Access Storage - Yorkdale Bridgeland

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Mabel and Prabhdeep were a great help assisting me with getting a storage equipped for my items I needed stored. Would recommend this location near Yorkdale every time at 55 Bridgeland.

Sketchy business practices. I declined the insurance coverage when I signed up and signed documents that I indicated I declined it. I received an invoice after my first month with insurance charges on it . When I inquired was told that I needed to provide documents showing existing insurance coverage . This was not clearly communicated when I signed up. This is entrapment. My things are in storage and now they know it’s a hassle for me to move it. They’ll make sure you pay their overpriced insurance premiums.

Smooth and Reliable Move with Fireland Moving

I recently hired Fireland Moving to help with my home relocation, and the experience was excellent. The team was on time, worked efficiently, and handled everything professionally. They made the moving process easy and stress-free.

Their staff was polite and hardworking, and the communication was clear from beginning to end. The pricing was also very reasonable.

If you need a reliable moving company, I highly recommend Fireland Moving. I’m very happy with their service and would use them again in the future.

The staff here are horrible. I’ve had a malfunctioning light right in front of my unit that was supposed to be fixed months ago but they haven’t fixed it since February. Every issue I have, they use ChatGPT to reply to me instead of actually addressing the issues. Here’s additional issues:

1. Garage Door Malfunction – Frequently, the garage door stays open and does not close, even when I try to force it shut. This has made the entire area extremely cold, especially with temperatures as low as -15°c, making lots of “heated units” not actually heated because the cold seeps in. Additionally, this poses a serious security risk as anyone can access the facility. I have attached a video of this. As a result of this, the carts are so cold I cannot touch them to move them because my hands freeze.
2. Lack of After-Hours Support – There is no way to reach staff outside of business hours, making it impossible to report urgent issues like the garage door malfunction.
3. Non-Functional Lighting – The light directly in front of my unit does not work. It appears to be the only one not functioning, creating a dark and inconvenient space. I have attached a picture of this
4. Loud Carts – The carts, except for the blue one, are extremely loud, making them disruptive to use. Their wheels could be changed probably to make them quieter.
5. Access hours – Please find attached the access hours that were given to me upon sign up. This was the information I was given, and the agreement that I signed, that the facility would be accessible 24 hours a day. But when I was moving stuff near 11pm, I was not able to access it. Then later I found on google that your facility access hours are different than what I was given. This is a breach of our agreement.
6. Safety Orientation Not Provided – Staff were supposed to give me a safety orientation about the garage, but they didn’t even show me where it was until I insisted. This is unacceptable, as proper orientation should be standard practice.
7. Elevator Inefficiency – At times, both elevators open when going up, which seems like an unnecessary waste of resources and increases wait times.
8. Cleanliness – I understand this is not your fault but I have attached a picture of garbage laying around one time. The space has been clean at other times, so this might just be an irresponsible tenant who should get a warning.

Very accommodating, there was an issue with the locker that I had booked on line (not really their fault) but the Assistant Manager and Manager did rectify the situation as fast as possible. Very polite and explained everything thoroughly. Prices are definitely reasonable. Would recommend them for anyone needing storage.

Very fast and friendly. They had same-day availability and accepted my non-Canadian documents as proof of ownership.

The facility itself is large, in a mixed use area that looks safe. Access is gated and there are cameras everywhere, so I'm not worried about break-ins.

Shout out to Mohammad and Jasmine for being super helpful and friendly.

Amazing Staff and Sevice! I have found their prices extremely competitive. I came to Access after a truly horrible experience at XYZ storage at their Laird location.

In the short time I was at XYZ they had nearly doubled my rent on a 10 x 12 unit within a 2.5 year period. With Access I got a larger 10 x 13 space for less than half the price I initially paid at XYZ. Besides that the staff actually really listens and does something if you have any problems. No more automated emails and interacting with a faceless person. This space is right near my home and so convenient.

The staff is so accommodating, and I would have no problem referring anyone to them. There's lots of storage space options out there but please do you do diligence before you commit to a space. I wouldn't want anyone to go through what I did. Moving is a hassle to begin with so your storage provider should not take advantage of you by jacking up the rental rates every 2 to 3 months.

My storage needs have increased this year and I now have 3 units at Access that cost me slightly more what I was paying for 1 unit at XYZ. And right now they have a special promotion on so you save even more money.

I've never been to any other Access locations other than the Access location at 55 Bridgeland but this one I can highly recommend. Speak to Mabel or any of her team there and they will help you out for sure!

Quick note: I've noticed some reviews says the place isn't clean. Everytime I have been there which is frequently the space is spotless.

Yara just saved my life I think, wow. Most helpful professional person I've talked to in.....

Forever

🙏

One star as place is convenient for storage, but for someone who currently pays over $800+ for two units and has been a client since the location opened, customer service is notoriously bad. Service and value has gradually declined, cleaning, maintenance have gone down and price increases are frequent and without justification. Staff is very polite upon signing up but customer service is at an unacceptable level once issues are brought up. Look for better service elsewhere. They only care about collecting your money and won’t spend a cent even on cleaning. One of the elevators smells like a homeless person for months and upon bringing it to management the manager cleaned it personally. Hire a cleaning company, you can afford it, your business is booming, don’t be so greedy.

From the super friendly and helpful team over the phone to the super friendly and helpful person working in their office, it was an easy and overall enjoyable experience dealing with access storage.

False claims on square footage of locker spaces, they claim 5x5 x8 and they are not. Much smaller , limited insurance coverage for what you store, doors in bays left open affecting climate control and expensive for storage space, shoukd not be over $40-50 a month for 25 square feet .

The place is clean lots of dollys. Only reason I had to leave was no more 24 hours access. But if you don’t need it go talk to Mabel at the front desk. She is the absolute best!!

Easy booking storage, great deal, timely updates, safe and secure storage. Staff is very friendly and ready to help.

The storage has 24/7 easy access.
Clean and neat😍
Mabel is so friendly, kind and well knowledged.

Terrible customer service. If I could, I'd give the location at 55 Bridgeland Ave, North York, ON, "0.5 stars," and that's only because they at least listened to my issue—though they did absolutely nothing to resolve it.

After losing my keys, I was threatened with a hefty fee if I cut the lock or hired a locksmith, being told only the district manager could cut it. They had me sign paperwork to authorize the service, but when I returned four weeks later with my rental truck, the lock was still untouched. Instead of a quick move, I ended up paying $248.60 for a locksmith.

Beware: do not buy a lock from them. These locks can’t be cut; they must be drilled out.

They offered no solutions for my inconvenience, never answered their phones, and provided zero compensation for their staff's mistakes. Avoid them at all costs.

We put our things in a storage unit at Access Storage (55 Bridgeland Ave, Toronto, ON M6A 1Y7). We left our things one afternoon, and we returned 2 weeks and 3 days later only to find that our unit had been broken into. The lock was not damaged, but our things were not as we left them. We had damaged and stolen items. Some things, we immediately noticed they were missing. The rest of the missing things, we discovered them when we got home with our stuff and opened our boxes. As soon as we got to the unit and realized it had been ransacked, we called the emergency line of Access Storage and spoke to someone who said we had to wait until 9:00 am for the employee. We believe the unit was accessed from above, as there is no roof/ceiling protecting each unit, and rather, they are all connected. That means, once someone has access to a unit, they can climb and access other units without opening the rollup door. We also noticed metal sawdust on the floor right below a lock that only the manager can open according to the employee. We are heartbroken to have this happen in Canada. Not even in our home countries would we have expected something like this. The employee said he was going to look at the cameras, but we just don't understand the type of security Access Storage has in that place. It is not acceptable that someone took the time to runsack a unit and select what they wanted to steal and no one noticed. We still cannot believe somebody got into our unit and stole our things.

The staff was always friendly. The storage facility and the compound is very well kept and clean. It was perfect for me and what I needed.

Staff was very helpful to explain in detail all the information. He went beyond to try to find me the most conviene storage unit. The place is clean and tidy and in a good location.

I rented 2 large storage units at Access Storage (Bridgeland location) for several months while my home was being staged for sale. I am thrilled with the customer service that I received. Everything was clearly explained to me. Jason and the rest of the team were a pleasure to deal with. The building is very clean, excellent lighting and there is easy access to trolleys. I would highly recommend the Access Storage Bridgeland location.

I am renting 2 storage units at Access Storage (Bridgeland). I am thrilled with the customer service. Everything was clearly explained to me. Jason and the rest of the team are a pleasure to deal with. The building is very clean, excellent lighting and there is easy access to trolleys. I would highly recommend the Access Bridgeland location.

Access Storage - Yorkdale Bridgeland provides excellent service for our continuous property storage needs. They always accommodate our requests for specific storage units and they follow up promptly to provide availability updates. Senior management staff Jason and Mabel are excellent to deal with - the units are clean, accessible and reasonably priced. This is the only location that we will use as the staff is so accommodating - thank you Mabel and Jason for your excellent service!

I had called late yesterday evening. A very understanding and sincere representative (Simran) answered my call and after quite a lengthy call convinced me to decide on and stay with Access Storage near YorkdaleMall. After having met the assistant manager Mabel, I am glad I chose Access Storage at 55 Bridgeland. Great service and products and promotions!!! A business that helps people in their times of need and does it with Heart. Shoutout to Ms Simran for being so sincerely wonderful and convincing me to choose Access Storage. And another shoutout to Mabel for being equally as great with helping me during my time of need. Professionally friendly and helpful. These 2 representatives did a phenomenal job of bringing me on board as a customer. I was only go to keep my belongings there for 6 months. But, after such great experience after another with this company, I decided to go for a full year with them. And eventhough I have insurance with TD for my belongings, I am going to sign up with their insurance provider to help. Thank you Simran and Mabel!!! Access Storage is fortunate to have you both.

My experience with Access Storage was very positive. Units clean and easy to get to. Staff was great and Jason in particular provided excellent customer service.

This was exactly what we needed. Clean, heated, easy access. We called in and set up our unit(s) at 55 Bridgeland the price was amazing for the time line we needing them. Jason set us up with locks and access codes. We had an issue with one of the locks and Jason addressed it right away. Without question would use this location again. Highly recommend …… two thumbs up.

I recommend access storage, if you want to store your items. I was running late and they found a way to ensure I got my code , it was emailed to me, I signed all documents online and did not have to meet with anyone to gain access to my cabin. Very efficient way of doing things. Thank you so much and my things were intact