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In February 1996, Lil Niblets & Baby Sprouts opened its doors at the corner of Jane and Lawrence. Immediately the buzz began to spread about our extremely knowledgeable staff and exceptional customer Go to full description...
Li'l Niblets & Baby Sprouts, North York Reviews (8)
Regarding the warranty issue you had with your stroller, before a supplier will inform us as to how to handle the warranty claim, we as the reseller must forward a picture of the damage/issue to the supplier.
I believe you were requesting a full replacement of your stroller, unfortunately my Manager could not promise that to you as we had not received a picture of the damage. She did however, promise you either way that the issue you had with the stroller would be resolved quickly once the photos were sent.
Similar to if you were having a problem with a new car, the dealership would need to see the damage/issue with the new car and they would fix the issue/damage, not replace the entire car. When it comes to strollers most of our vendors follow the same practices as new car dealerships.
I understand that once you provided my Manager with pictures of the warranty issue she was able to proceed with the warranty claim, had it resolved immediately and offered you a brand new stroller, rather than just replacing the seat fabric which was damaged.
I am sorry you were not please with your experience at our store, we were following the procedures requested from our supplier. I hope the replacement of your stroller serves you well on your trip to B.C at the end of the month.
If you would like to discuss this issue any further please call me at 416-249-9881 ext 234.
His response was that he was going to "deliver the night table and be done with you". This is unacceptable and this is not the end of this issue.
We use that store only for all our baby needs. We have 3 kids and have bought all our strollers threre - Valco, Phil and Teds, Peg Perago... We also got pretty much every other item needed to raise a child from there, including the swings, highchairs, gates, pack and play, and the exer-saucer. Lil Niblets also does car seat installation and I'm going there this weekend to have a car seat moved. We love the store, have ordered tons of stuff and it's always been put aside for us. If you ever have issues, just speak to Jeff.
i went to pick up the item 2 hours later and they'd sold it to someone else, in the words of the salesperson "because they had cash in hand right there". not even a sorry from the salesperson. they will not be getting a penny from me or anyone i know.
That is absolutely despicable the way you were treated!!