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Glen Oaks Memorial Gardens

3164 Ninth Line, Oakville, ON
1 reviews
Claim this business Last updated: Over a year ago
Listed in: Cemeteries

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Glen Oaks Memorial Gardens, Oakville Reviews (1)

1 review
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1 Star
By dorothybuch on Jun 16, 2016
Competition is minimal therefore management can do as they please with customer service. At first when your loved one has died, they are as accommodating as possible. Then, when all is said and done, money all paid, the true face comes out. It is then you will find out you've been had if you have any concerns and questions. If you don't ever plan to visit the grounds, you will not notice. However, if you come back to visit your loved one from time to time, or even frequently, you will definitely notice that the service is not what you expected. Let me give you some examples:
1) no lights on grounds past dawn to office (as you know in winter when you need to go to office or go through some parts of the grounds, it is impossible to see 2)no direction or map of where loved ones are (we have seen many friends and relatives look aimlessly for loved ones not knowing where they were buried 3) cutting of grass, trimming, bare minimum quality (your monument will be dirty after every grass trimming because the grass is blown onto the monument---no care is taken to keep them clean after a grass cutting 4) weeds all over --- except at the pond and near the reception area. There you will see signs on the lawn "caution--sprayed area". I asked grounds manager why all the grounds was not sprayed and not only at the reception area and around fountain pond, he could not answer immediately and then said "it's an experimental weed-killer" Good try. Many monuments in the new area have plant closures that have sunken to one side, totally, or have broken. Rules are made for some, yet not consistent 60 steps away at another area where it seems monument owners can do as they please. "I didn't notice" is grounds' manager response, yet he notices the ones in the area he wants to concentrate. Threats have been made to our family behind closed doors with "watch or something will happen". Really? What could happen? Just try it I responded, and something of the same magnitude could boomerang back in your direction. Why was this said? Manager was upset that issues with photos as proof were brought forward to address specific topics of concern.
In any case, nice location, yet do not feel pressured to buy what you are being offered. Of course the mausoleum is beautiful....that is where their most profit is, with next in line, the plaque/ashes--to pack as many customers in a little space as possible. Remember, you CAN purchase your monument elsewhere. Just buy the plot, and foundation and let them bury your loved one. Then take your time to look in Oakville or anyplace you please that specialize in monuments. You will pay 50% less.
Water ::::::to water your flowers is not easy because the water is not filled at stations regularly. People have to carry watering cans in their cars to drive to another water station looking for water. Also trash cans are not emptied or attractive. Asphalt and grass is not kept up. As other cemeteries in Toronto and surrounding areas do, Glen Oaks should fertilize the grass regularly to allow it to look nice. When you see the water sprayer truck, they only spray the grass with water on the portions they have just laid down, nobody else's. They allow everyone else's grass to dry out. I know this because I have nothing else to do but visit my deceased and while I stand there quietly, I've watched them do this and much more or lack of. They should have sprinklers on the grounds, fertilize the grass, keep the grass looking nice as they do in other cemeteries. Also, in 2015 and 2016 they cut down the mature trees in the new area, yet did not plant any new ones. I've asked why they don't plant new MATURE trees, to beautify the grounds, and they say "it's not in the plans". Of course not, mature trees that are 18-20 + years old from a nursery cost too much.

Remember, not everyone is as described above and not friendly...only the ones at the top positions and ones who are trying to get you to buy something. Everyone else on the grounds is very friendly. See you there some day.
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