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The Brick features a wide range of stylish furniture, mattresses, appliances and electronics at great prices. With our everyday low prices, we're dedicated to Saving You More. Go to full description...
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The Brick, Hamilton Reviews (18)
My sincere thanks to all the proffessinal customer service staffs already mentioned above at The Brick in Upper James Hamilton.
I just wanted to thank you for a GOOD service what we get from your staff every time we come to the store.
My husband and I are your regular customers, almost all the furniture we have in our house was bought in your store. And it's not only because of an assortment but because of pleasant service. We never left the store not buying something.
The biggest Thanks goes to Galina. She is always a nice looking woman (this is important for the customers too), very friendly, pleasant, patient, professional, understands the customer's needs and gives a good advise, she knows the business . Everything we got from your store is thanks to Galina.
We wish you to have more service people in the store like Galina.
All the best !
To present day 25 years later I was looking for a specific freezer and only the Brick had it in stock. It's been 25 years I thought their service would be better...WRONG it's worse.
They delivered the freezer requested I wait to plug it in and I did. Upon plugging it in I opened the door and closed it to a loud whistle. Called Fridgette and they said it was a poor seal. Called the brick right away and they wanted a service call on a freezer that was 6 hours old. Finally argued to change it and then spent the next 4 weeks trying to have someone call me back.
Finally received a call back and they claimed to have my wrong number which I never provided them with this number and they called it the day of delivery. Agreed given we had food in the freezer he would do a drop off and pick up two days later. The day arrives for the drop off and they argue with my wife that was never the case and they didn't agree to that yet two days later they show up again to pick up the old one.
In the end we opted to get a full refund and purchase it somewhere else. By the way this was all done and to date I have never received a call back from the manager Cam who was given message after message to call me even the girls at the desk were embarrassed he hadn't called back and said it happens all the time.
So if you opt to make a purchase there then that is your choice but I can certainly say I will never set foot in a brick store again. Funny part is we are currently looking for a bedroom set and new sofa. So hey Brick screwed yourself out of more business...
Finally, a place that stands by their warranty.
no need for the receipt as it had all been saved on their computer.
Thank you for making this an easy process in returning my cracked table.
I was hesitant at first to buy from the Brick but I am now a loyal cutomer for life !