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Sentinel Dec Systems Inc, Woodbridge Reviews (2)
By Cerise Monitor-lizard on
Sep 13, 2012
Guest Review
Guest Review
Sentinel is an amazing company and the charges are very reasonable if you were to look around you would be charged alot more then that if you were to call a company like Edwards you would be charged over a hundred dollars just for their labour.
By vis on
Jul 30, 2011
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Verified by Email
Alarm was ringing when first employee enterered business in the morning. Called Sentinel & told which lights were lit on the panel (one was battery). A few hours later, a technician arrived, looked at the panel & said "you need to change the battery". She said "yes, I told the operator the battery light was on". He had to drive back to get the batteries. When the invoice came, the labour charge was 1.5 hours, whereas he had been in the business a total of maybe 20 minutes + a $30 "truck charge".
Thinking they'd made a mistake, I called to tell them it had only taken 20 minutes (afterall, the fact that he had to drive back was THEIR fault). I was told, abruptly, that 1.5 hours is the minimum charge, as is the "truck charge" (we are 12 km away from their office). So ... that's $125 for just stepping out their door.
When I said this is excessive, considering the length of this call, & the fact that they only had to drive a few km up the road to our place, she said I could talk to the owner -- but he wouldn't be in, so try next week.
We are a very small business just trying to get on our feet -- $125 for this is unreasonable & a rip-off! I'm going to start looking around for other options.
Thinking they'd made a mistake, I called to tell them it had only taken 20 minutes (afterall, the fact that he had to drive back was THEIR fault). I was told, abruptly, that 1.5 hours is the minimum charge, as is the "truck charge" (we are 12 km away from their office). So ... that's $125 for just stepping out their door.
When I said this is excessive, considering the length of this call, & the fact that they only had to drive a few km up the road to our place, she said I could talk to the owner -- but he wouldn't be in, so try next week.
We are a very small business just trying to get on our feet -- $125 for this is unreasonable & a rip-off! I'm going to start looking around for other options.
This review "billing issues" is very misinforming.
A minimum service call is something that is practiced by many companies in most industries whether they call it that or not. The fire alarm and security industry is no different. Many companies are charging minimum 2 and 3 hour service calls and at a rate of anywhere from $60-100 per hour and more. $125 dollars for a service call including parts is an extremely fair amount. I have used Sentinel D.E.C systems for a few years now in my apartment building and like the review above I have a very small operation. I had the pleasure of meeting the owner, Tom Rocca personally and instantly I got the impression of honesty, and integrity.
I would recommend Sentinel D.E.C Systems to any company looking for a service company in the fire alarm, sprinkler, and security industry as their rates are exceptional and their service is second to none
A minimum service call is something that is practiced by many companies in most industries whether they call it that or not. The fire alarm and security industry is no different. Many companies are charging minimum 2 and 3 hour service calls and at a rate of anywhere from $60-100 per hour and more. $125 dollars for a service call including parts is an extremely fair amount. I have used Sentinel D.E.C systems for a few years now in my apartment building and like the review above I have a very small operation. I had the pleasure of meeting the owner, Tom Rocca personally and instantly I got the impression of honesty, and integrity.
I would recommend Sentinel D.E.C Systems to any company looking for a service company in the fire alarm, sprinkler, and security industry as their rates are exceptional and their service is second to none
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