Concert8 Solutions Inc.

Proudly Canadian with headquarters in Vancouver, British Columbia and a state-of-the-art Operations Center based in Makati City, Philippines, Concert8 brings our customers a unique model that offers the highest quality service, international reach and a highly competitive cost structure. Concert8 invests more time-per-hire than any leading centre. Our five step recruitment process includes extensive interviews and testing. We profile agents by personality as well as skills to find exactly the right people for your program. Recruiting graduates from the leading universities, we deliver top performing, motivated candidates. Concert8 invests more time-per-hire than any leading centre. Our training systems educate our agents on how to relate to customers, discern their needs. We understand that memorized scripts and pre-packaged answers do not offer the best results. We study your product, your company culture and your communication style. What services do we provide? We strive to be the best and treat your customers like our own and want to make sure all your bases are covered, so we provide a variety of services: - Omnichannel Customer Service Support - Lead Generation - Outbound and Inbound Telemarketing - 24/7 Live Chat Support - Back Office Support - Virtual Receptionists & Assistants - Product & Tech Support