Perfect It Detailing Inc.

Verified by N49

I read the reviews and chose this company to detail my grandmother’s car I received after she passed away on September 28. They received the 2005 Toyota Camry on Monday, October 10. I wish my experience matched these wonderful reviews. However, it did not. They kept my vehicle for 14 hours - repeatedly putting my pick up time off several hours and working on other vehicles during my appointment time. I was only called to be told how much longer it would be, no updates as to what could or could not be completed based on the services for which I paid $400. Deep interior clean and paint correction . When I finally went to pick my vehicle, it looked as though it had barely been touched. The interior was actually in worse condition than when I left it. Smears, splatters on head lining , etc. did not even look like it had been vacuumed . The exterior paint correction that was purchased was not corrected at all and I was given a paint correcting pen. Only after I asked for a refund did they start to try to explain why certain things were not done. Again, not once during the 14 hours did they tell me anything that could not be done. I just wanted a refund. I provided them with pictures showing the condition . And the correspondence over the next few days was unprofessional, at best . I finally had a conversation where they refused to refund the money. They offered to “make it right” but as a customer and after the way I have been treated, I don’t want my vehicle in their care again. I have asked for a refund to which they refuse. Just beware and if you choose this company, get updates as to whether they are able to complete the work you pay for. I am having to take other measures in attempt to recover the money I gave them to basically hold my grandmother’s vehicle for 14 hrs.