Access Storage - Stouffville

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Absolutely horrible. Never, ever store your items here.

If you look at my review history, you'll see only positive reviews. My experience with Access Storage has been so terrible that I feel the need to leave my first negative review.

On July 29/2025 I incurred over $100 in fees from a truck rental due to the false advertising Access Storage has about 24/7 Access. They fail to advertise that this location is an exception to that rule, and you'd have to look into their specific website apparently to find that out.

I also had no notice, despite detailed monthly billing statements, informing me when the promo I signed up on was ending and the sudden doubled bill came as a shock. Please note that if you are even a little late on your bill, they will harass you with emails, texts and constant calls, so it is very reasonable to expect that at least a note of increase would be added to the last promotional bill.

I submitted a Better Business Bureau complaint in the summer of 2025 after the Manager at this location, Rinkje, refused to do anything in line with any sort of customer service. Now, in February 2026 (6 months later) I finally got in touch with the Senior Manager, Michael Hu, who proceeded to cut me off, yell at me, and tell me there is absolutely no repair they are willing to make for the fees I incurred due to their advertising while blaming me, the consumer, for their mistakes as a company.

I have a recording that I will be submitting to news organizations of Michael Hu, a grown man, raising his voice and cutting off a young woman who wanted her concerns addressed after 6 months of no resolution or response. BBB themselves told me they had a hard time getting in touch with this business, but according to Michael Hu, he "tried to contact me right away".

They continue to refuse any sort of resolution.

Storage unit are well lit and have easy access. Easy to setup and fast service.
Rinkje was great. She gave me a tour and was very helpful. She accommodated me switching to different unit when needed.

Piers welcomed me & assisted me with the paperwork and walked me through the process. Everything was extremely clean and ready for use. Pleasure to do business here with great customer care. Equipment was available to help load items. I would definitely recommend!!

Great storage facility. Clean, bright, and has am imterior loading dock that works for all sizes of vehicles up to an 26' straight truck. Highly recommend! Management also extremely nice and helpful

Storing at Access Storage was fantastic. Load in was a breeze at the loading dock with an easy to operate lift and plenty of carts. It is very clean, well lit and comfortable. Also, I felt safe with the cameras and check in and check out codes. I appreciated that there were washroom facilities and electrical outlets in the hallway to charge my phone or battery during longer stays to organize. The office staff were so helpful, kind and cheerful. The customer service operators over the phone were super professional, knowledgable and just pleasant to deal with. Overall, I had a wonderful experience at Access Storage!

Professional management team, clean facility and a great location. Definitely consider this in case you need a storage space.

I'm very happy with my new storage location at Access. They were kind and accommodating on a stressful day when my movers showed up early and the facility is both bright and spic & span clean.

I've used this storage facility twice over the years - the first time for several years and the second time for two months. Both times, I've been completed satisfied with the friendly/accommodating staff as well as the facility itself. Would definitely recommend this place.

I recommend it to anyone who needs to put their things in storage, the staff members here are very nice, they guided me through everything and helpful when I didn’t understand ! I was very pleased with the team members here !

I had an amazing big experience . Very friendly. Very professional, the place is very clean and organized. Rinkje and Herman were super helpful and gave very clear information. Recommend them 100 percent.

Highly recommend Access Storage at Kennedy and Stouffville Rd. Herman and his wife were a pleasure to deal with.
Very clean and well kept storage.

Great facility. Clean and well lit.
Management is incredibly friendly easy to work with.

Amazing customer service!!

Herman & Rinkje are a lovely couple who have been working for Access Storage for so long!

I just started a business called Golden Soul Volleyball and am so appreciative that Access Storage is able to help me get my business off the ground by being able to have room to store all my products.

Thank you! This semi pro beach volleyball player is so happy to give this review!

Maxine

Access Storage Stouffville has been WCYR's top choice for storage solutions for the past six years! The facility maintains an impeccable standard of cleanliness, boasting a bright and easily accessible environment. Accessing our unit is hassle-free, with smooth entry, convenient lift usage, and the availability of wheeled carts for effortless transportation from our vehicle to the unit. The staff consistently exhibits patience and friendliness, enhancing our overall experience. Without reservation, we highly recommend Access Storage for all storage needs!

I had an amazing big experience . Very friendly. Very professional, the place is very clean and organized. Rinkje and Herman were super helpful and gave very clear information. Recommend them 100 percent.

Great place, kind staff, had a wonderful experience here with a short term storage. Definitely will use them again if needed in the future and will recommend them to friends!