Complete Flooring & Kitchens

I haven’t written reviews before, but I feel a need to write this to prevent other people from going through what we went through with this company. Complete flooring is run by Tasha and her 2 teenage daughters. We liked that it is a local family run business and ordered some flooring and installation. Of course we had to pay upfront for the product and half the install. When 2 weeks later we didn’t hear anything from the company, we contacted Tasha. For the next 2 weeks our lives were covered by a dark cloud and all the faith we ever had in the good and decency of humans was severely shaken. Tasha would not return our calls; when we would catch her on the phone she always had to “call us right back”, but never did. We turned 4 days of our lives upside down trying to make arrangements to meet her somewhere to collect our product, but the times kept changing as they were just not convenient for her. The excuses and blaming of others were unprofessional at the very least. At one point we did meet and she brought the wrong product, then she blamed the warehouse for it. Trying to reason with this person was frustrating and futile, as she would just yell over and not give you a chance to talk. At the end we still ended up with the wrong colour floors, but we took it because it was better than nothing and we will just figure a way to deal with it. I can honestly say that this was the worst experience we have ever had with a company. We felt like we were an inconvenience in Tasha’s life and not her clients. Please learn from our mistake and listen to the reviews.

My husband and I have had a horrifying experience with complete flooring liquidators. I would strongly suggest running the other way if you are considering this company to purchase and or install a new floor for you. Our floor has been installed just over 1yr and is peeling up all over the place. We brought this to Kevin's attention and 4 weeks went by before he even called us back regarding it and another 2 weeks before he came to look at it. When he arrived with the "flooring manufacturer" he said is was a defected floor and they would absolutely replace it. It's been 6 months, the floor is getting worse and we are getting nowhere with this company. We keep getting the run around and their story changes with every phone call we make. We have been lied to again and again and complete flooring liquidators has made little effort to rectify the problem. The product is crap and the way the company deals with issues is crap. What angers me the most is we installed this floor for a cleaner home with our new baby. Our now 9.5 month old can't have run of the house because the floor chips and peels and our son could easily get a piece of the flooring in mouth and choke. Thanks for that complete flooring liquidators. As far as our experience goes, this company does not stand behind their product as they claim - they just take your money and run.