 08, 2013
Verified by Email
Recently I was fortunate to have Rick Ménard and his very professional team install a new gas furnace. Their professionalism,honest advice and counsel, and knowledgeable technicians are core values that guide them in identifying the right furnace and in its installation. The work was carried out within budget, time lines agreed, and with a keen desire to have a "fully satisfied customer". Highly recommend the Ménard team for all your furnace/air conditioning requirements and upkeep. Marcel Custeau
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We are a local Orleans Ottawa company that has been serving the community for more than 17 years. Rick Ménard has more than 35 years’ experience in the industry and takes pride in the business he has built. This pride has been imparted to his sons, who are an integral part of the expanding team. Ménard Heating & Cooling supplies and installs top quality products from manufacturers such as Comfortmaker, NextEnergy and Kingsman, among others. These companies provide ongoing factory training for the Ménard team, thereby ensuring that the customer benefits from knowledgeable staff who provide top quality service at all times. This ongoing commitment and confidence in these name brand products allows Ménard Heating and Cooling to provide competitive pricing, prompt delivery and exemplary installation and service.
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