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Last updated: Over a year ago
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Couriers
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Fax numbers
780-455-1838
I have been using National Courier Services for a couple of years now. They always provide fast courteous service. I would definately recommend National Courier Services to anyone looking for transportation of any kind within Edmonton and surrounding areas as well as Calgary. They handle anything from small packages to full trailer loads at a very competive price and the customer service has always been top notch.
I had arranged for National Courier to do a weekly run at the same time for pickup and delivery every week. For 4 weeks I was given the following excuses for why they couldn't deliver my package.
Week 1 - vehicle broke down
Week 2 - vehicle broke down
Week 3 - couldn't find pickup location
Week 4 - Dog in the yard. (pickup was attempted 6 hours after scheduled pickup time and the facility was closed)
Each week I called not only before the shipment pickup but after the delivery time. I was met with conempt. Before the 4th week of attempted pickup I talked to Pam the office manager who assured me if she told them to take care of the delivery they would.
I did manage to get delivery the next day on the fourth attempt but they demanded extra charges as the delivery was not on the time they had agreed on. I did not pay the extra charges but they left the delivery with me.
I received a call back the next day saying they would no longer provide courier service for me. Not from Pam but from someone in the office. I asked if they could make one more attempt and they said no. "Thier drivers won't do that pick up, they don't care."
I have left a message requesting Pam call me back. She has not.
Do not use this company for anything EVER. They lie, fail to provide courier service and will end up costing you time, labor, and will lose you customers as they will tell you something is on the way when they haven't even picked it up.
They will attempt to gouge you for extra charges at the time of delivery.
Unless I hear back from Pam (I sincerly doubt it) I will not let anyone working for National Courier anywhere near my stores and reiterate to anyone using a courier service. Than National Courier is nothing more than organized robber barons with no sense of integrity.
Week 1 - vehicle broke down
Week 2 - vehicle broke down
Week 3 - couldn't find pickup location
Week 4 - Dog in the yard. (pickup was attempted 6 hours after scheduled pickup time and the facility was closed)
Each week I called not only before the shipment pickup but after the delivery time. I was met with conempt. Before the 4th week of attempted pickup I talked to Pam the office manager who assured me if she told them to take care of the delivery they would.
I did manage to get delivery the next day on the fourth attempt but they demanded extra charges as the delivery was not on the time they had agreed on. I did not pay the extra charges but they left the delivery with me.
I received a call back the next day saying they would no longer provide courier service for me. Not from Pam but from someone in the office. I asked if they could make one more attempt and they said no. "Thier drivers won't do that pick up, they don't care."
I have left a message requesting Pam call me back. She has not.
Do not use this company for anything EVER. They lie, fail to provide courier service and will end up costing you time, labor, and will lose you customers as they will tell you something is on the way when they haven't even picked it up.
They will attempt to gouge you for extra charges at the time of delivery.
Unless I hear back from Pam (I sincerly doubt it) I will not let anyone working for National Courier anywhere near my stores and reiterate to anyone using a courier service. Than National Courier is nothing more than organized robber barons with no sense of integrity.
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