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High Life Heating Air Cond

220 Royal Crest Crt, Markham, ON
1 reviews
Claim this business Last updated: Over a year ago

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High Life Heating Air Cond, Markham Reviews (1)

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By Scarlet Chipmunk on Sep 23, 2015
Purchased top of line carrier infinity furnace, AC and touch pad thermostats. In a nutshell you will likely be ok unless you require any kind of warranty service. It took 5 visits, property damage and 22hrs of my life and I still have to wait till next cooling season to see if the problem is finally fixed.

SALES: salesperson, Mario, was knowledgeable. Price was good. However, he failed to mention that the AC evaporator coil is not by carrier. Should I have known I would have asked for one.

INSTALLATION: was good and efficient. However oil stains were left on my driveway, probably leaked from old AC refrigerant liquid that was left to drain on the driveway. Didn't care then since driveway was to be replaced.

WARRANTY SERVICE: horrible by all measures. Incompetent diagnostics and customer service. Since office in Markham, service calls in Mississauga are only on Saturdays. Every visit is given 3 hrs window. Tech would normally either not show up at all or come after the service window. Here is my terrible service experience,

End of June: system error due to POSSIBLE FROZEN COIL. A technician named Jimmy came and said that was due to possible leak. He tightened a screw and recharged system. Subsequent to visit AC started to lockout for 4 hrs at a time due to 84-HIGH PRESSURE LOCKOUT 4 HOURS

Mid July: a tech came who seemed to be more knowledgeable. He indicated the error was caused by a bad coil which had to be ordered and that It will take only 1.5h to replace. He balanced the over charged system caused by the other tech as an interim fix. The frozen coil message and even low pressure messages started doing again in hot summer day.

August: another 3 hours window. The tech came and mentioned he was given the wrong coil and another appointment had to be scheduled!

Sept: a weekday appoint was finally given this time from 2-5 pm. I waited for tech till 6:30 and no one showed up. Not even a phone call. I actually got concerned And called the office at 4:30 and was told to wait since tech is just stuck in traffic.

Sep: another Saturday appointment from 10-1. Jimmy the tech showed up at 2:30pm! It took till 6pm to replace the coil. This is when I discovered the coil was not by carrier. My new driveway was left with 4 large oil stains in different location. The replacement was not as neat as the original install and the furnace duct was just wrapped with foil tape.

It took 5 visits, property damage and 22hrs of my life and I still have to wait till next cooling season to see if the error disappears or not
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