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The Brick

1441 Upper James St, Hamilton, ON
18 reviews
Business claimed Last updated: 2 months ago
About The Brick

The Brick features a wide range of stylish furniture, mattresses, appliances and electronics at great prices. With our everyday low prices, we're dedicated to Saving You More. Go to full description...

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M-Sa 9am-9pm, Su 10am-6pm
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The Brick, Hamilton Reviews (18)

18 reviews
5 Star
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1 Star
By domiarevalo7 on Mar 27, 2019
After going to several places looking for a sofa. A friend suggested to go to The Brick upper James Hamilton, the closes to me. For long time I thought that Brick was a place for hight end estuff and expensive. The truth is. It has a lof of nice sofas you name it. I got a nice Sofa withing my price range. I am very happy with the quality of the sofa and with the price, their proffessional customer service. Mrs Sally(Rep) Mrs Karen also very nice and proffessional to deal with. And The Delivery men were nice and on time with the delivery. I did not wait the whole day for the sofa.
My sincere thanks to all the proffessinal customer service staffs already mentioned above at The Brick in Upper James Hamilton.
By vsitkova on Feb 20, 2019
Hello, my name is Valentina.
I just wanted to thank you for a GOOD service what we get from your staff every time we come to the store.
My husband and I are your regular customers, almost all the furniture we have in our house was bought in your store. And it's not only because of an assortment but because of pleasant service. We never left the store not buying something.
The biggest Thanks goes to Galina. She is always a nice looking woman (this is important for the customers too), very friendly, pleasant, patient, professional, understands the customer's needs and gives a good advise, she knows the business . Everything we got from your store is thanks to Galina.
We wish you to have more service people in the store like Galina.
All the best !
We wish
By tony ciardullo Wombat on Apr 18, 2017
dealt with Frank very professional
By scott Kite on Jan 29, 2017
Had a terrible experience years ago with the Burlington Brick selling me furniture and the day before delivery calling me telling me it was discontinued I had to pick something else.

To present day 25 years later I was looking for a specific freezer and only the Brick had it in stock. It's been 25 years I thought their service would be better...WRONG it's worse.

They delivered the freezer requested I wait to plug it in and I did. Upon plugging it in I opened the door and closed it to a loud whistle. Called Fridgette and they said it was a poor seal. Called the brick right away and they wanted a service call on a freezer that was 6 hours old. Finally argued to change it and then spent the next 4 weeks trying to have someone call me back.

Finally received a call back and they claimed to have my wrong number which I never provided them with this number and they called it the day of delivery. Agreed given we had food in the freezer he would do a drop off and pick up two days later. The day arrives for the drop off and they argue with my wife that was never the case and they didn't agree to that yet two days later they show up again to pick up the old one.

In the end we opted to get a full refund and purchase it somewhere else. By the way this was all done and to date I have never received a call back from the manager Cam who was given message after message to call me even the girls at the desk were embarrassed he hadn't called back and said it happens all the time.

So if you opt to make a purchase there then that is your choice but I can certainly say I will never set foot in a brick store again. Funny part is we are currently looking for a bedroom set and new sofa. So hey Brick screwed yourself out of more business...

Terrible service.
By Cinnamon Great-Blue-Heron on Jan 01, 2017
In our recent visit to this location I witnessed a salesmen harassing a young daughter of a customer I asked if she knew him and the mum said he was their sales person discussing behaviour. Our salesman was really wonderful very knowledgeable and kind personality. The management in this location border on harassment to almost 3 people I witnessed being dealt with including ourselves very aggressive manageament and overall the general staff seem to be. Dry unhappy. I know people need work and you have to do what you have to to pay bills but if I could find especially our guy a hi I would no one should be subjected to such poor behaviour never mind service. We will not go there again
By Bazaar Praying-Mantis on Nov 04, 2016
Unbelievably bad customer servive at the Upper James location. Sales people admitted to us that the furniture is cheap and poor quality. All their furniture in the showroom is scratched and ripped. Store Manager has no customet service. Buy your furniture elsewhere.
By marko357 on Jun 18, 2016
I had awful experience with the Brick, they set me up some payment protection program and i didn't want that, all what I wanted is extra warranty for my furniture. After I paid of my furniture they charged me extra 300$ for that payment protection plan, they said i sign for that payment protection program and the worker who was serving me at that time didn't even mention anything about that, i thought I was buying only extra warranty but not, they set me up to pay extra money...I would not recommend that people buy from the Brick, be careful people and don't buy from Brick, they are money grabbers!
By iluvanimals54 on May 07, 2016
I bought a mattress their. This is my 3rd one, the second on they delivered Feb. 27th 2016, a month and a half later im getting the 3rd one. Both were 3 were defective, lets see how long the 3rd one last. I had to pay delivery all 3 times, and between the 2nd one and the 3rd, was only 1 and a half months apart !! The manager was very rude to me. Their customer service sucks!! If you have any sense, go somewhere else !!!!
By Crimson Old-English-Sheepdog on Apr 23, 2016
This is my second time coming to this location and i will never go again. There are about 40 people working at the store and no one communicates with the warehouse before they have people coming to pick up their purchased items to find out all the pieces are not there, This is ridiculous. I called 3 weeks and even morning of and got a confirmation that my item was there to find out that there were only chairs. I will not recommend anyone to shop here. The people are nice but dent have the slightest clue on to what they are doing!
By Orange Komodo-dragon on Dec 12, 2015
first off i bought a tv and they told me to pick it up the same day because they had it in stock. come to find out they lied. they said wait 3 days and it will be here 4weeks later a different answer every time. haven't got it yet
By Cerulean Hamster on Aug 08, 2013
my husband and I purchased a couch and chair from this location. the salesperson was fantastic and very professional. very patient and had answers for all our questions. Gave us a great price. couldn't ask for a better experience. and no I'm not an employee, just happy with the service.
By Fuchsia Swallow on Jan 25, 2013
Asked specifically not to let anyone else pick up my TV. I was told my TV wasn't in yet twice and the next day it was picked up by the person I specifically asked not to pick it up. Lied to, did not follow instructions, and on top of that the management was ridiculously rude, did not apologize or admit to any fault in their actions and hung up the phone on me. Would never recommend this location, very unprofessional staff.
By Maroon Deer on Oct 19, 2012
Absoulutely great !
Finally, a place that stands by their warranty.
no need for the receipt as it had all been saved on their computer.
Thank you for making this an easy process in returning my cracked table.
I was hesitant at first to buy from the Brick but I am now a loyal cutomer for life !
By deejaypylon on Sep 14, 2011
Staff was fantastic. They convinced me to buy the couch, which was on sale, by throwing in their 5 year warranty. Really glad they did, had my couch taken apart and put back together twice now by the in home repair tech.
By dvmz77 on Feb 25, 2010
The Brick managers have neglected to respond to our warranty items, after sending out repairmen and not responding to phone calls, or call backs, repairmen not showing after re-arranging schedules, also sent letters to Regional Vice president, East - still no reply.
By Bole Perch on Mar 21, 2009
Still waiting for the chair I ordered in October 2008 it is now March 2009! Lying managers and staff that hang up the phone on you and make false promises. Worst place I ever bought furniture from.
By Rose Ox on Mar 21, 2009
Still waiting for the chair I ordered in October 2008 it is now March 2009! Lying managers and staff that hang up the phone on you and make false promises. Worst place I ever bought furniture from. Do not buy from Upper James Hamilton.
By Scarlet Wolf on Sep 30, 2008
Very clean, helpful staff, good selection, good sales.
Comment by Makaveli1980 on May 09, 2010
I think this must be a Brick employee.
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The Brick features a wide range of stylish furniture, mattresses, appliances and electronics at great prices. With our everyday low prices, we're dedicated to Saving You More.
Services: Delivery, Product Removal, Product Recycling, Warranties and Protection Plans, Installation, Assembly, Service, Repair
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