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Last updated: Over a year ago
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Flooring
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We purchased hardwood flooring from this company in June 2007. We made our decision based on a sample at the store as well as a sales rep who talked about the great value of the floor as well as the industrial finish and wonderful warranty on the product as long as we used their installer.
Within days of the floor being installed it started to fall apart.
Large chunks fell out of the floor and knots popped out. It slivered and became jagged in spot. The installation was horrible as well. There are huge gaps between the boards and in a few spots you can actually see the subfloor beneath.
After trying to get somewhere with the owner of the company not only on issues of the quality of the floor, but also with the installation and getting nowhere, we contacted the Better Business Bureau. We found there were numerous complaints filed against them and most of them remained unresolved. We tried to work out a deal with the owner where we would pay the difference between the inferior flooring sold to us and a higher grade, but he wouldn't agree to that. He refused to accept any responsibility for the misrepresentation of his product or the poor installation.
The owner refused to deal with the Better Business Bureau calling us unreasonable customers who wanted him to pay because we changed our minds about which flooring we wanted! After speaking with others over the past year and telling our story we know of many others who have had similar dealings with this company.
I would not deal with this company and would take my business to a more reputable business who will not misrepresent their products and warranty in order to make a sale.
Within days of the floor being installed it started to fall apart.
Large chunks fell out of the floor and knots popped out. It slivered and became jagged in spot. The installation was horrible as well. There are huge gaps between the boards and in a few spots you can actually see the subfloor beneath.
After trying to get somewhere with the owner of the company not only on issues of the quality of the floor, but also with the installation and getting nowhere, we contacted the Better Business Bureau. We found there were numerous complaints filed against them and most of them remained unresolved. We tried to work out a deal with the owner where we would pay the difference between the inferior flooring sold to us and a higher grade, but he wouldn't agree to that. He refused to accept any responsibility for the misrepresentation of his product or the poor installation.
The owner refused to deal with the Better Business Bureau calling us unreasonable customers who wanted him to pay because we changed our minds about which flooring we wanted! After speaking with others over the past year and telling our story we know of many others who have had similar dealings with this company.
I would not deal with this company and would take my business to a more reputable business who will not misrepresent their products and warranty in order to make a sale.
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