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1040 Reviews
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1040 Reviews
I had an unpleasant experience with Heather at this location. When I walked in, she was finishing up with another customer and was very friendly and polite with them. When she turned to me, she didn’t greet me at all and immediately asked if I have an appointment, with a noticeably rude tone. The shift in attitude was pretty jarring and made me feel uncomfortable. Overall, the interaction felt disrespectful and unwelcoming, and it left a bad impression. Management should look into this.
Got a beta fish from this location. The staff were so helpful and made sure we knew exactly what to do to take care of the fish.
Extremely Unprofessional & Unsafe Grooming Experience
I am writing this review after multiple disappointing and distressing experiences at this PetSmart location, specifically with the grooming team.
Over the past few visits, we have noticed a consistent pattern: any grooming appointment scheduled after 6:30–7 PM results in rushed, careless, and arrogant service from the staff.
1st Incident:
Our dog was brought back without even being properly bathed. They had simply applied powder to make it look like he was groomed. When we raised the concern, we were told we “should have booked an earlier appointment” if we expected proper service.
2nd Incident:
During another grooming appointment, my dog’s left leg nail was clipped too short, causing him pain, bleeding, and emotional trauma. No accountability was taken by the staff.
3rd Incident (Final Visit – Today):
Before today’s grooming appointment, we informed the groomer (Alyssa) and the staff about the previous injury and requested extra caution. Their response was extremely arrogant. Alyssa openly said they “don’t take any guarantee,” and despite acknowledging the need for careful inspection, refused to use a flashlight because she “did not have time.”
When we simply asked if they cared about our dog, she became hostile, grabbed our signed form, threw it in the garbage, and cancelled our appointment right in front of us. Another staff member, who wasn’t even at the counter earlier, came out aggressively and added to the rude behaviour.
For a place that claims to care for pets, the behavior of these employees showed the exact opposite. For us, our dog is family — not “just a dog.” The lack of empathy, accountability, and professionalism is shocking.
We have been loyal PetSmart customers for years, but this was the final nail in the coffin. We will never return to this or any PetSmart location again.
PetSmart needs to take strict action against employees who treat customers and their pets with such disrespect. Hire staff who truly care about animals and understand the responsibility that comes with handling someone’s beloved pet.
This experience has left a lasting negative impression of the brand, and I hope management seriously reviews the conduct of the grooming staff at this location.
I am writing this review after multiple disappointing and distressing experiences at this PetSmart location, specifically with the grooming team.
Over the past few visits, we have noticed a consistent pattern: any grooming appointment scheduled after 6:30–7 PM results in rushed, careless, and arrogant service from the staff.
1st Incident:
Our dog was brought back without even being properly bathed. They had simply applied powder to make it look like he was groomed. When we raised the concern, we were told we “should have booked an earlier appointment” if we expected proper service.
2nd Incident:
During another grooming appointment, my dog’s left leg nail was clipped too short, causing him pain, bleeding, and emotional trauma. No accountability was taken by the staff.
3rd Incident (Final Visit – Today):
Before today’s grooming appointment, we informed the groomer (Alyssa) and the staff about the previous injury and requested extra caution. Their response was extremely arrogant. Alyssa openly said they “don’t take any guarantee,” and despite acknowledging the need for careful inspection, refused to use a flashlight because she “did not have time.”
When we simply asked if they cared about our dog, she became hostile, grabbed our signed form, threw it in the garbage, and cancelled our appointment right in front of us. Another staff member, who wasn’t even at the counter earlier, came out aggressively and added to the rude behaviour.
For a place that claims to care for pets, the behavior of these employees showed the exact opposite. For us, our dog is family — not “just a dog.” The lack of empathy, accountability, and professionalism is shocking.
We have been loyal PetSmart customers for years, but this was the final nail in the coffin. We will never return to this or any PetSmart location again.
PetSmart needs to take strict action against employees who treat customers and their pets with such disrespect. Hire staff who truly care about animals and understand the responsibility that comes with handling someone’s beloved pet.
This experience has left a lasting negative impression of the brand, and I hope management seriously reviews the conduct of the grooming staff at this location.
Review for PetSmart - 76 Quarry Edge Dr– Brampton’s Corner (September 6, 2025)
I had a very distressing experience at this PetSmart location during my miniature poodle’s grooming appointment. My 1-year-old poodle was attended by a groomer named “Aaliyah”.
Within 30 minutes of leaving my dog, I received a call asking me to come back because the grooming “could not be completed” as she is not capable to finish the grooming. Upon returning, I was shocked and horrified at the condition of my pet. One leg, one ear, and part of his head had been shaved down to the skin in an uneven, careless manner. This was not what we were told or consented to — we were shown a chart indicating how much length of hair would remain after the trim, but what was done to my dog was nothing close to that. It looked rushed, unprofessional, and traumatic.
The groomer did not even attempt proper grooming techniques with scissors or professional tools before resorting to this patchy shaving. In my opinion, this shows a complete lack of training, skill, and care. Pets are not safe in the hands of people who treat them in such a manner — this borders on cruelty.
When I sought help from the manager “Kim”, instead of showing concern or taking steps to fix the situation, she dismissed my complaint. Even after I insisted that they at least correct the damage they had caused, she refused. Her attitude was unapologetic, unprofessional, and shockingly indifferent. When I told her I would escalate the issue, her response was that any complaint would “come to her only,” as if it did not matter. This kind of behavior is unacceptable when dealing with living, speechless creatures who rely on us for care and safety.
Due to this incident, my pet was in trauma and in shock for 2-3 days. Not even able to eat and sleep properly. This is a pure “Animal Cruelty” by groomer and manager.
On the contrary, later that evening around 7:00 PM, I rushed my pet to the nearest Pet Valu. Their groomer was absolutely shocked to see the condition my dog had been left in. With compassion and professionalism, she immediately took my dog in and began grooming him with utmost care. Despite having already finished her shift, she stayed with us patiently, working until nearly 11:00 PM to comfort my dog and fix the damage as much as possible. Her dedication, skill, and kindness were a blessing — this is the kind of care and respect our pets deserve.
This experience is a direct example of the difference between neglect and true professionalism. PetSmart and their groomers should take serious lessons from places like Pet Valu, where pets are treated with the patience, respect, and humanity they deserve.
Our pets are family, and entrusting them to untrained and careless hands is dangerous. What happened at PetSmart Bovaird Plaza should never happen to anyone else.
I believe that PetSmart Management would take appropriate action against Aaliyah and Kim by recalling their grooming license or training!!
I had a very distressing experience at this PetSmart location during my miniature poodle’s grooming appointment. My 1-year-old poodle was attended by a groomer named “Aaliyah”.
Within 30 minutes of leaving my dog, I received a call asking me to come back because the grooming “could not be completed” as she is not capable to finish the grooming. Upon returning, I was shocked and horrified at the condition of my pet. One leg, one ear, and part of his head had been shaved down to the skin in an uneven, careless manner. This was not what we were told or consented to — we were shown a chart indicating how much length of hair would remain after the trim, but what was done to my dog was nothing close to that. It looked rushed, unprofessional, and traumatic.
The groomer did not even attempt proper grooming techniques with scissors or professional tools before resorting to this patchy shaving. In my opinion, this shows a complete lack of training, skill, and care. Pets are not safe in the hands of people who treat them in such a manner — this borders on cruelty.
When I sought help from the manager “Kim”, instead of showing concern or taking steps to fix the situation, she dismissed my complaint. Even after I insisted that they at least correct the damage they had caused, she refused. Her attitude was unapologetic, unprofessional, and shockingly indifferent. When I told her I would escalate the issue, her response was that any complaint would “come to her only,” as if it did not matter. This kind of behavior is unacceptable when dealing with living, speechless creatures who rely on us for care and safety.
Due to this incident, my pet was in trauma and in shock for 2-3 days. Not even able to eat and sleep properly. This is a pure “Animal Cruelty” by groomer and manager.
On the contrary, later that evening around 7:00 PM, I rushed my pet to the nearest Pet Valu. Their groomer was absolutely shocked to see the condition my dog had been left in. With compassion and professionalism, she immediately took my dog in and began grooming him with utmost care. Despite having already finished her shift, she stayed with us patiently, working until nearly 11:00 PM to comfort my dog and fix the damage as much as possible. Her dedication, skill, and kindness were a blessing — this is the kind of care and respect our pets deserve.
This experience is a direct example of the difference between neglect and true professionalism. PetSmart and their groomers should take serious lessons from places like Pet Valu, where pets are treated with the patience, respect, and humanity they deserve.
Our pets are family, and entrusting them to untrained and careless hands is dangerous. What happened at PetSmart Bovaird Plaza should never happen to anyone else.
I believe that PetSmart Management would take appropriate action against Aaliyah and Kim by recalling their grooming license or training!!
I highly recommend Celeste as a pet trainer! She has been working with my chihuahua mix puppy, Chico, through intermediate training and brain games, and we are about to start advanced training soon. Celeste has a wonderfully holistic approach—she truly meets the emotional needs of Chico while also guiding me to better understand and connect with my pup. Her training style not only improves the dog's behavior but also helps humans become more empathetic and effective in communicating with their pets. Celeste’s methods have made a noticeable positive difference in Chico’s development and our relationship. If you want a trainer who cares deeply about both the dog and owner, Celeste is the one to choose!
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