Vintage Hardwood Flooring

subsequently shown scratches and the separation of the top urethane layer in the floor. These scratches are superficial and caused due to the soft finishing layer of the floor. The coating appears to be separating in places where the planks have not been exposed to water, contrary to Vintages findings.

The warranty was declined based on the company's assumption that the humidity in the house was below the suggested levels, even though low levels in the flooring was detected a year ago but still within their suggested range.

The company sent an inspector to look at the floors on two occasions during the two year dispute. In both cases, the inspector ended up being the salesman and had biased opinions about the humidity levels in the house even before measuring them. It was evident that his findings were going to be to decline the warranty due to humidity levels.
As homeowners we were not sure whether to install this type of exotic floor because of humidity concerns in Winnipeg, but were assured by the sales people at the "Floor Show" that having and online humidifier would be sufficient. We had a new one installed in accordance with their suggestions.

In any case, the low humidity was never confirmed at our house but just assumed to be a factor.

The timing of the floor preparation at the factory is suspect in my opinion. We were told that there was a three months wait for the floor to be delivered since the raw material was not available. One week after, we were told that they suddenly did have enough floor to deliver to us for the entire house. They kiln process alone should take over two weeks. I believe that these floors were not adequately processed due to the short delivery time and that is why we have so many cracks and very poor urethane adhesion and protection of the wood.

I know I have been quite patient with both Vintage Flooring and the Floor Show and allowed enough time to make sure that they do a thorough investigation. As only two visits were made during the two-year span with findings that were not confirmed or accurate, I believe that both companies need to be held liable for the replacement of this floor.

I do not believe that the warranty on these very expensive floors has ever been successfully challenged from conversations with the salesmen. It appears that the homeowner has always been blamed when it comes to trouble with the floors and no claim has been paid.

I would request your help with getting this issue resolved.

Regards,
Claudia Davies
BSc. Chem. Eng.

Unfortunately we bought over 1600 square feet of exotic wood from the Floor Show. The flooring is Brazilian cherry which was sold to us here in Winnipeg and manufactured by Vintage Flooring in Toronto.

The floor has stress cracks and scuffs everywhere. The 25 year warranty was declined by Vintage since they assumed the winters have been too harsh in Winnipeg lately. If this is true, why does the Floor Show sell these products here after reassuring us that having a humidifier would suffice. They just wanted our money.

After 2+ years of requesting that both the Floor show and Vintage stand behind their product, we are left with a nightmare having rip out and replace the floors at our cost.

It has been a nightmare and I do not recommend you buy from either the manufacturer (Vintage) or the authorize dealer (The Floor Show)an to show stress fractures only 2 weeks after installation. There is now a total of 110 planks approximately 130 ft2 of the 1271 square feet of flooring in place. The floor has subsequently shown scratches and the separation of the top urethane layer in the floor. These scratches are superficial and caused due to the soft finishing layer of the floor. The coating appears to be separating in places where the planks have not been exposed to water, contrary to Vintages findings.

The warranty was declined based on the company's assumption that the humidity in the house was below the suggested levels, even though low levels in the flooring was detected a year ago but still within their suggested range.

The company sent an inspector to look at the floors on two occasions during the two year dispute. In both cases, the inspector ended up being the salesman and had biased opinions about the humidity levels in the house even before measuring them. It was evident that his findings were going to be to decline the warranty due to humidity levels.
As homeowners we were not sure whether to install this type of exotic floor because of humidity concerns in Winnipeg, but were assured by the sales people at the "Floor Show" that having and online humidifier would be sufficient. We had a new one installed in accordance with their suggestions.

In any case, the low humidity was never confirmed at our house but just assumed to be a factor.

The timing of the floor preparation at the factory is suspect in my opinion. We were told that there was a three months wait for the floor to be delivered since the raw material was not available. One week after, we were told that they suddenly did have enough floor to deliver to us for the entire house. They kiln process alone should take over two weeks. I believe that these floors were not adequately processed due to the short delivery time and that is why we have so many cracks and very poor urethane adhesion and protection of the wood.

I know I have been quite patient with both Vintage Flooring and the Floor Show and
Unfortunately we bought over 1600 square feet of exotic wood from the Floor Show. The flooring is Brazilian cherry which was sold to us here in Winnipeg and manufactured by Vintage Flooring in Toronto.

The floor has stress cracks and scuffs everywhere. The 25 year warranty was declined by Vintage since they "assumed" the winters have been too harsh in Winnipeg lately. If this is true, why does the Floor Show sell these products here after reassuring us that having a humidifier would suffice. They just wanted our money.

After 2+ years of requesting that both the Floor show and Vintage stand behind their product, we are left with a nightmare having rip out and replace the floors at our cost.

It has been a nightmare and I do not recommend you buy from either the manufacturer (Vintage) or the authorize dealer (The Floor Show)

Had our whole house gutted and renovated cost us $180,000. The main reason for a total reno was to have everything coordinate with a gorgeous new hardwood floor. We picked the Vintage Maple Godiva Estate 5 inch wide engineered floor. It was expensive but that was the look we wanted. Well the Vintage floor is absolute crap. Save your money and buy from a different manufacturer. Vintage doesn't stand behind their product. Before we even had our furniture moved back into the house after the reno the the floor had spots where the finish and color was "peeling" off between the boards. The problem was logged by our contractor with Vintage before we even moved back in. Vintage came over colored in the spots with a "touch up pen". The problem became worse over the first 12 months as 3 or 4 more spots popped up with significant peeling and 5 or 6 other minor spot. We phoned the flooring company and a Vintage rep came by and basically blamed us for the problem stating improper cleaning / humidity etc. The Vintage fix for our $25,000 floors is to color in the peeling spots with a felt pen and replace the a couple boards where the peeling is most severe. Really what crap! This floor was to be our pride and joy the main feature of a $180,000 renovation and the finish peels off! What is it going to look like in 10 years - don't buy a Vintage floor.