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Last updated: Over a year ago
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Fashion Accessories
About Derek Alexander Leather
Derek Alexander specializes in quality leather handbags, wallets, and leisure bags (both in leather and nylon) Go to full description...
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Today: 9:00am - 4:00pm
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Derek Alexander Leather, Calgary Reviews (2)
By Lisa Sutherland on
Nov 13, 2023
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They offer a lifetime guarantee but ghost you when you call them for a repair or replacement.
By montrealer on
Feb 13, 2010
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I love Derek Alexander bags; I have at least eight, have been buying them for years. Recently a leather loop on a bag I bought a year ago broke and so, because I remembered they were guaranteed for workmanship, I set out to get it repaired. Finding the company was a challenge! They do not have a website. A friend and I looked through dozens of their bags in department stores and finally came across one that had an 800 number. When I called they were very friendly and hassle-free. I sent it to them and had it back, repaired, within a couple of weeks. I would give them 5 stars for quality and for respecting their guarantee, but have to knock off one star for poor accessibility. Finding them took hours of my time. I was told they're developing a website -- okay, but they don't even publish a customer service email address, and most of their bags don't have the 800 number. Too bad, because they have wonderful products and otherwise good service.
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Additional business details
Email address:
derekalexandergroup@outlook.com
Payment methods accepted:
visa, mastercard, american express
Derek Alexander specializes in high-quality bags, purses, handbags, and wallets (both in leather and nylon). All our products are beautiful, functionally designed, and are very reasonably priced backed by an amazing lifetime warranty.
From a modest beginning in Calgary in 1988, Derek Alexander rapidly became the number one leather handbag line in Canada. During the past 30 years, we have sold more than 5,000,000 Derek Alexander bags or wallets. Derek Alexander handbags, business cases, wallets, and travel accessories are made using full top grain cowhide that is slowly rolled in vegetable-based dyes and other natural tanning agents to provide rich character and feel. A careful look inside any Derek Alexander bag reveals organization and thought through features that keep this company being a Canadian favorite.
Derek Alexander products are practical, supportive, and durable. We use the highest quality of leather, superior finishes, and timeless designs. We truly care about our clients and offer exceptional customer service. Our staff is courteous, helpful, and dependable.
Visit our online store today to buy a Derek Alexander product and you won’t be disappointed.