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Last updated: 11 months ago
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*Update , two months after the first visit I just found out they refilled the wrong generic medication and it has been detrimental to my health.
Not sure what is worse, the office staff or the the attending physicians. They will waste your time, your deductible’s, and energy. For simple things that can be diagnosed with a primary care physician
FIRST VISIT, Smith came in read a list of medications i am on, then ordered blood test results and left the room, asked if I had any questions while half way out the door...
waited two weeks for blood results, would of waited longer if I did not call and ask to have assess to the portal. When i messaged Smith and expressed concern she wrote me back with a "schedule an office visit or may try infectious disease no referral is needed for your plan" (this is taken right from the message in the portal)
that sounds extreme since I am working with what I thought was going to be my primary???
I called the office to see another provider, I go in and the new provider "Darnell" did express interest in my concerns however to be safe ordered more blood test and gave a referral to a dermatologist.
As I was checking out for that appointment I asked for print outs of the blood work orders and referral, however was told TWICE that it was sent electronically. I went home and made an apt for Quest the next day before work, I even emailed Darnell in the portal to confirm it was sent electronically... I go to the quest apt and they do not have the orders, well one of the quest do, the one I told the front desk THREE TIMES the day before was not the one I went to... they asked to confirm, I told them it was wrong, it was a different location *gave location* was told okay, and moved on.
After wasting my time at quest, I call CH to get the orders EMAILED to me, and make another apt over a week later because of the hurricane.
When I came in for this last appointment, I waited 40 mins past my appointment time before Darnell came in to the room to pull up my results and read them to me in real time, I already knew what they were when I requested my full visit records to my email , and that's where I finally saw my referral (two weeks later) because I am supposed to magically know where that referral was sent, I have nothing better to do but call around or wait on hold the upwards of 20+ mins the 5-6 times I had to call this location.
When I asked what my PRIMARY was going to do for me, she stated "I'M not going to do anything". why do I have a primary ? why does my ins pay do much out for someone to look at blood test results and pass me off ? Maybe I would understand if the staff took the time to explain anything... or at least give the impression they care, and you are not just another number... SAD I read reviews and I was hopeful this would be a great location.
Not sure what is worse, the office staff or the the attending physicians. They will waste your time, your deductible’s, and energy. For simple things that can be diagnosed with a primary care physician
FIRST VISIT, Smith came in read a list of medications i am on, then ordered blood test results and left the room, asked if I had any questions while half way out the door...
waited two weeks for blood results, would of waited longer if I did not call and ask to have assess to the portal. When i messaged Smith and expressed concern she wrote me back with a "schedule an office visit or may try infectious disease no referral is needed for your plan" (this is taken right from the message in the portal)
that sounds extreme since I am working with what I thought was going to be my primary???
I called the office to see another provider, I go in and the new provider "Darnell" did express interest in my concerns however to be safe ordered more blood test and gave a referral to a dermatologist.
As I was checking out for that appointment I asked for print outs of the blood work orders and referral, however was told TWICE that it was sent electronically. I went home and made an apt for Quest the next day before work, I even emailed Darnell in the portal to confirm it was sent electronically... I go to the quest apt and they do not have the orders, well one of the quest do, the one I told the front desk THREE TIMES the day before was not the one I went to... they asked to confirm, I told them it was wrong, it was a different location *gave location* was told okay, and moved on.
After wasting my time at quest, I call CH to get the orders EMAILED to me, and make another apt over a week later because of the hurricane.
When I came in for this last appointment, I waited 40 mins past my appointment time before Darnell came in to the room to pull up my results and read them to me in real time, I already knew what they were when I requested my full visit records to my email , and that's where I finally saw my referral (two weeks later) because I am supposed to magically know where that referral was sent, I have nothing better to do but call around or wait on hold the upwards of 20+ mins the 5-6 times I had to call this location.
When I asked what my PRIMARY was going to do for me, she stated "I'M not going to do anything". why do I have a primary ? why does my ins pay do much out for someone to look at blood test results and pass me off ? Maybe I would understand if the staff took the time to explain anything... or at least give the impression they care, and you are not just another number... SAD I read reviews and I was hopeful this would be a great location.
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