Luxe Development Group

Do not let the prefabricated outdated "5-star" reviews on other platforms fool you. We went under contract with Luxe Development Group/Arizona Garage Builders back in February of 2022. We finally finished our project As of June 30, 2023. We hired them based on their promise of "Providing the highest quality designs, builds, and finished products partnered with second-to-none customer service has developed that vision into reality. We strive to exceed client expectations with every garage & Casita we build every time, without fail" (straight from our contract). This company has provided terrible customer service, extremely poor quality of work, and an unsafe construction environment. They painted our Casita 2 days after it was stuccoed. Ask any other professional, stucco must be cured for at least 30 days prior to painting. This resulted in significant cracking which they tried to just paint over. Eventually, they had to repaint our entire project. Our term per the contract ended in February. Per our agreement: Arizona Garage Builders expects the project to take no less than 60 days and no longer 180 days ours took 333 days (que excuses from the builder, now...). No sense of urgency or desire to complete the remaining work. We were 90% complete for over 6 months. There was a 3-month period where someone was at our project only 6 times. We had a deep open hole for our septic system for over 3 months due to their inability to successfully pass the septic inspection (failed 3 times) and finally put up a temporary fence after I asked multiple times and expressed concern for the safety of our kids. Our plans called for the AC unit to go on the side of the casita but came home to it on the roof. No discussion or heads-up, they just did it. This makes the casita that much taller and impedes our mountain views. We would have appreciated a discussion or explanation. Another major concern was roof tiles started falling off. Save yourself the headache and months of excuses we've endured the last 15 months.

We DO NOT recommend this builder. We contracted with Luxe Development Group dba Arizona Garage Builders to build a small, simple 500 sq ft pool house in our backyard, but this project ended up being anything but simple. The project has been ongoing for 11+ months. We had to hire our own subs to get many items completed correctly (i.e., decking, plumbing). Unnecessary excavation was done for water pipe which damaged all our landscape lighting and irrigation which will cost us $4K+ to fix. Excavation, water, sewer, electrical pipes, and backfill was supposed to be a 5-day process but took 6+ weeks, leaving us without use of our driveway and garages. Installing the ceramic tile floor required a special subfloor to prevent tile damage due to poor quality concrete foundation and took 2+ months to complete installation. The tankless water heater and kitchen sink leaked, and their sub plumber could not fix it. We had to hire our own plumber to come and fix it. The windows were installed one foot higher than called for by engineered plans and are consequently non-usable unless you are over 6 feet tall or have the aid of a stepladder. The project superintendent was rarely onsite to supervise work.

We registered a complaint with the ROC of Phoenix. We have had 2 onsite visits from an inspector and Arizona Garage Builders has been issued several directives to resolve issues with our pool house project. Our sole purpose in posting this review is to make other potential clients aware of this business's shortcomings. If others choose to engage with this business, they are doing so with their eyes wide open. As of the date of this posting all issues have not yet been resolved. Should you want to confirm our ROC complaint, potential clients can look on the Arizona Registrar of Contractors (ROC) website for license number 312646.