Access Storage - Regina Highland Park (Self-Serve)

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Very poor customer service, if I can give them zero I will choose zero, when I booked a storage unit in Highland park location, they booked for me in 100 dewdney ave and when I cancelled the first reservation and booked in 100 dewney ave they booked for me in Highland park in the other location, I cancelled the second reservation also, I cancelled both the reservation in the same date and before four days from the move in date, they didn't refund the money, when I called the customer service to check if the reservation cancelled they said that it's still valid. Notice that I have documents for the cancellation but in the system the reservation still valid with different information from what is written in the cancellation documents that I have, I asked for lower unit they gave me upper unit, different size and different number, they changed the information of the unit reserved without asking me and take my permission, they were unprofessional, arguing with me and request from me to believe them and not to believe the documents given from their main office in dewdney ave and this just a little from what happen.
Everything was difficult and hard and what was suppose to be easy become waiste of time, energy and effort for nothing and at the end I stayed without the money and without the storage unit

Jigger B. was amazing and helped me get my unit as smoothly as possible.

Yesterday, I had very wonderful experience with two of your employees. JiggerB and Gurpreet. They both were very helpful, went above and beyond showed me the storage unit and very patiently answered my every question. Staff was friendly and knowledgeable.

Nice clean units with secure and long hours of access. Helped us greatly to declutter while selling our house. Very efficient and friendly staff with a good, easy and smooth opening and closing for our rental. Enjoyed and benefited from the first four weeks free

Rented a unit for 5 months and every interaction I had with this company was positive. The manager, Jenn, made everything as stress free as possible. I would reccomend them and I will definitely choose this company again in the future!

Staff have always been friendly and polite. The compound is very secure and easy to access. Would use again if I need storage options.

Quick and friendly service. Everything was explained clearly and with no fuss. Pleasure to do business with

We just rented a unit for the last couple of months to keep all of our stuff in while we were at my parents. When we went back to get something, we saw that our unit had been broken into and numerous of our items were stolen. The company has not been working with us to get video footage to the police or to have any type of explanation on how someone got into our unit in the first place. The manager called us from a no caller ID and wouldn’t give us a number to call her back on if we needed. They keep giving us the go around of “we’re reviewing footage, and sorry that happened to you” as if our whole life wasn’t stored in that unit, already struggling financially and now having to replace everything that we trusted to be safe for a short period of time in that storage unit. Absolutely ridiculous, wouldn’t trust/feel safe with my things being stored with this company.

Everyone was so helpful and explained all the details to me. I spoke with 4 different people because of me cut off on the phone and each one was understanding and extremely helpful. I recommend them highly for future storage needs.

Access storage was no hassle on any level, I would rent from them again, and i recommend friends if they need storage to use access, they're great!

Easy to use website. Easy storage. Definitely use again if needed.

My experience with Access Storage was great. The facilities were clean and well kept. The staff were friendly and very professional.

The staff are amazing people. Very helpful in every way possible!

At $62 a week with the promotion of the first four weeks free it is very affordable and accessible with plenty of room

Recently rented a storage locker, the staff was amazingly courteous. She was extremely busy that day but remained composed and on task. She is really good at her customer service. It was a pleasure doing business with her. Also can't beat the promo deal...thumbs up.

The staff was friendly and helpful. The only issue I had over the 14 months was that the metal clad walls collect condensation and caused some water damage to some of the items. The doors are well sealed so we didn’t have any rodent issues or water from the door. They could fix the condensation by adding vent stacks to the roof.

I have relied on them several times over the years and they do not disappoint! One time I was locked out and they sent a person within half an hour to help me with my door. Highly recommend.