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The Brick

1065 St James St, Winnipeg, MB
36 reviews
Claim this business Last updated: Over a year ago
1065 St James St
Winnipeg, MB, R3H0K6, CA

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The Brick, Winnipeg Reviews (36)

36 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By Carlos Miranda on May 13, 2018
Mattress set sale
Tina, was our sales associate on a mattress set.
WE had a great experience with Tina and felt very comfortable at all times.
Being on a wheelchair, it was very important to find a mattress to fit my needs, including the total height of mattresses and metal frame to be the same height of my wheelchair to make it easier to transfer.

I made a big mistake on the mattress size and Tina went out of her way to fix my mistake and still kept the promised date delivery.

Thanks so much Tina, warehouse and delivery people.
We Strongly Recomend The Brick
Thank you, CC
By non-member139380 on May 03, 2018
Gemma Reyes
Very helpful today during my purchase! Even left me to look around without interruption before my final decision to purchase. Thankyou, I hope delivery and product satisfaction runs as smoothly.
By Erin McLean on Apr 16, 2018
Our new Whirlpool Refrigerator
Terrific service from our salesman, Roy.
The delivery guys were super.....very careful and professional.
Fridge is working perfectly.
We have had such great advice from Roy....when we bought our washer and dryer a couple of years ago, and again now, with the fridge.
Thank you.
We will certainly be back!

E. McLean
By Peter Gilberd on Sep 01, 2017
We Bought a igloo upright freezer on the 19 th of june 2017, on the 22 nd of august it died.
I phoned the brick was told to we could get a replacement or repaired, so i said replacement would be fine.
Took it back to the store, ended up they have no placements they told me to repair I had to take it home again over an hour drive out side the city, then take a day off work losing wages for a service person to come and look at it as they want repair on site. they did offer me a chest freezer but thats no good as I don't have the room
They refuse to refund my money meanwhile I am out over 500 dollars in spoiled meat.
Offered me an instore credit for 1 year and for what I have know idea as I don't want to deal with them any more.
Stay away from them as they are not good for their word.
this the first time I have ever written a bad review about any company or product, and I have written lots
By non-member124742 on Feb 24, 2017
Manufacturing Defect..No Customer Service
I recently purchased a dinning room table and chairs. The table and chairs were nice, however the leaf for the table had a bulge in it and didn't fit well with the table. The stain didn't adhere to the leaf where the bulge was and the veneer on the edge of the table was lifting off. It looks like there were moisture issues during manufacturing.
I made a complaint on-line with the brick and I got an automated response January 23, 2017 from the Brick that they would contact me within 2 business day and I got no response.
I made a second on-line complaint February 1, 2017, and the brick responded February 4, 2017 that they received my complaint and would try and respond within 2 business days and as of February 24, 2017, I have received no response from the Brick. I will never shop at The Brick again!
By non-member114992 on Jun 22, 2016
Beware of Incorrect Shipping Information on THE BRICK Website
We purchased a dishwasher. Upon going to the website it askes you to select a location. Upon doing this you can shop. When selecting an item it tells you the date you can pick up the item. They don't tell you it not at the location you selected. It's at their main warehouse. Not at the warehouse of the location you have selected. The actual pickup at the location you selected can be up to a week later as the truck only goes over there once a week. BEWARE FALSE INFORMATION.

We would have purchased the dishwasher from the Leon's however the brand we wanted they do not carry.

wish I didn't have to deal with them.
By Trever79 on May 13, 2016
bed bugs
I bought a new bed from the brick on st.james on christmas eve was very expensive when i got it home i was putting it together when i noticed there was a bed bug in the rails box so i took the bed bug there on boxing day had a manager look at it he went back and fourth talking to whoever he was talking with and told me someone would call me.days went by and nobody called when i kept calling back i finally talked to another person who said he was the store manager i told him they should be posting something for the public to see or get someone in the factory where they make these beds to have the factory checked out (which is in winnipeg) plus i dont want anything except to exchange my bed for another one he said they wouldnt be doing that and seemed he didnt care about anything i was saying. i asked if they would pay for someones house to be cleaned if they gave a customer bed bugs again didnt care and didnt wanna discuss it anymore.i was very close to going to the news with this it was so gross to know i bought a bed from somewhere that didnt care about this issue at all.STAY AWAY FROM STORES LIKE THIS !!!!!
By YGVIP21 on Jan 24, 2016
Horrible experience with my first purchase.
Extremely disorganized and unprofessional service (with the exception of one sales consultant). I will never purchase anything from this location again.
By non-member95108 on Nov 25, 2015
Horrible service!
I really wish i would have read the reviews before buying furniture from The Brick. We bought a sectional, dining room table, and bedroom set. So far we have only received the table (no chairs), and our bedroom set finally came today (it was suppose to be delivered last week). The sectional is suppose to be in next week. We have waited almost 3 weeks for our furniture so far. The sales person told us ALL of our furniture would be put together for us, minus putting the headboard on the bed. They did put the table together but told us we have to put the bedroom furniture together ourselves.
We had to fight to get a 10% discount on our purchases. Needless to say we will NEVER be buying anything from The Brick again.
By cpauls1 on Oct 20, 2015
The Interest Free Myth
I'll never go back to the Brick. They've screwed up my last two orders, didn't deliver when they said they would, and the last time my couch showed up without legs, which they wouldn't courier out to me. I had to drive 70km to get them.

In addition to the worst customer service in the business, I've now been scammed by them twice with their claims of "No interest." Quite simply, it's false. The first time I discovered this was when I bought a chair and stove, which came in at just over $1000. I went for the "Do not pay" option, but went back and paid off the balance long before the period ended. Then, suddenly, a few months later I started getting daily phone calls from the TD saying I owed a balance on my account that was past due. It was a small amount, about $40 or so, which they described as "administrative fees." Read "interest." After two months of harassment I ended up paying it.

I should have learned my lesson... and now they've done it to me again. We bought $3000 worth of furniture, which ended up being crap, and once again I paid off the entire account months early. Now they're after me again for another $288. They claim the collection on the first amount defaulted my second "no interest" agreement, something they didn't mention when I bought my second load of furniture. And I was still charged an administrative fee up front for the "no interest no payment option. This is currently unresolved, but I can say with certainty it won't end well. I'm waiting for a call back from management, but they habitually hide behind the girls at the front desk.
By non-member91619 on Sep 16, 2015
awful slow service
Worst customer service ever. Plus i had to wait 2 months for my table and chairs when they clearly said it was in stock
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