Purolator

I got a notice to pick up a parcel after I was not home for the delivery. The notice said the parcel would be available at a location after noon, and after calling numerous times to try to confirm it was there (with no answer, just a busy signal), I drove a considerable distance to pick it up (about 7 hours after the time specified) and the package was not there. The agent checked the tracking, but it only showed that it was not delivered. Long story short, they don't even know where it is--unbelievable!

I came in with my two small children and the gentleman working loaded up our boxes and walked me to our car without me even asking for help. Very friendly and kind!

About 6 x per year I visit this location to drop off shipments that are already labeled. The staff is always friendly and helpful, the line-ups are relatively short and I've never had a problem with the deliveries.

Came to ship the shipment and arrived next day at 10:30 am. Clerk helped be to box my parcel.

Service at the Purolator Northland Plaza is really bad. The staff at this place are so rude! Where did they find them? Unprofessional and condescending! Don't use them.

There should be an option for 1 star.

Today I witnessed a purolator driver come up and stick the notice on my door then walk away. No knock, not ring. I've had them do this before.

I called them and chewed a new ass out of their agent who then contacted a supervisor who told me to keep an eye open that he would be coming back right way.

2 Hours Later - Nothing. So I call them back and I find another agent who tells me that I was straight up lied to, that they have no way of knowing when a driver will come back and IF he will even do it. All they can do is put a notice to have the package re-delivered. So I ask to be forwarded to a manager once again, speak to him and he basically tells me a bunch of crap saying yeah he will be back today.

6PM - Nothing. I call again and they say that she will check to see if all the drivers are in. Shortly after she tells me there is no way to see if they are in. That there is a chance he could still be on his way.

7PM - Tracking is updated - Attempted Delivery - Recipient Unavailable.

Now at this point I've had 2 seperate supervisors tell me that they will call me back with more info. Neither of them have done so. My laptop is sitting on the back of a truck going for a joyride in below freezing weather.

Did I forget to mention that on the delivery notice their driver ninja'd on my door it said that "You can pick up your package tomorrow at 11am" in a DIFFERENT CITY. (90 minute drive when speeding)

So here I am with a thumb up my butt wondering how Dell could have possibly found it logical to start an account with this piece of crap mickey mouse slimeball excuse for a courier.

Moral of the Story - If you are using DELL or buying from DELL. Tell them you will NOT purchase your product unless they ship from a different company than Purolator.

Received yet another package damaged due to delivery. This makes three $2,500.00 amplifiers and two $1,500.00 projection screens in the last six months. The amplifiers are exceptionally well built and would require an inordinate amount of mishandling to get damaged like they do. The last amplifier just delivered sounds like a rattle. The projection screens actually came bent in the middle. If Purolator didn't have ties with a Government agency I suspect they would be out of business by now. Rude, incompetent service personnel, and a total lack of respect for the customer's goods gives Purolator negative stars if I could indicate that here. Do yourself a favour and hire a donkey cart and driver before shipping Purolator.