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Staples Business Depot

4561 Kingsway, Burnaby, BC
3 reviews
Claim this business Last updated: Over a year ago
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Staples Business Depot, Burnaby Reviews (3)

3 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By dalal1969 on Dec 08, 2011
I really don’t think too highly of Staples, especially the Wellington Rd., London, ON, location.

I am not afraid to tell you my name. My name is Dalal Dayfallah and I was fired over the phone after working 3 days for missing 2 days of work for personal (emergency) and unexpected reasons.

I feel I was mis-treated and should have been given a second chance with a warning and for God's sakes an explanation, however, NO… instead I was given the boot.

I don't like to use the "prejudism" word, but I strongly felt so out-of-place, being the only visible minority. Kelly, (Copy Center Mgr) felt compelled to get rid of me after finding out my cultural and religious background!! Can you believe that Staples NEVER discussed rules or regulations with me ... I mean NEVER! How professional was that??

I found the staff to be over-stressed, messy, clothes we untidy, hair was another disaster issue, non-friendly, never smiling to customers and had rude remarks to make after customers left, that were to say … very unpleasant! Now, I am not speaking about the newer employees, but the crew that has been around over 5 years. My training was less to be desired and so rushed. When interviewed I was mislead to believe that Staples was a caring group of individuals … once I started I felt the total opposite, you could say more like a slave for Staples. No consistany throughout staff members on how to do tasks in Copy Center.

Breaks if someone remembered to tell you it was OK to take one…then I took one. Lunch ... well, don’t forget to punch-out ... Staples can’t afford to pay us for lunch, what the HELL is that about, seriously! I was told one thing and expected to do another. Such as, “Don't go to the customer to physically show them where to find products -- just point your finger to direct the customer (I thought they truly valued the customer) or point to the fax machine -- well, some people are not comfortable using office machines. Customers are left hanging without any assistance--until I showed up. I thought I was to drop everything I was doing to assist the customer…apparently not. But, somehow I am supposed to know all of this!

Did anyone try to learn how to pronounce my name – Oh, NO too much effort!

Over-charging customers with the “Express Service” thing...whatever happened to asking the customer what they wanted. Oh NO, because we must RUSH, RUSH, RUSH, like we were being timed…only give each customer 7 seconds of your time. Staples does not want human interaction, but rather robotic people--without compassion to work and SHUT UP! Since when was customer service RUSHED and leaving the customer to always pause and ask if “someone going to help me do this?” Louise in Copy Center is the most energetic employee I have ever seen, she is always smiling! You go girl!

I have a lot to say, for just working 3 days ... but my gut feeling was telling me that maybe the Staples location I was at was wrong, because originally I was hired to work at the Masonville location ... who were much, much, much more friendly and caring!

P.S. The above rating is me being very generous!
By lovelofe on Sep 08, 2011
I just got back from the staples store. I had lost my keys in the stre and had notified the manager about this. Can you believe that he did not offer to help me look for them? Not only that, he had a smirk on his face and he did not even offer or ask to take my phone number down so that he could call me and let me know if the keys were found. I was in the store for 45 mins looking for the keys and was in tears. Neither the manager nor the staff even once came to ask me once if I needed any help. Some of the customers did but the emplyees did not. Then, when my boyfriend came to the store, and asked the manager, lo and behold, the keys were with him. Can you imagine? This is STAPLES!! Management to employees!! I WILL NEVER EVER SHOP AT STAPLES AGAIN!!
By Carmine Peacock on Jul 05, 2011
Really Good Service
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STAPLES Business Depot is Canada's largest supplier of office supplies, business machines, office furniture and business services to small business and home office customers. The company is an everyday low price retailer and operates in every Canadian province under the banners STAPLES Business Depot and BUREAU EN GROS. The company's more than 11,500 employees are committed to making it easy to buy office products in more than 240 stores, by catalogue or online.
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