Access Storage - Caledon

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The staff at this storage facility are very professional and helpful. PRABHJEET made the process quick and easy, explaining everything clearly. Excellent customer services

The staff at this place are very knowledgeable and extremely helpful. I wish I had caught the name of the gentleman I was dealing with as he was very polite and patient with me, even after arriving to them 15 min before they close. After a long day of working and moving, stress and exhaustion are very high. The staff there was able to answer all of my questions, and even had no problem helping me out when I realized I had chosen the wrong size storage unit for my needs. I would highly recommend access storage to anyone looking for storage options. To the owners of access storage in caledon I would suggest maybe giving your exceptional employees a raise, very well deserved.

Excellent customer service, always ready to help and good location. I always felt that my tires were safe there.

I recently visited here to book storage and outdoor car parking for January and February, and I had a great experience. The staff was very professional and helpful throughout the process. A special thanks to Navpreet Gill and Prabhjeet Kaur for their excellent service, guidance, and friendly attitude. They made the whole booking process smooth and stress-free. Highly recommend this Access Storage for anyone looking for reliable storage and parking solutions.

Excellent Customer Service and Hassle-Free Experience

I recently used Access Storage Caledon

and was genuinely impressed by how smooth and stress-free the entire process was. From the moment I walked in, the staff - Navpreet was friendly, professional, and eager to help. She explained all the options clearly, helped me choose the right unit size and space, and walked me through the rental process in just a few minutes.

What really stood out was how easy everything was from signing the paperwork to accessing my unit. The facility was clean, secure, and well-organized.

If you’re looking for a storage place that combines great customer service with an affordable price, I highly recommend Access Storage Caledon. They truly made the experience easy and stress-free.

I really liked this place for storing my household items after a big move. They offered a discount for the first month free. Conveniently located near major city without the major city prices. The security system is on point and I had no issues with damage of my goods. I could access them wherever I wanted. My only drawback was about the half the roads are paved within the facility so be prepared to be muddy on rainy days and for about 3 mths my card on file kept getting 'deleted' by the system which was a bit annoying to figure out. However once it got sorted out it - it was fine. If I could give them 4.5 stars I would. Definitely, recommend.

The manager, Bonnie Jenkins was delightful to deal with. She explained everything in great detail and was very patient with my questions. I felt that my RV would be quite safe there for the winter. I would definitely use Access Storage again.

Navpreet was not only friendly but also very calm. We got late to our appointment and the doors were closed. She saw us and helped us. Went over her time but still took the time to ensure all my questions were answered.

I recently had an outstanding experience with the customer service team. From the moment I walked in, I was greeted warmly and felt valued as a customer. Navpreet was attentive and went above and beyond to address my needs, providing helpful recommendations and ensuring I was satisfied with my purchase. Their professionalism and genuine care made my visit memorable. I highly recommend this place for anyone looking for top-notch service!"

Booked my rental unit with access storage. Nav and Bonnie did an excellent job in sharing information and providing us different options to choose from. Scott showed us the unit based on our requirements. Units were clean and well maintained, whole premises is secured with access control, security and 24/7 CCTV. Looking forward to store my stuff at this location.

I had a great experience with Access Storage in Inglewood! The facility is clean, secure, and easy to access. Boonie and her assistant manager was especial, they helpful throughout the entire process. Great experienced with them, above satisfying customer service. I had everything I needed and made the whole experienced smooth and stress-free. I highly recommend this place for anyone looking for safe, affordable and reliable storage!

Steer clear if you have any appreciation for your belongings!!

UPDATE:
Access storage responded to this review the next day asking me to reach out.
I did, same day.
Not a word from them in return.
So when you see their responses to negative reviews, don’t think for a second they have actually tried to solve the problem.
They are responding so it looks like they are taking it seriously…they are not!

Zero stars for this place, Google is forcing me to give it 1 in order to post.

Roughly a month after I originally took on a storage unit, on a trip to drop off more items, I discovered that the wall between my unit and the next was not secured to the actual structure.
A floating wall if you will, and due to this, the wall shifted, either due to wind entering the unit, or due to the neighbouring unit shuffling their contents around. The shift in this wall knocked all the contents of my unit from one side to the other. This resulted in damage to a bookshelf. But whatever, I let it slide, but I shouldn't have.

And now, the pièce de résistance;
I discovered today, on a return trip for specific items, that rodents have been nesting in my belongings.
There are urine stains and feces in every drawer of my shelving unit. There are urine stains and feces on numerous boxes. Urine stains and feces all over the floor.

So basically, I paid full price for almost 6 months, to have animals $#!t and P!$$ in my stuff and then have the pleasure of cleaning that all up, and sanitizing every item I stored there.

When I alerted the staff, I got "deer in the headlights" looks and no offer to rectify the situation beyond "Sorry, we can send you insurance forms..."

Where's the offer to return my funds for this last month so I can...ya know...pay for the cleaning of every item I own?!?!
Or towards potential rodent capture at my residence, where I may have inadvertently moved mice when I took home some boxes from here a few days prior to today.

All in all, I received a piss-poor reaction (pun very much intended) to my situation with exactly zero offers of real-time, on-the-spot solutions.

So, basically, you can expect your belongings to be damaged either through negligence toward the upkeep of the facilities, or from intruding rodents who appear to have free reign to the units. I guess this why it's called ACCESS storage.

I am emptying my unit. I am taking my things to literally any other storage unit that shows even a modicum of interest in keeping my things safe from damage, or providing solutions to problems they create.

Thanks for nothing AS!

Steer clear if you have any appreciation for your belongings!!
Zero stars for this place, Google is forcing me to give it 1 in order to post.

Roughly a month after I originally took on a storage unit, on a trip to drop off more items, I discovered that the wall between my unit and the next was not secured to the actual structure.
A floating wall if you will, and due to this, the wall shifted, either due to wind entering the unit, or due to the neighbouring unit shuffling their contents around. The shift in this wall knocked all the contents of my unit from one side to the other. This resulted in damage to a bookshelf. But whatever, I let it slide, but I shouldn't have.

And now, the pièce de résistance;
I discovered today, on a return trip for specific items, that rodents have been nesting in my belongings.
There are urine stains and feces in every drawer of my shelving unit. There are urine stains and feces on numerous boxes. Urine stains and feces all over the floor.

So basically, I paid full price for almost 6 months, to have animals $#!t and P!$$ in my stuff and then have the pleasure of cleaning that all up, and sanitizing every item I stored there.

When I alerted the staff, I got "deer in the headlights" looks and no offer to rectify the situation beyond "Sorry, we can send you insurance forms..."

Where's the offer to return my funds for this last month so I can...ya know...pay for the cleaning of every item I own?!?!
Or towards potential rodent capture at my residence, where I may have inadvertently moved mice when I took home some boxes from here a few days prior to today.

All in all, I received a piss-poor reaction (pun very much intended) to my situation with exactly zero offers of real-time, on-the-spot solutions.

So, basically, you can expect your belongings to be damaged either through negligence toward the upkeep of the facilities, or from intruding rodents who appear to have free reign to the units. I guess this why it's called ACCESS storage.

I am emptying my unit. I am taking my things to literally any other storage unit that shows even a modicum of interest in keeping my things safe from damage, or providing solutions to problems they create.

Thanks for nothing AS!

This is the worst storage facility I have ever used! This location has poor security is unkept and filled with vermin. We had three units at this location. One of which had a leak and damaged our dining chairs. We advised the front desk and were told we’d be sent forms to complete. Months later we have yet to hear back from a manager as promised. We have been told to expect contact several times and nothing yet. We had to throw away furniture as it began to grow mold! Do Not waste your money or cherished items!

Audrey and Lovepreet made our 1st time experience absolutely lovely. Audrey was very patient and thorough by goin through all the fine print and concerns we had. Lovepreet was friendly and a breath of fresh air to deal with He drove us in the gator ro iur storage location and that was fun! felt like we were on a safari. My son enjoyed it! Property is clean and spacious. I had a security concern but was assured that additional measures are currently underway to rectify. looking forward to a lovely experience at Access Storage 🙏🏼

Bonnie is EXCELLENCE! Pure and true customer service EXCELLENCE is practiced by her. She is 100% amazing, gives great advice and is willing to listen to help you get the BEST stsorage you need! Whatever the case she is there.

Not only that, the facility is NICE and CLEAN. Always upgrading their pathways (like the new paved paths they have and more to come) Definitely a nice facility to keep your cars in storage for winter or to park it.

You'll see in the video attached how nice the indoor parking storage truly is. Additionally, they offer ramps to help you drive up and store your car (we didn't need it but they offerred).

TRULY AN ABOVE AND BEYOND SERVICE!!!

Excellent customer service. Details were well explained. And we were presented with all options available to us. Worked well with our timeline and very flexible, as we had to change storage units needed more space.
Bonnie was great to work with @ Access King St & 10 Hwy.
Thanks 👍

L. Solnik

The experience was very smooth with the team very prompt and answering the questions in time. Friendly staff. Explained everything.
Was referred to it by our friend. i will recommend it anytime

While staging my home for listing on the Real Estate Market this storage company was my solution to an over furnished large home. Friendly staff, great price, clean units with easy contactless 24 hour access. TEN STARS!

Customer service was great! They were so helpful and helped me get the exact storage unit I needed!

From the first phone call, and up too signing has been a great experience. Charity in your Customer Service Dept is fantastic and an asset to your company. The staff at the location I chose were just as awesome. They took the time to listen. They were very informative about the company. People are usually getting a storage unit for a reason. Your staff are trained to listen and accomidate.
The staff at Inglewood are fantastic, so peronsable and helpful. I can't gush enough about them. Thank you.

Bonny at the storage unit reception is an absolute gem! Her professionalism and attentiveness made my experience seamless. From guiding me through the access process to answering all my questions with a smile,. She truly goes above and beyond to ensure customer satisfaction."⭐️⭐️⭐️⭐️⭐️

Very happy with the service overall, with ONE complaint: the access roads to the storage units are always muddy, covered in slush, ice, etc: you really need to rebuild your roads and driveways. Every time I bring a vehicle in, it gets covered in mud. When I take boxes out of my car, they invariably get wet or dirty from your access roads if I put them down. Otherwise, the service is great.

Bonnie is an excellent manager. She helps you out with the best deals. Explains everything to you in detail. Would definitely recommend her if you need a storage unit.

Urmila khamraj ( Assistant Manager) very friendly lady working at store. She explained me everything in details and gave me extra discount as I am going to back home and put my all furniture & stuff for 3 months in this location. It’s affordable and secure location for car parking and for any other kind of storage.