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Fitness Depot

1285 Kennedy Rd, Scarborough, ON
2 reviews
Claim this business Last updated: Over a year ago
About Fitness Depot

Fitness Depot is the largest retailer of specialty exercise equipment in Canada, with the guaranteed lowest prices in North America. Fitness Depot was founded in July 1993 by Edwin Cameron and Marc Du Go to full description...

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Fitness Depot, Scarborough Reviews (2)

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By Saffron on Apr 14, 2016
I went to the Scarborough (Bartley Dr.) store to enquire about buying or renting a stationary bike. First I was shown a very expensive one that I could rent for a minimum of 3 months - this was fine as that is the time frame I had in mind. When I asked about the rental price, I was told that I would have to purchase the bike and pay for delivery, then after the 3 months, I would be refunded the remaining money, minus the delivery charge, but would also be charged for the pick up. This would have cost about $800. So the salesperson (Keith) showed me a less expensive model - Pure Fitness brand - so I decided to buy this instead. The cost, plus delivery was $300. Two months later, the pedals on the bike are very wobbly. I phoned the store and ask about service or replacing the bike, or a refund. I was told that there was no warranty on the bike, only for parts but, to get it serviced I would need to pay for the service call and would have to first phone the service dept. I phoned the service dept. and was told that there was nothing they could do about the pedals as it was just a design of the bike. I then phoned the store back to ask for a refund (it had only been 2 months) and they said NO refunds but offered to give me a credit towards a more expensive bike - the $800 one.! The sales person I talked to (Scott) was extremely rude and insisted that he could do nothing for me. I do also think that because I was female he didn't think he had to accommodate me. I WOULD ADVISE ANYONE LOOKING FOR FITNESS EQUIPMENT TO GO ELSEWHERE. DO NOT DEAL WITH THIS COMPANY.
By slchan on Sep 15, 2013
Bought item with four years of warranty.

When it comes to trying to get repair.
Its been since June I am still out of a work out machine and its mid Sept.

Do not purchase from them. No help what so ever. Do not purchase warranty as well.
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Additional business details

Fitness Depot is the largest retailer of specialty exercise equipment in Canada, with the guaranteed lowest prices in North America. Fitness Depot was founded in July 1993 by Edwin Cameron and Marc Dubois, working from our first location at 40 Ronson Drive in Toronto (still operating). Fitness Depot is committed to doing everything possible to provide its customers with superior services and products that meet real needs and provide lasting value. Our number-one priority is to exceed all our customers' expectations. It comes from the careful attention paid to each element of a customer's experience.
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416-288-8777
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