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Splash Works Pool & Spa Inc, London Reviews (16)
Do yourself a favor , RUN!!!
When I said that I'd call the Better Business Bureau I was literally told "We don't care" and when I laughed and said "wow that's interesting, wonder what social media would say about this. Can I ask your name please, who am I speaking with? " the reply was "no and they hung up on me!"
Save yourself extreme frustration ...... Don't use this company.
OH BOY !
You know every company and business has problems .I don't think they should be judged by the problems or mistakes they make .But rather by the way the resolve them .
We've had our pool for almost two years now . I or my wife has yet to swim in it . The children have but we don't allow them to bring friends over , for fear some one might get hurt in it and we might have trouble. So they now go to friends who have pools . None of which have been installed by splash works .
Splash works demanded all the money upfront ,red flag , my bad . I trusted them because they were the only company who showed up and looked me in the eye and said the job would be done right .Thanks TJ !
It was a huge fiascle from the day they arrived . The kids they sent seemed unsure in even where the skim bucket should go I had to show them .This was after they had the sides up and it was located against the deck 10 feet from the pump .This left the pool more than a foot from the surrounding deck . I asked them why ? They said "with this pool, it must go there" . I said it can't It was less than 2` from a 40,000 BTU gas fire place .
And I would have to service it by walking around the pool up the stairs and across the deck from where I would have to turn the pump on and off . Not to mention the gap it left . Oh Boy ! It was all down hill from there . The pool from Hell . After assuring me they could plumb it in , " no problem sir" .I told them to remove the pool and return it
for one that would work , if that were the case . Twenty minutes later they had the bucket where it was supposed to be . I went to my shop ,when I returned water was flowing into the pool . It was dark and I was tired so I waited to the next day to have a look .
OH BOY! the bottom reminded me of the moon ,I have pics ,you haven't seen the best or
you might say the worst yet lol . The pool was at least 10`` inches out of square from the house and deck . They came out had a look said this was acceptable . OMG,I told them it wasn't .They suggested I fill in the wedged gap with wood . ''You got to be kidding me'' I said . They came back to fix it . Kid had no idea how to square it up ,not a clue . After much shoulder shrugging on his part I told him how to do it . When I returned from work water was flowing and the bottom went from being the moon to mercury .
and the upright were off level by as much as two inches . Empty it again ,and they attempted to fix it . And it was better , not great or even good but better . Also by this time the pool had sunk in one section . I have pics and will post them ,your going to love this .LOL
Then the owner finally shows with "their best installer" and they took pics , I lent them a level because they never had one , or one that worked .LOL. OMG you would have loved to watch them I wish I had filmed it .Neither knew how to use a level , After watching in disbelief ,I took the level from her hand and showed her how to place the level ,she knew where the bubble was supposed to be ,but not how to get it there .
To be fair , when I first installed the previous pool and deck I used a laser level .I can't figure why anyone would use anything else . Wait I do know , because I asked . When I asked the kid why or how . He replied he wasn't going to tell me . Yes you guessed it . He didn't know how to use a laser level .
After much calling and complaining they came back , emptied the pool yet again . Guess who's paying for all this water . ME :) OH BOY. fixed the bottom ,better but still lumpy , after all this was their best installer in charge this time . The sinking pool ,he said was fine ,they replaced the missing parts and screws , I found one part buried under the left over dirt . The dirt wait to you see those pics . To take care of the sinking he suggested putting plates on the top of the upright to level it out . I got to tell you
this wasn't good enough for me . So he got in a huff and left it the way it was still sinking
and crooked .
Folks I know it's only an above ground pool and I know people can make mistakes ,but really! They promised if I didn't sue they would come back in the Fall ,last Fall , Haven't heard from them . I think I've given them enough time .What would you do ?
Thanks For reading.
P.S. I will post more pics but if you like you can go to my face book page and take a look .
I think people do try to the best they can and maybe they can do a good job .
They just didn't do it for me . It hurts me to have to write this and to do what must be done . But time is running out! And I've waited long enough . If after you see these pics and you decide to go with this company all I can say is God Bless and Good Luck!
I want to swim in my pool damn it. LOL
"I want to swim in my pool this year ."
PS God know you can`t reach hear by phone!
Look at the pics ,call me 519 870 0717. Can`t believe it ? come out to my house and see it in person .
No one asked me where I wanted the skimmer bucket and I sure wouldn't place it in the middle of the deck .Having to walk around the pool and up on the deck to service it . Then leaving more than one foot gap between the pool and the deck . OMG whats with these people ? It wasn`t till the evening when I got home . That I seen where they were putting it.I was told that with this pool it had to go there and they would plum in the pump which was over 10 ft from the skimmer . I then told them that they better get me a different pool if that was the case .20 min latter it was where it was supposed to be and the pool was moved closer to the deck .Later I notice though closer to the deck it was badly out of square to it and left a gapping gap that a child could fall through .TJ argued with me that it was ok .I argued that it needed to be fixed . H suggested I fill it in with a few boards and it would be fine . They later came back to fix it and then things went faster down hill from there.LOL
Look all I want is to be able to have what I paid for a safe decent pool for my family . Splash works can`t and would not deliver that. Like I said our children (late teens can swim in the pool , but not their friends )They went to friends to swim more often than not and who could blame them . My wife and I have never been in the pool .PERIOD! This has been a very stressful time for us and the lost time we would have shared with our children cannot be replaced .
For Gods Sake just do what`s right!
I would never reccomend this company!
when i purchased the hot tub i asked about a warrany and the guy i bought it from told me i didnt need one because if anything broke within six months after the purchase date he would take care of it for free. was his exact words. So my comment of bad service and bad customer service still stands. And i have since fixed the bubbler but not threw splash works. Again this is just my exsperience with this so called business.
REMEMBER THERE IS ALWAYS TOO SIDES TO EVERY STORY!