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Albern Windows & Doors

1300 Ellesmere Rd, Scarborough, ON
1 review
Claim this business Last updated: Over a year ago
1300 Ellesmere Rd
Scarborough, ON, M1P 2X9, CA

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Albern Windows & Doors, Scarborough Reviews (1)

1 review
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1 Star
By mikecarstensen on Oct 04, 2015
Stay away from this company and you will save yourself a lot of headaches.
Really poor management, poor labor relations, terrible customer service and way over priced (Apex was half the cost and in less than 3 days measurements were taken and the order processed - Albern didn't even take measurements in over 6 weeks, but they took my money.....)

Stay away from this company and you will save yourself a lot of headaches.

A very close friend referred me as I needed 2 windows repaired as a condition of sale for my house. The price quoted I thought was a little high, but I needed it done so I put half down and Jeff assured me that it would be completed on time.
Two weeks later, Jeff called to follow up to confirm the measurements were taken - which they were not. He told me it was a little concerned and he would follow up.
Two weeks later my wife called the office to follow up and was told by the owner Lori that she will call her back.
Two days later my wife called the salesman Jeff again and was told that the installer left to go to Ecuador but it would get done.
I then called the office and Lori answered and I asked what was going on with my repair.
She told me that my wife had already spoken to Jeff. I said that's fine, but I want to know what is going on.
Three times she just repeated that my wife spoke to Jeff when I asked when my measurements were going to happen.
This isn't an answer and when I got frustrated, she hung up on me. I called back to no answer. So I went to the shop to find out what was going on and the doors were locked. I knocked loudly thinking they might have been in the back and knocked on the back door.
The next day I went to the showroom again (if you can call it that, it looks like a really bad DYI job) and demanded my money back.
I would really be surprised if the new owners - Lori & Paul don't run this company into the ground. I say this because I would be very cautious about giving them a deposit. I was lucky to have gotten mine back.
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