Consumers Choice Home Improvement

If I could score lower than a 1 we would. Two summers ago we paid to have a top of the line Storm Door installed costing almost 3 times normal doors. We are a corner house and sometimes get strong winds due to a Hydro Right of Way near us. The salesman wrote on our bill 5 year warranty on door. That would be great but they did a shoddy installation job. Now they claim interior screws inside the frame keep coming out due to high winds. In other words they are claiming that wind can unscrew screws. I guess the winds have invisible hands or maybe a ghost is helping them get unscrewed. When we first contacted them the service staff said I must have the original bill to prove purchase. In between looking for that we were dealing with a parent that was slowly passing away and many times couldn't look for the bill. When the bill was found after mother had passed away they were closed until January 2019. Service Lady manager said they only give 1 year warranty on doors, doesn't matter what my invoice says. Another person calls and says if I retract my complaint to BBB then they will come out. I said what proof do I have you will ever come if we withdraw our complaint. They know we are both Disabled and don't give a dam. Save your money and avoid these crooks with a useless warranty at all costs. We are going to have to hire another firm to reinstall this door that they couldn't be bothered to guarantee the quality of their own installers which is very poor customer service and to take advantage of Disabled people shows you the business ethics and integrity of their company.

Choose Consumers if you want your project to go months beyond the "Guaranteed Completion" date and to have leaky windows only to be made to feel it's your fault.

The full story, we had 15 windows and a door that needed replacing, after getting a couple of quotes we went with consumers even as it was not the lowest. We chose them as the 'guaranteed completion date' gave us piece of mind that the project would be finished within a few months (Nov/2017).

As we approached the date I had heard nothing form consumers, I called and they said the windows had not been manufactured yet and the date would need to be pushed back. Upon reviewing the contract I saw that they could do this without penalty. **WARNING 1 - THE GUARANTEE DATE MEANS NOTHING**

This continued into 2018 when the job was finally started. It was a couple of windows at a time and I ended up feeling like an unpaid manager as I constantly had to stay on top of consumers and the installer to get any work done **WARNING 2 - THEY WILL NOT CALL YOU, YOU WILL HAVE TO CALL THEM MANY MANY TIMES**

When we got half way though the job we notice one window was leaking, badly. We called the installer and he came to look at the issue. Time and time again he indicated the problem was that our siding was different than most and implied it was not his fault or problem. He did reluctantly fix the leak. Then surprise surprise, another leak in a different window, same story, call the installer, be made to feel like it is not his fault. This time he says the 3rd window on that side will probably leak as well and left without addressing the problem he knows is coming. Sure enough, next rainstorm, big leak, call again and get it reluctantly fixed. **WARNING 3 - OUR WINDOWS LEAKED BADLY AND WE WERE MADE TO FEEL LIKE IT WAS OUR FAULT**

After many months of playing project manager we finally had the job completed in June of 2018, this is 8 months after the meaningless guarenteed completion date. As a farewell gift our installer left the stickers on the window inside our attic which is difficult to access, looks unprofessional, but hey, par for the course.

I contacted a manager named Paul at consumers to express my displeasure and to see if we could reach a settlement for this ridiculous experience. After some back and forth their best and final offer was 1.6% of the job cost returned. I reluctantly agreed to this miniscule renumeration, but hey, jokes on me, that was one month ago and no cheque has arrived.

Avoid these jokers at all costs. Try and get a quote from a local company that will have some loyalty to your neighborhood and the project.

This was the last window to be updated in my home and Consumer's Choice has done them all. The largest of all windows, it's a three panel large picture window with two operating side windows. The process to order and install all went very well and was completed quickly with no mess.

The sales rep. work within my budget to get me the window a wanted.
The contractors were on time and work very clean.
Great job .

A total nightmare from the start . Zero customer service.
My door is still a mess.

The salesperson was polite, punctual, knowledgeable and really took his time to explain our options and the entire process. His down-to-earth, quiet approach made made us feel comfortable. The installer worked at a time convenient to us and was and attentive to detail. When I pointed out that one window screen was too tight, he ordered a new one for us. Again, he was patient, polite and tidy. We honestly felt like these people cared!

When we initially contacted Consumers Choice windows we were just going to get our Bay window done but when Allan their sales representative was here we were very impressed by their windows so we got an estimate on our entire home and as a result booked to get our entire house new windows. A few short weeks later we got a call to book for the install of our new windows. Scott was very professional and detail oriented. He showed us how to use our windows and we are very pleased. Our windows look wonderful and our home is much warmer. We would certainly recommend Consumers Choice. Thanks!

Our home had been remodeled about five years ago. The contractor provided and installed a front entry door. We could feel cold air in the area. We were never satisfied with the front entry. I had three companies come to price this job. None could match the price point or service we received from Consumers Choice. The salesman was very knowledgeable, the installers were absolutely the best. They were in our home for two days .They were very tidy and respectful of our home . We hardly knew they were in and out of the house. I highly recommend this company and would most definitely use them for any future work we may need . We feel we scored a ten on this work. The installers sealed the deal with their true artistry , installation of the door glass side panels , decorative glass panel over the door and the two windows were perfect. We have had so many compliments even from the mail man.

The employees from customers choice improvement were very professional,their work was clean and organized, from the beginning of meeting them to the end of contracting signing, i would recommend them to anyone that needs the same work done for their home.

I order windows & doors from Consumer's Choice in late June. They installed them just before Labour Day. Wow what a difference in look & also in heating, neighbours & family think there great.

Highly recommend this company for quality windows. Excellent products and customer service.

We will be using them again in 2013.