GM Funding

I am really disappointed that I have to write this review as I had really high hopes for this company after reading them.
My experience with Dylan Crouse is that his communication style is arrogant and bordering on rude. I called for getting the quote for VA refinance after we come out out of forbearance this month. He acted like he is something better than me and the way he spoke was like I know it all. And I don’t think he knows his stuff very well. I asked him questions: For example: what is the VA fee for refinance and he had to look it up to find out (it took a while)…. It bothered him that I want to know percentage instead of the final number. On the top of that, asking him questions is difficult cause it seems like it interrupts his sales pitch and he is not ready for them and is frankly annoyed with them.
After his unprofessional reaction after telling him that we are coming out of forbearance this month (basically he was kind of shouting what, what?), I asked him if he would please connect me with other person in the company as we were not clicking. His reaction was: NO, I am not going to do business with you and that was it.
I am really disappointed as based on reviews and BBB rating, this unprofessional behavior is very surprising to me but fact is that these reviews are sometimes fake.

Answer from the Owner of GM Funding to my review on GOOGLE:
You called this morning about a letter we sent you about a possible VA loan refinance. You are in forbearance with your current lender, and we cannot refinance your current loan. I understand with Covid-19 and the state of the economy can be challenging and frustrating financially. I am glad that the Covid-19 forbearance program has helped you weather this pandemic, and I am sorry you are not eligible to refinance at this time. It is not our fault that you are in forbearance and think it’s clear that your frustration motivated you to write this negative review of our company. Dylan has an overwhelming number of verified, positive google reviews along with GM Funding. We are known for our level of service and value.

My reply to the GM Funding reply:
After what my wife described earlier regarding the phone call it is par for the course that you would reply with a backhanded ad hominem response to families that dealt job loss and Covid 19, which further illustrates the arrogance and lack of customer service oriented training your organization and your "experienced" loan officer has. I am the Veteran and have landed a job after losing it to Covid 19. We will end Forbearance and begin making payments, we have excellent credit and can go anywhere. We learned from another far more approachable company that we could do a VA IRRRL refinance after 1 payment. We followed up with your company because we did receive a letter to see if you could potentially beat the rate that was provided from the other and because its prudent to shop for rates as there are ALOT of companies to work with in this type of situation. The letter sent in the mail implied that your organization was VA friendly and offered a VA Streamline Refinance. Based on your responses, it seems like false advertising. When my wife asked to speak to another loan officer because Dylan Crouse couldn't get past his sales pitch when 'interrupted' by reasonable questions from a client, he took that as a slight to his ego. And how dare you shame people who utilized government assistance during a global pandemic ... smh. Got alot of work to do in the Customer Service and Compassion department. Best of luck! We have 1 million other people to get Refi's from ...