Metro Auto Care

SCUMBAG THEIVES!!!!

ON 07/24/2021 I TOOK MY CAR TO METRO AUTO CARE GOODLYEAR LOCATED AT 7575 E. 8 MILE RD, WARREN, MICHIGAN 48091 586-758-2233.

PER ATTACHED REPAIR INVOICE 11940 ESTIMATE #013136 F168196 I ASKED FOR MY TIRES TO BE ROTOED AND WHILE THE TIRES WERE OFF TO CHECK MY BRAKE PADS AS I FELT A SLIGHT VIBRATION

ADVISED I NEEDED A BLEND DOOR ACTUATER AS THE AIR WAS ONLY COMING OUT ON VENT NOT FLOOR OR DEFROST

I SIGNED A $50.00 CHECK OUT FEE TO BE APPLIED TO MY REPAIRS

THE TIRE ROTATION WAS QUOTED AT $25.00

I RECEIVED A CALL STATING THAT I DID INDEED NEED A BLEND DOOR ACTUATOR AND THEY QUOTED ME $395.00.

I WAS THEN TOLD ALL 4 BRAKE PADS WERE BELOW 30% AND NEEDED TO BE REPLACED

WHEN I QUESTIONED THE AC REPAIR AND WHY IT WAS DOUBLE WHAT I HAD BEEN QUOTED AT ANOTHER SHOP I WAS TOLD THE ENTIRE DASHBOARD HAD TO COME OUT TO ACCESS THE PART. INTERESTING BECAUSE I HAD ALREADY LOOKED UP THE REPAIR AND HOW TO ACCESS THE PART.

I DECLINED THE REPAIR STATING I HAD ALREADY LOOKED UP THE REPAIR PROCEDURE AND YOU ONLY REMOVE THE GLOVE BOX AND SIDE ACCESS PANEL TO ACCESS THE PART AND THAT I WOULD BE THERE TO PICK UP MY CAR.

I ONLY LIVE 2 BLOCKS AWAY SO WE WERE THERE IN LESS THAN 5 MINUTES.

UPON ARRIVAL MY CAR WAS HALF IN AND HALF OUT OF THE SERVICE BAY AND THE TECH WAS IN THE PASSENGER SEAT WITH MY GLOVE BOX OUT.

WHEN I QUESTIONED THE COST OF THE REPAIR, I WAS TOLD THE ENTIRE DASHBOARD HAD TO COME OUT YET THE GLOVE BOX WAS REMOVED CLEARLY SHOWING THEY HAD NO INTENTION OF REMOVING THE GLOVE BOX OR THEY NEVER ATTEMPTED THE REPAIR UNTIL I TOLD THEM HOW IT WAS DONE.

THEN THE GUY CHANGED HIS STORY STATING THE REPAIR WAS SO MUCH BECAUSE THEY ONLY USE DEALER PARTS. FUNNY BECAUSE DEALER PARTS HAVE A 1 YEAR WARRANTY AND THE SIGN HANGING AT THE SERVICE DESK CLEARLY READ 6 MONTH WARRANTY ON PARTS 3 MONTH ON LABOR

SECONDLY, I ASKED THAT MY TIRES BE ROTATED AND WHILE MY WHEELS WERE OFF TO LOOK AT MY BRAKES HOWEVER, WHEN I QUESTIONED IF MY TIRES WERE ROTATED, I WAS TOLD NO WE WON’T DO ANYTHING FOR YOU BECAUSE YOU WERE RUDE.

SO, MY NEXT QUESTION IS… HOW DID YOU QUOTE ALL FOUR BRAKE PADS NEED TO BE REPLACED BECAUSE THEY WERE UNDER 30% IF YOU NEVER TOOK THE WHEELS OFF? MY VEHICLE WAS NEVER IN THE AIR MY WHEELS NEVER CAME OFF. YET THEY QUOTED ME FOR BRAKES?

THEY STILL CHARGED ME A $50.00 CHECK OUT FEE AND DID NOT EVEN ROTATE MY TIRES. THEY REFUSED TO ROTATE THEM BECAUSE I CAUGHT THEM IN THEIR FRAUDULENT ACTIVITY AND STILL CHARGED ME TO GET MY CAR BACK.

FURTHERMORE, IF YOU GOOGLE AN AC BLEND DOOR THE NATIONAL AVERAGE IS $197.00

I HAVE BEEN A SERVICE WRITER FOR 31 YEARS AND I AM HORRIFIED THIS STILL TAKES PLACE.

I LIVE IN A POVERTY-STRICKEN COMMUNITY AND THERE ARE TRASH REPAIR FACILITIES TAKING ADVANTAGE OF SINGE WOMEN.

WELL, THIS SINGLE WOMAN HAS BEEN A SERVICE WRITER OVER 25 YEARS. I AM ALSO EMPLOYED AT FCA “CHRYSLER” AT THE ENGINEERING CENTER AS A SERVICE AND WARRANTY COORDINATOR SO YES, I KNOW A THING OR TWO ABOUT CARS.

I HAVE SENT A COPY OF THIS TO THE BETTER BUSINESS BUREAU, FOX 2 & CHANNEL 7 ALONG WITH THE STATE OF MICHIGAN LABOR AND REGULATORY AFFAIRS AND THE MAYOR OF WARREN AND MY STATE REP ANDY LEVIN IN HOPES OF A REFUND AND THAT THIS DOES NOT HAPPEN TO ANYMORE INNCOENT PEOPLE.

HOW ARE YOU GOING TO CHARGE A $50.00 CHECKOUT THAT IS APPLIED TO REPAIRS BUT FLAT OUT REFUSED TO ROTATE THE TIRES YOU NEVER TOOK OFF TO GIVE YOUR FRAUDULENT BRAKE QUOTE??

I ROBBED PERIOD!!

Wed, Aug 11 at 10:28 AM

Hello Mayor Fouts,
Thank you for reaching out to me on Monday, July 26. Per your request I am just giving you an update...
When I spoke with you that evening I had told you that a guy by the name of "Calvin Johnson" had called me a few minutes earlier appologizing and letting me know that the person working that day had been put on administrative leave and that they were appauled at the behavior and situation. He assured me this was not how they ran their business and he would be refunding me immediately.
The Warren police officer that contacted me, per your request, regarding fraud charges was also told that this man was going to refund my money and therefore I would hold off on the fraud charges.
Unfortunately, I have not recieved a refund and it has been over two weeks. I did call this morning 586-275-6385 and ask to speak to the manager as this is the number that he, "Calvin Johnson", called me from. Unfortunately the call lasted only 37 seconds with him saying "FUCK YOU" and hanging up!!
Silly me for assuming I could take "the word" of someone representing such a horrible establishment. Thankfully I have the call recorded as well and will be forwarding that as well.
I have attached the letter I received from LARA who has launched an investigation. I was to let them know if things have been resolved but clearly they have not.
I guess I will just forget about my refund and take this as a lesson learned but not until after I spend the day uploading all of this information to Facebook, Google Review, Yelp review, Chamber of Commerce and more.
I will make sure to give the officer a call back and let him know I would like to proceed with fraud charges as well.