The Ranch at Bonny Oaks

We had a pleasant beginning as we boarded our first boxer everyday for a year with no issues except cronic kennel caugh which kept us in the revolving door at our vet. We got another Boxer puppy and she also went every weekday. After a few weeks our second Boxer got a broken leg while attending. I was told she was in the lobby, why I don’t know, but slipped on the slick flooring. They did pay for the surgery and was told their insurance would pay for her weekly recasting for the next 8 weeks. I took my receipts in but no response. Lastly, they informed me my first Boxer could not go outside anymore because he was aggressive which he is not so I told them I don’t pay 540. every two weeks for my dog to sit in a cubical.. So I took them both out however they refused to refund my prepaid 540. I’ve gone in several times and asked and left my contact number for the owner, David, and I was told every time he was in Texas opening another dog care facility. I was paying approximately 13,000. a year so unfortunately it did not end well.The Ranch post I believe they have been in business since 1979.. but the ownership changed hands about three years ago.

My dog was recently bitten by another dog while boarding at The Ranch at Bonny Oaks. She was not given medical treatment, and is now fighting a nasty infection in her wound. At pickup, the facility lied to me about her stay and insisted that she was “individual play only”, and made no mention of her injury or any kind of incident. For context, I asked that she not be involved in rough play due to a recent knee injury. A few hours after bringing our dog home I found a site on her leg to be very swollen and painful, I decided to give it a day thinking it was a bee sting or soft tissue injury and by the next day she became lethargic, and did not want to eat or walk. I took her to the vet ASAP. Our veterinarian found two infected puncture wounds consistent with a bite. It is very clear that she was not given medical treatment at the time of the incident and as a result of that became very sick. I have spent nearly $500 on vet bills because of this and we are still not out of the woods yet. Clearly this has been a very upsetting and expensive experience for us, most importantly, my sweet friend has suffered. I called and spoke with a staff member, Sydney, and was told that they would not help with the vet bills. I get that they are not legally obligated to cover vet expenses related to injury at their facility, but it’s the right thing to do. During my call she once again insisted that my dog was not around others, had a great stay, and that they have no idea how her injury could have happened. She asked that I call back with more information after our vet appointment, I did so and spoke to another staff member who left a message and told me that I would receive a call back. I have not been contacted. There are a few other things about her 7 day stay that didn’t sit well with me either. When returned, her bedding had been soaked with urine. I understand that these items were too big for their washer, but I am concerned at the state they came back in. My dog is not one to pee inside or on her belongings, I am wondering if she was left without access to the potty area. Not to mention she smelled suspiciously clean, which in itself is not a bad thing, but I was told that she had not been bathed. Considering the state of her bedding I am wondering how long she went without it and if she had been hosed off and left to lay on bare concrete for who knows how long. When I dropped her off I asked to see where she was staying, and found the boarding area to be hot and wet, smelly, and the kennels extremely small (a large dog would have no head room). I had booked a suite for a large dog and the kennel she was placed in was no more than 2x3 feet with a small door to a narrow concrete area outside to go potty. This answered my question as to why they do not have photos of this part of their facility pictured on their website. Against my better judgment, I left my dog there and now deeply regret it. And due to this experience, I have concerns about the safety and quality of care provided at this facility.
Pet Parents: If you are considering boarding your dog here, please take into account our experience. I’m not saying that what happened to my dog will happen to yours, but let our experience serve as a cautionary tale if you are thinking of boarding your pet at The Ranch.