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Last updated: Over a year ago
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I don't typically go out of my way to write a negative review, but this store is special and absolutely merits a case.
Like millions of UPS customers, both my wife and I work for 90% of the company's delivery hours, and very frequently end up picking up our package the next day at our convenience. My wife is also active in our community and frequently volunteers-- meaning she often works seven days a week. Recently, a package was shipped to us in her name, and I was the only one who would be able to pick it up. She signed the back of the pickup tag, wrote a note saying I would be picking it up on her behalf, and I was on my way. In most cases, the package is Canadapost, FedEx, or if UPS is on hold at the Denman location. It has never been a problem. That is, until I had the misfortune to have my package arrive at the 2000 grocery store.
Immediately upon my entry into the store, the first thing I noticed was how dirty, cluttered, and unkempt it was. Looking past that, I walked to the counter with the pickup notice, and called to his attention that the package will have my wife's name on it, but we have the same address and she has authorized me to pick it up per UPS policy. The man behind the counter gruffly told me that my wife would have to come into the store to pick it up herself-- not an option, as we needed this particular package this evening, and she would not be able to come to the location before the hold period expired and the package would be returned to sender.
In the ensuing exchange, I showed him my identifications which shared an address, pointed out the letter from my wife releasing the package to me, and informed him that he was being inconsistent with UPS's official policies. He then called me a liar, said my wife and I could be separated, said I could have forged the letter and her signature, and that he did not care what policies I had read-- he had particular marching orders from head office that he would follow to the T. As an alternative to bringing my wife, he suggested I bring a BC Hydro Bill with both our names on it-- which made virtually no sense, as our most recent bill predates the ship date of the package, so I would think his "your wife probably left you" logic would apply more firmly in that case.
Quickly realizing the absurdity of the situation, I asked him for UPS's phone number, and then he shifted from rude to profane. "I'm not your ****** Google. Google it. Go. Now. Get the **** out of my store." I couldn't believe my ears at this point. I insisted that he give me UPS's phone number, and eventually he threw my pickup slip back at me and told me to find it on there. He then unleashed a verbal tirade on me about how I'm in the "1% of stupid people" who don't realize that he is "just doing his job" and then declared he wouldn't give me my package even if UPS instructed him to, because he didn't like me. Nice guy.
Eventually, my refusal to leave his store without the package paid off, as he suggested my wife text me photos of her IDs. She sent them to me, and I left with my package after he made a few more crass remarks about my intelligence, and insisted I was part of the unreasonable few who didn't understand how rules work.
Bottom line, this man is temperamental, rude, and irrational, and not fit to run a business where he interacts with other humans. UPS should seriously reconsider using him as a franchisee. In the future, I am likely to select other courier services to eliminate the chance that I will need to interact with him again and avoid stretching 2 minute errands into 30 minute ordeals.
Like millions of UPS customers, both my wife and I work for 90% of the company's delivery hours, and very frequently end up picking up our package the next day at our convenience. My wife is also active in our community and frequently volunteers-- meaning she often works seven days a week. Recently, a package was shipped to us in her name, and I was the only one who would be able to pick it up. She signed the back of the pickup tag, wrote a note saying I would be picking it up on her behalf, and I was on my way. In most cases, the package is Canadapost, FedEx, or if UPS is on hold at the Denman location. It has never been a problem. That is, until I had the misfortune to have my package arrive at the 2000 grocery store.
Immediately upon my entry into the store, the first thing I noticed was how dirty, cluttered, and unkempt it was. Looking past that, I walked to the counter with the pickup notice, and called to his attention that the package will have my wife's name on it, but we have the same address and she has authorized me to pick it up per UPS policy. The man behind the counter gruffly told me that my wife would have to come into the store to pick it up herself-- not an option, as we needed this particular package this evening, and she would not be able to come to the location before the hold period expired and the package would be returned to sender.
In the ensuing exchange, I showed him my identifications which shared an address, pointed out the letter from my wife releasing the package to me, and informed him that he was being inconsistent with UPS's official policies. He then called me a liar, said my wife and I could be separated, said I could have forged the letter and her signature, and that he did not care what policies I had read-- he had particular marching orders from head office that he would follow to the T. As an alternative to bringing my wife, he suggested I bring a BC Hydro Bill with both our names on it-- which made virtually no sense, as our most recent bill predates the ship date of the package, so I would think his "your wife probably left you" logic would apply more firmly in that case.
Quickly realizing the absurdity of the situation, I asked him for UPS's phone number, and then he shifted from rude to profane. "I'm not your ****** Google. Google it. Go. Now. Get the **** out of my store." I couldn't believe my ears at this point. I insisted that he give me UPS's phone number, and eventually he threw my pickup slip back at me and told me to find it on there. He then unleashed a verbal tirade on me about how I'm in the "1% of stupid people" who don't realize that he is "just doing his job" and then declared he wouldn't give me my package even if UPS instructed him to, because he didn't like me. Nice guy.
Eventually, my refusal to leave his store without the package paid off, as he suggested my wife text me photos of her IDs. She sent them to me, and I left with my package after he made a few more crass remarks about my intelligence, and insisted I was part of the unreasonable few who didn't understand how rules work.
Bottom line, this man is temperamental, rude, and irrational, and not fit to run a business where he interacts with other humans. UPS should seriously reconsider using him as a franchisee. In the future, I am likely to select other courier services to eliminate the chance that I will need to interact with him again and avoid stretching 2 minute errands into 30 minute ordeals.
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