Purolator

See all these bad reviews and had to post this - The staff, Dave and Linda have repeatedly gone out of their way for me and my company, even when company ship to info was incomplete from the sender to me. I also needed a package shipped rush on a Friday afternoon from N Van to Calgary next day Saturday 9am delivery - not only did they get the paperwork ready, they got the case delivered as promised - a less than 24 hr turn around! FYI company also contacted Fedex & ICS & UPS and none of those company's could guarantee a 9am delivery next day at 230 in the afternoon.

If yer shipping something ground in the wintertime - expect delays from any courier.

If a N Van delivery is attempted it is great to have the package sent to the Lonsdale depot for pickup instead of out of town - very convenient for any N Van resident.

Ordered item from Costco Dec 6th order accepted Shipped the 19th Its Xmas and no delivery 20days plus!!! Shouldn't be in business.....

2012-12-24 04:06 PM Left via VANCOUVER, BC depot
2012-12-24 03:35 PM Shipment In Transit via VANCOUVER, BC depot
2012-12-24 03:34 PM Picked up by Purolator via VANCOUVER, BC depot
2012-12-19 07:26 PM Left via TORONTO SORT CTR/CTR TRI, ON depot
2012-12-19 07:09 PM Shipment In Transit via TORONTO SORT CTR/CTR TRI, ON depot
2012-12-19 07:08 PM Picked up by Purolator via TORONTO SORT CTR/CTR TRI, ON depot
2012-12-19 07:07 PM Shipment created

Exact same thing happened to me to every single purolator packages! I had been home waiting for the package for 2 days. The driver claimed he attempted delivery but no one rang the bell nor left a notice of attempted delivery. The next day, he just sent my package to one of the purolator store and asked me to go pick it up myself. This is not really door-to-door service is it? It's totally unacceptable!

I waited until 2.30 p.m. for a delivery only to be told by the company that the delivery was tried around lunch time when I was in my apartment. Call display did not show our building and no ticket was left at the front door. I understand from another resident in this building that she waited for three days for a delivery and each time the driver said he had been but she could prove that he hadn't. AVOID AVOID

AVOID! AVOID! AVOID!( If you can!)

I didn't choose this company. I live on the North Shore in a small building containing 10 units. It is very easy, at the front door, you have the list of the units in numerical order and the name of the occupant, for example: 1-John Smith, 2-Robert Johnson,... Beside each name/number, there is a buzzer.
Very simple, easy and convenient for visitors or for delivery companies, I had lots of packages delivered for the 10 years I've been at that address and never a problem.

I had electronics supposed to be delivered to me by Purolator today, on Friday the 30th of December.I had a tracking number, when I checked it online on the 29th, it said : 2011/12/29 14:41 Shipment In Transit
2011/12/29 14:40 Picked up by Purolator
I called them and they told me it would be for sure delivered on the next day.
So I checked the next day (today then) at around 11:30 and it said :
2011/12/30 11:10 On vehicle for delivery
2011/12/30 03:24 Shipment In Transit

I was excited, according to that I expected to receive the parcel in the next hour or so. I had to leave home but my wife could stay and wait for the buzzer.
When I came back at 3pm, I was surprised , there was no parcel at home, my wife had not gotten any buzz or news. There wasn't any notice on the front door either.
Unfortunately , at that time we started to have a power outage in the neighbourhood, so I couldn't check the online tracking system. I called Purolator, asking them to tell the driver that the buzzer wouldn't work and that he should call my phone instead but I was told that drivers don't carry cell phones (?!?)
Also they couldn't check my status because my name was not enough, they needed my tracking number, which I could not access because I had no power... So I couldn't put a note on the front door either, therefore I waited more than hours downstairs for the driver's arrival .
He never came. When the power was restored, I checked the tracking system, and it said :
2011/12/30 14:08 Scheduled Delivery Appointment Required

Not sure about what it meant, I called Purolator and I was told that the driver chose not to deliver the item because he didn't see a code on his papers for the buzzer! Of course, there is no code, I cannot invent one, it is much easier the way it is than with a buzzer, a 5 years old kid can figure it out! He had my name , address and apartment number, that is all he needed. But he decided not to buzz!!!He just went back to his truck and left!!!

When you call Purolator, they have a message playing, pretending that they can deliver on Saturdays. Of course, I asked for that service and they could offer it only if I paid 25 more dollars. I refused and asked to talk to a manager to try and get it for free. What kind of a tactic is that to not deliver an item on a Friday when it should be so that they can get 25 dollars more for delivering it the next day???
Anyway, as angry as I was,I talked to a manager (Darryl Redmond in Moncton), got the name of the route of the driver (7W2) but I couldn't get to have the parcel delivered on the next day without paying. I refused to pay, so the package will be delivered 5 days later, on Tuesday the 3rd of January, as they don't work on the 2nd of January.

We are very upset. What guarantee do we have that the next driver is going to be more professional than the one we had today? Tuesday's delivery is if everything goes very well I guess, but it could go on forever if Purolator does not improve its overall system , the communication with its drivers and its training/recruiting of the drivers...

I like purolator but I hate this location. Close at 4 on Sat. But when you show up at 3:45 they are already closed!