StorageMart

I’m happy to let keep my property in Storagemart,
And their customer services are very helpful thank you all.

Last month our indoor storage unit along with every indoor unit got broken into. Every unit was ransacked with belongings thrown everywhere. The thieves had lots of time to do all the damage and break every lock. This place lacks of any kind of security for this to happen.

You were awesome. Sam was very polite and accomodating. I like that she did understand that not every one is tech wizard. Especially seniors who want to sign everything by pen and paper.

Sam was very helpful and pleasant to deal with. I have used other storage companies within the city. I 110% recommend getting a storage unit at storage Mart over any other facility.

The staff were knowledgeable and polite and rectified a billing issue promptly and courteously. The storage unit is large and access is secure and simple.

Sam was very pleasant and quick to help. She answered all my questions! I feel safe leaving my items at this storage facility!

This help@storagemart.com doesn’t let me send anything google says there’s a problem with that email, you want to send an email that works?? This is ridiculous. How are you guys are lowballing me $3500 when there was $22,000 missing send a new email address where I can send you an email so you have the opportunity to make this right!!!

Storage Mart does not want to pay for the stolen property that was taken from my unit $22,000 worth and now I have to get legal council to fight this in court, the lack of security and the gaps in the fence in the compound is just terrible there is no wonder why it keeps getting hit!!!! I will note that the girls at work at both locations are very nice and care about their jobs. However, they are severely understaffed. Storage Mart what are you going to do to make this right? Because $3500 that you offered me does not cut it. And that help@storageMart.com email address you gave me the last time does not work.

Stored my belongings here for less than 6 months thinking it's a safe and secure facility. Over the holidays my unit was broken into and robbed. The storage company and police are doing nothing to find out what happened. I had my baby pictures all my belonging inside that unit and they took everything they could carry. Find a better storage company with cameras and more secure facilities.

Sam really have patience. Good job in her work

Property is secure, units maintained and clean. I had originally rented at a discounted price. But during my rental term my credit card expired and I simply forgot to phone and update. A couple months went by and I (my own fault) had not noticed charges not being placed. I went to access unit and access was denied. No property manager on-site at that location at the time so despite activating payment again I could not access unit. I had no call record, voice mail or email noting payment issue. Despite records on their end of contact being made. So unfortunately price went up. Also received misinformation regarding vacancy notice. Was told I could just phone when moved out and payment will be cancelled. But when I arrived and saw paperwork in storage uniy it noted 15 days written notice required. Manager was kind enough to waive 15 days notice and accept my notice. Overall good experience just a couple communication problems. I would utilize their service again and just pay more attention to these things on my end.