Dear-Born Baby

Being first time parents we are clueless. We visited a few stores to research what we need and this store had the most knowledgable staff by far! Not some 21 year old kids who are just out of school.
The associate took their time with us explaining furniture and car seats, and another person went over a must have shopping list with us showing us many different products. WhT I found is they really took their time with us and there was no pressure to buy right then.
For that reason we will be returning when we are ready to purchase.
Thank you Dearborn baby!!!!

1.0 star rating 6/29/2016
I ordered an uppa baby stroller on a 15% sale that a number of stores in Toronto were having on May 2, 2016. Upon ordering I was told to expect my delivery within a week. In a week I received a t/c from Dear-Born baby informing me that the stroller delivery is delayed by 2 months and I will get it by first week of July. As my baby wasn't due before then I was fine with this. Yesterday I called to check the status (June 28, 2016) and I was told that the shipment was further delayed until an unknown date in August. I was informed that Dear Born baby is helpless and this is due to delays on uppa baby part. When I initially discussed cancelling the order I was told all stores are facing the same issue. I called around stores such as snugglebugz, bbbuggy and babyland and all informed me they could have the stroller delivered to me in a few days. I called uppa baby and was informed that there are NO delays in distribution. Now I have to buy the stroller at full price. Appalled at service, treatment and dishonest information provided by Dear Born Baby which is causing me hundreds of dollars.

This store is totaly waste of time.Avoid this store if you can. Sales Associate is very pushy and to eager to get you into baby registry and to sell you their expensive furniture. Prices is very expensive ,products are old and dirty most especially in toys and baby bottles are old packaging . This store is not worth it to drive and spend time. Better go somewhere else . Google more reviews in this store and you will see what I'm talking about. Also their return policy is SUCKS. If you buy a product that is on sale your $$ is stuck in their store credit or exchange, no money back while other baby store offers refund. Customers that wanted to buy baby stuff from this store I strongly suggest to read more reviews .

I bought a couple of things online, but when they arrived one of them was not what I expected so I emailed and asked specifically for a"return" of the item, was told I had to come to store to return it and exchange it for another in 30 days. So I waited for a convenient time to drive across town to Doncaster avenue only to be told I had to come within 7 days of my order to get a refund! I had to get a credit for the store that can only be used instore for a store I have no intention of shopping at or referring anyone to ever! My opinion is don't even order online as it then costs you to return anything

Was just at the store yesterday to pick up baby swing which was available on line and it was last item on the floor which I was told by the phone to come and pick it up and when we arrived at the store(with my 3weeks baby and toddler) service is awful, couldn't find my item and they still think it wasn't sold out but might be misplaced! This is after it was checked on the phone and verified by their associate. I asked for the manager and was told she was busy and I still said I will wait and after half hour waiting the manager was no help and she wasn't even going to accommodate with another swing I like in the store and simply told she can't change the price and also with my item she can't find it and she is sorry! Really! Left with disappointment and will never go back and wish I read the reviews before I went !

I chose to purchase everything for my new born as well as do my registry through DearBorn. I realized almost immediately that this was a HUGE mistake as they offer terrible customer service! There are a couple of people that work in the store that are amazing with product knowledge, but everyone else is clueless and upper management seems to not care at all about service and customer retention. I will no longer be giving them my business and will be heading to other local and online retailers instead.

I have shopped here for both of my kids for several years and have had positive experiences.
I love the selection and products I can only find here.

I live in the west end of Toronto and made the drive to Dearborn after a friend recommended it.
I was really impressed with how many instore specials they had and it was definitely worth the drive
Picked up our car seat, baby carrier and lots of cute items I've never seen at babies r us. Great products. And unique baby stuff.

I set up my baby registry here with the help of their specialist and was really happy the service and knowledge they offered.
They had everything I needed in one store and wonderful selection to choose from.
Free delivery too. Pleased to find this store!! Will recommend to friends. Thank you for everything.