By JMB Landscaping Services Inc. on June 20, 2026 Verified by Google Pro Desk at Lowe's

I will give 1 star to the level of effort put into their online inventory system. Don't order anything expensive ahead of time because who knows if its actually in stock. This happened twice in a month. Once with a lawnmower over $1000 with tax and once with a gas weed trimmer. Your money will be tied up for over a week before getting reimbursed. All because they can't cycle count properly

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By Kathy on June 16, 2026 Verified by Google Pro Desk at Lowe's

Very helpful & great customer service in SOME depts. Others so horrible. For a home improvement store I'd think employees should know a little bit of what they are selling in their department. I pay big bucks for a storm door which didn't include handle. Go back to buy one & ask employee working in doors/handles & he tells me he doesn't know anything about them...huh really?

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By Werner Ostermann on May 6, 2026 Verified by Google Pro Desk at Lowe's

I had a so-so experience here. I needed help in the Garden Department. I won't say it was poor service. The three young fellows I asked for help really wanted to help me. The problem was they just didn't have any knowledge of the garden centre. They told me there was no one around that was more knowledgeable. This was on a Tuesday evening around 6ish. I used AI on my phone to answer some questions. I had to spend a lot of time to find the specific type of plant I was shopping for. At that end of it all, I found everything I was looking for. Plus I took advantage of the 55+ seniors discount which is what drew me here in the first place. There is a competitor much more convenient for me but the extra discount was well worth the slight detour. My 2 cents worth is Rona needs to up their game with some staff members to have more product expertise, at least in the evening.

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By Devin Hulett on April 24, 2026 Verified by Google Pro Desk at Lowe's

Rona is our go to hardware store! We find the staff very helpful and knowledgeable! We purchased a new garage door with the garage door opener! We also put in a new kitchen along with other small projects! From small RenovationS to large Renovations, it’s a great place to shop! I would like to give a HUGE thank you to Martin in the Kitchen department! Every little to big project he was always there assisting us! Thanks! He deserves 5 stars as well! We also like the fact that there is a Subway sandwich shop there as well!

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By Jie Liu on April 7, 2026 Verified by Google Pro Desk at Lowe's

I just wanted to share how much I appreciated the help I received from Sam and Tate at Rona Waterloo West today. From the start, they made me feel genuinely taken care of, not just like another customer. Buying emerald cedars can be a bit overwhelming, especially in bulk, but they walked me through everything with patience, kindness, and real attention to detail.

What stood out most was how they went out of their way to make sure everything was right for me. They answered all my questions without rushing, offered helpful suggestions, and made the whole process feel easy and even enjoyable. Tate was out in the cold with me for two and a half hours to ensure all emerald cedars selected were exactly what I hoped for and wanted. Throughout the process, he patiently offered suggestions and proactively coordinated with the Garden Center to move all selected cedars onto three skids for delivery, with smiles! Sam, who was incredibly helpful throughout, not only connected me with the right contacts at the very start, but staying behind to follow through the check out process to make sure no issues with the billing and the scheduled delivery.

Thanks to Sam and Tate, what could have been a stressful experience turned into a really positive one. I’m truly grateful for their help and the effort they put in—it made a big difference!

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By Heather Kuttelwascher on May 4, 2022 Verified by Google Pro Desk at Lowe's

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By Poppa Don on August 11, 2021 Verified by Google Pro Desk at Lowe's

Always great deals on quality items!

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