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Another significant reason for getting reviews is the chance to talk about them with potential clients. Favorable reviews may be applied as customer testimonials throughout direct acquisition. In reality, 92 percent of customers are more inclined to buy a product after studying a favorable online review. Thus, don't just pat yourself on the back next time for a five-star evaluation; Be sure everybody knows how great a job your business is doing. Bearing that in mind, it is not safe to presume most of us know where to monitor those favorable customer testimonials. And I believe that you can make them appear in Google Maps, also? For especially poor testimonials, repetitions can follow up with all these clients and protect against possible churn. They could emphasize particular pain points and craft personalized answers geared to certain issues. This makes your client support team look more spent in your clients' targets, which leads to fewer negative testimonials and enhanced customer retention.