Orangetheory Fitness

I don't know if all Orange Theories are the same, but I can tell you stay away from this one.

First of all not only do you have to pay high monthly fees but you have to pay for a gizmo that may or may not work, You can't just take the class and workout because you have to have this heart rate monitor so you can stay in the "zone"
But I was willing to deal with that so I can have the structure. My first "Trial" class was pretty good. The instructor made sure I knew what I was doing, checked in with me throughout the class, and the heart rate monitor worked as it should.
That didn't make it past that class.
As my monitor didn't even register my name on the monitor, the instructor walked by several times as I sat there obviously not doing anything. Did she stop and check on what was wrong? Heck no. I had to go to the front desk three times to try to get it working. Now remember you must have the monitor to work out. So i sat there missing the first ten minutes of class. And having to get up and walking out of the training room repeatedly was embarrassing. And yet this "instructor " never did a damn thing. Of course the front desk didn't come into the room to see what the issue was. They just kept telling me it was fixed.. So I had to leave.
Then I got an email later on with my progress report. WTF? I obviously didn't work out so what progress were you reporting on?
At least I got an email from my sales rep trying to make it right.
Got a phone call two mornings later from the Head "Coach" "extending a warm welcome". Like you had no clue what happened the class before? I was just another name on a list she finally got around to calling and feeding me a pre-scripted pitch.
Then i got an email from the manager. If it wasn't for that email I would have quit right then . She promised to make sure everything ran smoothly the next week. Spoiler Alert? Yeah you know it didn't.
My first issue was the website. I'd log in go to schedule my class and it would try to schedule a location 400 miles away. So I had to call in to book. Frustrating.
I got there early to make sure they could double check the equipment. Noone made sure my monitor was working properly. What I did get was a babysitter who tried to tell me I was holding the row machine handles too tight. Once again WTF? If I can make this stupid monitor inoperable my squeezing my hands too hard then something is wrong with your equipment
No matter how hard I rowed couldn't get above 34%(58 bpm) which is below a good resting heart rate(60 bpm) And since I've only recently quit smoking my resting beart rate is 80 bpm. Which means if I just sit there my monitor should register about 46%.
But my babysitter convinced me it'll get better. Lol yeah. It should work from the beginning not 50, 80, 90% of the time.
At the end of class I gave the front desk back the monitor. Of course I had to wait for someone to get to the desk. And of course she tried to convince me that she saw it working. Um no you didn't. Even my babysitter saw that it didn't work properly.
And now it's been a whole week and I have not received another email from the manager or call from the "Head Coach". And I have yet to see a refund, which means I need to deal with them Monday or my bank to start a back charge. Both frustrating.